Started process wth BOQ in October 2020 for a home loan, working through a broker. After numerous requirements, months of back and forth, pre-approval was given January 2021 - after 4 long months. With BOQ, they start with a list of documentation, and then once provided, there is another list and then another list of requirements, and it is not divulged, what the actual required documentation are, so you are always unsure, some questions and documents are unnecessary, or double ups of information previously provided. One person from credit acce...

No satisfied. it took them 6-7 weeks but still couldn't provide a conditional approval.!!They were not transparent what documents they are after from the beginning. They even wanted to know how my salary is calculated and wanted to know my company's business details!!!!! I withdraw my application and resubmit to NAB as my land settlement date was after 10 days. NAB did it in a week with only the statements and salary report.

very disappointed with Boq Cockburn. Switching home loans to another bank to save money and they are making us and the new bank wait 20 days to discharge, even though they have had the discharge paperwork from the new bank 2 weeks ago.
Will not recommend this bank and will definitely be telling my friends and families who are with these guys to leave!
Grow up!

Absolutely the worst bank to get a mortgage through. We had to push financing back twice... and now settlement back twice. They are disgusting to deal with. They outsource their documentation and pay no attention to your deadlines. We are deciding whether to pull out of a house purchase right now because they can't produce loan documents. BDM of BOQ are useless... they can't even get things escalates. Stick to your big banks... they know what they are doing!

We are currently with BOQ and in order to refinance we have been waiting for 3 months as BOQ keeps pushing the settlement date to release our loans. Very pathetic . Never go with BOQ. Im taking ombudsman action here

Good introductory mortgage rates to rope you in but forget about it after that. Our interest rates have gone up every few months for the last year or so. Hard to see that they can offer extremely low rates to new buyers but don't really care about those of us that have been with them for years. Can't wait to move.

They promote personal banking. LOL!!!!! We haven't heard from the Castletown branch since our loan was approved. Sometimes not even when our interest rate goes up. Which is quite regular. Lodged an enquiry online. Was advised that I would receive a call from Castletown, Townsville branch.....still waiting!!!!
Now have enough equity to release security held and even though we have l9weref our debt below reqiited amount, a valuation was required. Now they are ASKING for an amount 1 1/2 times more to release it. Stay clear!!!

I have had my home loan with bank of Queensland for just over 3 years. As soon as the fixed term ended on the loan, the remaining amount was then changed to 5.61% interest rate. We initially locked in the loan at around 4.26% for the first 3 years.. In the last 3 years the RBA has only lowered the interest rate, so i'm not quite sure how they can justify such a significant increase. The other portion of my loan is on a variable rate of 4.60%. After calling them to see if i could negotiate a lower rate they simply responded with sorry our team c...

We have applied the home loan 2 times in this bank under their CPA offer but they have just rejected our applications without any reason. In fact, they are offering the fake promotions to the people and wasting the people's time. I would not recommend this bank to anyone and I am sorry for CPA Australia that they are partner with them. I would never touch BOQ for anything. Very disappointed!

We have been loyal BOQ customers for 20+ years. I negotiated a reduction in our loans about 6 months ago, then within 1 month they advised me the loans were being increased again, basically up to where we had started. I called the bank 3 times to renegotiate and no-one called me back. Went into the branch to talk to the manager who said she had organised a great deal for me, still almost 3/4 of a percent above their introductory rate. Stated it was bank policy not to reward loyal customers with introductory rates so BOQ, you have lost 1/2 million in earnings from this (no longer) loyal customer.

At first this bank was our only very few options who would loan us funds with minimal deposit -
family of 3 on single income.
We Fixed for 3 yrs.
Fast track 3yrs, received a letter in the mail "contact us to discuss your options/interest rates"... so I did. 12.5mins on the phone requesting what my new interest rate would be in 6 weeks time to get nowhere.
Customer service advised "sorry call back closer to the 3yr expiry date but at this point we can offer a rate 0.50% lower than your current fixed rate", i thought ok thats fine... but ...

So, we started the process with BOQ To discharge our home loans last week.

On Wednesday, I rang up and asked them to send me the discharge form. This was sent within a matter of minutes. We were told we needed to send the form to the branch that established our loans. (BROKER UNIT) we tried to ask the customer service team to be put through to the broker unit. This was approx 6pm AEST. We were told the brokers unit had closed for the day as they only work business hours. (They are based in Perth and it would have only been 3pm)

The form ...

I am looking forward to leaving the Bank of Queensland so I don't get charged for something that I know nothing about.

I attempted to refinance to BoQ. Having promptly submitted all requested documents, it still took them 2 months to get the mortgage approved. Being a refinance, I was under no time pressure, so I just waited for them to get it done. So after waiting 2 months, I finally get a mortgage contract to sign, except the rate was about 0.3% higher than the deal that I had applied for. There was no official cash rate increase in that time, and they never bothered to tell me about the rate increase. They just made me wait 2 months to get a worthless contract with a higher rate that I was not going to accept. A complete waste of time. I would never touch BoQ for anything.

I had my Home Loan with BOQ for 3 years . First of all their online Banking is very ordinary and painful.
Beware of their interest rate, Every time RBA Cuts interest rate, BOQ would say they will pass 0.25 Full rate, but they do have a catch on this. before passing the full 0.25, you will notice an interest rate increase on your current rate. So they Increase the rate and apply the 0.25 cut. This is their Trick. Don’t get caught up with this.

Very poor Communication and it almost took us a year to get the home loan approved and I had to ...

We got our home loan from BOQ after seeing their attractive interest rates however even before we signed the documents, we were advised their interest rates had increased. At that point, we had limited time so went with it but didn't not expect our rates to be systematically increased every 2 months after that! They have increased our rates 3 times since we signed with them 7 months ago and after receiving the latest increase yesterday, have decided enough is enough and are currently actively looking at switching. BOQ is NOT a bank to love, and are just as unethical as the big 4 banks.

I am a CBA customer but I looked at attractive interest rate BOQ had advertised so I approached them for refinance...took them 8 months to say they won't give us loan after losing documents 2 times and interest rate changes 3 times... Staff is always on holiday...They don't know value of time. They are worst bank on planet earth. WORST BANK

I got a home loan with BOQ for several years, as rental property I had knew that my interest rate is always higher than commbank both interest only at the time.
Commbank 5.17% versus BOQ current 6.44% effective from 20/11/15.
My payment of 0/12/2015 to 02/01/2016 went up $47.61 for the month.
02/02/2016 it went up $350.65 a total of $398.17 since the so call increase with no warning.
A phone call to head office at Brisbane speaking with [name removed] who refuse to give me his surname about the account took me nowhere. A local branch in Ma...

Tried refinancing with BOQ after discussing with the business development manager in Baconsfield branch. Supplied all documents, valuation done, all discharge papers signed - after all the hassle, no response. Never returns the call. At least don't have the courtesy to tell what happened to the application.
Never, ever suggest this bank or this lending manager to anyone. Utterly disappointed!

The manager George their is an absolute tool. He keep hanging up on me because the enquiry that i had about was about taking business away from his branch. People should be humble in there loses and grateful with there wins. This was poor service and i would never use them again or recommend them to any of my friends or Family.
nothing
everything