I got a home loan with BOQ for several years, as rental property I had knew that my interest rate is always higher than commbank both interest only at the time.
Commbank 5.17% versus BOQ current 6.44% effective from 20/11/15.
My payment of 0/12/2015 to 02/01/2016 went up $47.61 for the month.
02/02/2016 it went up $350.65 a total of $398.17 since the so call increase with no warning.
A phone call to head office at Brisbane speaking with [name removed] who refuse to give me his surname about the account took me nowhere. A local branch in Ma...

Tried refinancing with BOQ after discussing with the business development manager in Baconsfield branch. Supplied all documents, valuation done, all discharge papers signed - after all the hassle, no response. Never returns the call. At least don't have the courtesy to tell what happened to the application.
Never, ever suggest this bank or this lending manager to anyone. Utterly disappointed!

The manager George their is an absolute tool. He keep hanging up on me because the enquiry that i had about was about taking business away from his branch. People should be humble in there loses and grateful with there wins. This was poor service and i would never use them again or recommend them to any of my friends or Family.
nothing
everything

Good loan set up got it for a few years now but evey time there is a interest rate change you do not know what the interes rate is on your loan.you have to work out manually what the interest is what you pay per year .this is a investment loan
Easy to access on internet
cant see the interest rate.have to work out manually interest pay for year

In terms of service, you probably won't find a better bank, [name censored] from Chermside QLD branch (owner manager) I would highly recommend. I spoke with several lenders / brokers and BOQ wasn't the best on price (based on their advertised rates) but were miles ahead on service. Remember the mortgage industry isn't short of competition and lenders want your business, so don't be shy on asking for a better deal to see if they can match other loans you are considering
Exceptional service, owner manager was involved to ensure the whole proces...

excellent service..... would highly recommend getting your home load thru BOQ.
I have been with them for just over a year now & dont think i will change to a diff bank...
Friendly staff , its more of a personel experience as the bank manager owns the bank so he will do anything to make your experience a good one.

We have been with BOQ for almost 2 years and every branch we walk into the staff are friendly and happy to help. They will take time to explain everything to you and answer all your questions.
Very professional. We shopped around before we got our mortgage and BOQ was happy to match whatever we found. The branch at Mooloolaba helped us the whole way. Everybody knew our names and actually make banking a joy.

overall they are good and professional staff specially at south morang, we got some issue that i thought i will withdraw my loan but still its been solve....
very professional lending manager,they have great knowledge in home loan industry, they got good rate compare to other big banks
lots of fees and you have to clarify every bits of pieces so that theres no confusion

Overall, not a bad bank but the fees and charges are killing me. Staff are knowledgeable, extremely helpful (both at the counter, on the phone and online)Would recommend them if you can afford to keep a decent minimum balance in your account.
Friendly efficient and helpful staff. Opening times are good and in most locations.
I had an overdraft on my savings account with Statewest Credit, which was bought out by BankWest, which was taken over by Bank of Queensland. This account was held for over 10 years and they did not charge monthly fees. I n...