No computer.......Bad Luck
I rang BOQ's 1300 number to ask if they would be lowering Home Loan interest rates after the Reserve Bank lowered rates. I was told yes I would receive all or part thereof the interest rate cut, I then asked when I would receive notification of my new Home Loan rates and was told that BOQ no longer mail out notifications and that I would have to check their "Media" releases online. This is a joke! What if you don't have a computer? The BOQ should remember the little people who are the bread and butter of their business. We used to get monthly account statements, not now and notification letters, come on guys.
“Customer Care” is the absolute worst!
My grandmother is with bank of Queensland and they messed her card up and she was unable to access her money. She called up (with her daughter to help her) because she needed to book a trip asap as she’d been given the all clear from the doctor to fly for her sons 50th and the customer care team were horrible to her. They talked down to her, refused to help and blatantly laughed when we tried to speak to someone higher up. They said they refused to help and she will have to go into a bank to verify herself (even though she answered all security...questions they had for her correctly). They even looked up her number connected to the account to call her back (we called off my mothers mobile) and asked her more security questions which she answered yet they still wouldn’t admit it was her. She is an elderly lady who now has to find the time to get into a bank to verify who she is when she has hospital appointments all day. I tried to speak to the team leader because my grandmother got quite visibly upset which is what I told him and they were just very rude, spoke over the top of me, unhelpful and in the end laughed and hung up on me. Customer care team? What customer care?
Forcing customers to install an app
One positive thing about BoQ is that they offer some no-fee everyday and savings accounts with visa debit card. However their IT is a disaster: internet banking is badly made, and they force customers to download an app for some transactions. Can't BoQ just send verification sms, like all normal banks? What are people without smartphones supposed to do? Or people who don't want to hand their personal details over to some AppStore just to be able to download the app?
I tried to increase my with drawl amount for BOQ Fast track and Day to Day accounts as limits were low 5k. Had only deposited $2 at this point but wanted to be ready in case I needed to withdraw.
Applied for tier 6 with drawl amount and was told I need to go to local branch for Token. Went there and was told NO you need to down load THE app. Tier 6 approved but still need Token for withdrawl.
Down loaded BOQ app but there is No facility to get the Token.
Rang BOQ 20mins waiting to talk to someone, then spend 5mins giving details for verificati...
Great personal customer service, but, lack of web-based Customer Service software
Recently applied an account online, hoping to benefit from a higher saving interest rate. It is definitely slower than other banks. It took 2 days to finalise an account. Comparing to other banks, bank of Queensland definitely need to improve their website and online systems. Pin number must be changed at a branch, kind of old style!! With less branches, a bank should promote an advanced/reliable online service.
Their customer service at newtown-sydney branch was helpful via phone. They were reliable and professional.
The reviews are dark a...
Like’s to foreclose as quickly as they can and take all of your assets
20 years but loyalty counts for nothing. They will screw you over without regard for your circumstances, like several comments already on here. Get out of their grip before they take all like they did to me. 2 million dollars worth. And fraud involved by them and didn’t mind at all tipping me onto the street. And have been defending their actions ever since. Despite Banking Royal Commission, never made to recompense, so much for that waste of time.
Don’t forget they SELL your mortgage so they are not at risk, watch for words like cross-co...
Yes, BOQ has all the reasons to hate the bank
I have been dealing with BOQ since 2012. I give 3 top reasons why I hate this bank and my decision to move to a different bank.
1. Terrible online internet bank. Very behind in technology with internet banking. This makes the business quite inefficient. Example. Transaction history appears weeks later.
2. In competent staff and customer service.
3. As per my recent conversations with BOQ it is quite apparent that the whole sale funding costs are gone down significantly. However the profits gained were not getting reflected in their variable rates. To me this is illegal and I am officially going to complain and put an enquiry.
My review of BOQ over four years. The worst bank I have ever dealt with.
My review of BOQ over four years.
Our first issue was when we applied for the mortgage they lost all the forms we had filed in and we had to fill them out again.
Next I asked for the first homeowner grant to be paid into our account when we applied for the mortgage and not to be taken of the principal. But the manager said it had already taken of principal and it could not be changed now when we went into the bank for settlement. I check the numbers in his office using my calculator on my mobile and they don’t add up it’s like the grant had d...isappeared and I had an argument with the bank manager stating this, but he won’t even check the maths but keeps saying it had been taken of the principal. This was strike two and I wanted to pull out of the mortgage then and there, but it was too late and we needed the deal to go through as we had to move into the new house asap. So, I sucked it up and against my instincts I signed the mortgage deal. I great example of always trusting you gut. Then a few weeks later the grant arrives in my account having not been taken of the principal no apology. Guess it doesn’t take much to be a bank manager these days when an average joe has better math skills than you.
Aust Post Deposits ?????
I do not get time to go into a Branch during business hours as work in an area without a Branch but like to make deposits to my account often, at the Post Office..The couple of times I have been to the Branch over the years, I have found the Customer Service very good in Mornington, Victoria. With Post Office service cancelled I will have to change to another Bank, very disappointing!
This has caused stress beyond words
20yrs 2 of us on the title..last 7yrs just myself paying the loan... 2yrs am unemployed due to my daughter 14 with a mental illness suicide tendencies.
Your hardship polocy is different with who calls you. You also haressment via text and calls.
130,000 left to pay single mum of 2 daughters who's struggling but still paying 99%. You now want my home and leave my 2girls U15 and myself aged 49 with no home
I'm beside myself
Absolutely useless both in-branch and online.
The app is slow, quits during transfers, not very secure and you can't even use a pin or fingerprint to login you must enter your full login.
There branches high a turn-over of staff making it difficult as a business to have a friendly face to regularly deal with.
My bank card was damaged but still usable so they ordered me a new one with the same number, supposedly checked my address, it never arrived.
Explained this to them and they were unsure why it didn't arrive so they checked my address again and ordered me a new one and it never arrived.
Worst App of any bank I know
This is the worst online app I know in Australia. About the same what we had ten years ago. No pin to login, slowest response you can experience, extremely limited functionality, and bad bad bad user experience overall. Takes days to reflect transfers. Suggest you go to a bank with professional tools, not outdated toys.
3 stars because person to person ok online 18th century
When you deal in person things move very fast. Example: Create a term deposit account, fill in paperwork at the branch and all setup within 30 minutes and you get that days interest rates. Do it online and this bank time warps to an unknown dimension. When you do the same application online it takes 3 to 5 business days and you have no idea what the interest rates will be in 5 days unless a psychic. The reason I give 3 stars i they have better interest rates than most otherwise Id give 1 star. Dealing with this bank DON'T DO IT ONLINE as you w...ill get a headache and need a psychic to predict interest rates. Best thing to do with this bank is do it in person at a branch, they don't want that because need to keep more branches open. BOQ, if you want to save money and sack all branch staff, you need to get your ONLINE staff doing their jobs. The botttom line, don't deal with this bank ONLINE, if you must deal with the bank, do it ONE ON ONE in a branch and you will get great service.
The level of incompetency is over 9000!
I applied for a credit card with BOQ mid Dec 2018 and my issues with them were from day one;
- Incorrect information requested on their webpage. This has yet to be corrected and set my application back by ~two weeks. Had the correct information been listed in the first place, I would have taken about 30 seconds to submit the correct documents instead of wasting hours on multiple phone calls going back and forth
- Once my application was finally approved I wasted entire mornings on the phone trying to get internet access to my credit card
- I w...
Pathetic and snail processing speed
If you ever look for home loan, avoid BOQ at all cost.
My partner was looking to refinance from BOQ to another bank, he's been contacting BOQ many times regarding the discharge process, they kept giving promises but never actually doing it. Interest rate is not that competitive comparing to big 4 banks.
If I can give them 0 star, I would.
Worst bank in terms of service, web/app, interface and clarity of PDS
Opened up some accounts with BOQ in January.
First thing I noticed is that the website and the application are terrible. Re not user-friendly and make things really complicated.
Second thing is that their PDS is not clear on their reverse Charges account. I believe it is ambiguous to be misleading and deceptive. The PDS states that if you have an account balance of $2000, you will pay no fee. BoQ interpretation is that it has to be for the full month, which is not stated in the PDS. What is stated in the PDS is that there is no bonus will be ...payed if you have not maintained $2000 in the account for a full month. This astrix is only marked on the account bonus of the PDS and not the monthly fee. Third, their website states you can close an account by calling them, which they refuse to do and say I have to come into a bank. This is the worst bank I have ever deal with and I have accounts with uBank, BankWest, CBA, and have previously had accounts with INGDirect. I will be closing my accounts when I can get to the bank. I would not recommend BoQ to anyone and that is the only ever time that have said I would not recommend a bank.
I have requested to close off account since 2013. I never activated the account. I never used it. No transactions, never used. I Called BOQ customer service. I sent email to customer assistance team. Sent letter to the branch. With all my signature.
Still communicating with me and saying they issued me a debit card in 2019. 6 Years since account has been dormant. New debit card is being issued? How pathetic is that. They can't close off customer account.
Poor service - internet phone / banking that is years behind
Have had multiple loans with this bank for 7 + years, every time there is a rate rise it is above what other banks advertise
Constant battle shopping around to get rates reduced - loyalty is not rewarded
Poor service, hopeless internet banking - no access to interest rates or any information about your loan without calling their 1300 number and a typical 10-20 min wait to speak with someone, no phone pay app and interest rates that are constantly increased above other banks
Doctors, Dentists, Vets BEWARE
Am a dentist and was originally with Investec 9 years ago great to deal with then BOQ brought them out. My husband was dying of cancer and passed away I asked for leniency for 3 months on my $12000 overdraft while I took care of his affairs and our children before I could go back to work, they said no and took me to court, smeared my name in the town and made me file for bankruptcy. That was just over a year ago and things are back on track now but if you want a heartless bank Bank of Queensland is it- I had other bills at other banks, and th...ey showed me leniency and now all paid off and they were more than $12k!! Use ANY other bank but this one!! ! They offer incentives that you never use, make you feel soo important but are useless!! Horrible experience!!
Questions & Answers
My other half is with BOQ and it takes over a week for transfers to another bank to go through. Is this normal for this bank? Surely not? Had anyone else experienced this? It happens every time!
Not normal at all.
All my inter-bank transfers went through on the same business day.
My problem with BOQ is other area.......and I stop using BOQ already.
The very last transfer went out to the other bank smoothly......
Sometimes transfers take longer. Their banking app is absolutely useless. My issue was that they wouldn't "allow" a payment to go to an Aussie institution because they didn't recognize it. This is a banking institution and should surely have the means to know if another financial institution (registered with ASIC by the way) is legitimate or not.
Is there a boq in Devonport Tasmania
I have a bank of Queensland account how long will it take to transfer from my account to say a commwealth bank?
Assuming you are talking about a savings account (mortgages are much much more difficult to change). You will need to open new CBA accounts. Should be same day for a savings account (if you meet a Manager). Then you need to transfer money from BoQ to CBA ... can do this immediately if you have internet access. Then you are right to close down the B o Q account. :) So, if you have internet access and you can meet a CBA manager, and you are moving a savings account ... all the same day !
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