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Bank of Queensland Online

Bank of Queensland Online

1.3 from 38 reviews

Reviews

1.3

9 reviews
5
(0)
4
(1)
3
(0)
2
(0)
1
(8)
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Reviewer Photos & Videos

Jonathan M.

Jonathan M.Hobart, TAS

Outdated technology and unhelpful customer service

published
Transparency
Customer Service
TopicNew Account
Rob P

Rob PSydney, NSW

  • 2 reviews
  • 1 like

Awful savings account. Avoid at all costs. Cancelled within two months

published

Opened the account for two months but had to cancelled after failing to receive bonus interest for two consecutive months as well as the awful experience using their banking app.

Transparency
Customer Service
TopicGeneral Transactions and New Account
Sara

SaraMelbourne

  • 8 reviews
  • 3 likes

Misleading or deceptive

published
Transparency
Customer Service
TopicGeneral Transactions and New Account
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Amanda

AmandaSouth East Queensland, QLD

  • 10 reviews
  • 8 likes

Can’t believe how bad this service is

published

Really bad customer service. A transaction for a laptop I have waited for a long time for - could not be processed. There is no issue with funds or card. Can’t get through to them at all

TopicGeneral Transactions and New Account
Prapha

PraphaSouth East Queensland, QLD

Terrible experience never pay up as promised

published

Bank stated 2.15% high interest rate each month done everything they have ask to meet the requirement but they keep making excuses to pay up properly when transfers thousands of dollars they say it will be pay the month after next month so in next 2 month and when I change to a different bank no interest was ever paid the next month after even tho it was transfer half way through that month. Very annoying poor service bunch of liars only want to make money if you buy never want to give like promise never again will I go back to this bank. Online banking is always down very simple function and it's 2020 and no Osko payment. Avoid the bank if you can.

Transparency
Customer Service
TopicNew Account

Awful Organization

published
Transparency
Customer Service
TopicNew Account
GPC

GPCSydney Surrounds, NSW

GANGSTERS

published
Transparency
Customer Service
TopicNew Account
Wati

Wati

  • 5 reviews
  • 1 like

Great personal customer service, but, lack of web-based Customer Service software

published
Customer Service
TopicGeneral Transactions and New Account
Levo

LevoGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst bank in terms of service, web/app, interface and clarity of PDS

published
Customer Service
TopicGeneral Transactions and New Account
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Questions & Answers

Tina N.

Tina N.asked

Online

I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?

2 answers
MikeH
MikeH

Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !

john smith
john smith

have you thought about asking the bank

ManagerMan

ManagerManasked

Online

I submitted an application on line to open a transaction and linked savings account and apart from an automated email telling me that BOQ will be in touch when it is open after 2 full working days I have heard nothing since. Any other bank does an online identification and account is Immediately functional online. Why can’t BOQ have an account open and functioning yet after 2 working days?

3 answers
Jeffrey
Jeffrey

Call them tomorrow morning and ask them. My experience. With their online applications proved very slow. Best to go into a branch and new account applications are active within minutes of personally handing completed forms to a member of staff.

Ash
Ash

BOQ takes forever to get the simplest of tasks done. They also apparently have internal departments that cannot communicate with each other. The only way I have managed to get them to do anything is to ring them multiple times and use extremely strong language until someone decides to do their job.

ManagerMan
ManagerMan

Thanks Jeff and Ash. Working full time it has been hard to go into a branch. After calling them I finally received an acknowledgment email yesterday saying my account is now open and they have posted me information on how to access internet banking and also information of my account details (I still don’t know account numbers, BSB etc yet!). They said I should receive that and my card in another 7 to 10 working days.....! (“Trust me, the details/cheque is in the mail!!). How does this bank ever win customers with their appalling service?? I think I will now just walk away and think myself lucky that they demonstrated up front how terrible their service is before I gave them any money. Is it possible to love a bank? Possibly, but not this one.....!!

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