Bankwest Glen Waverley
Great to get assistance by George and staff at the Glen today . Refreshing to see dedication and going above the call of duty to help me out 5 stars .I
Slow Response Time and Other Problems with Complex Securities Team
Our vendors are using Bankwest for security on a property we are purchasing. We are located in Sydney and Wet signatures are required, therefore our vendor's solicitor was required to send via express post, documentation for them to approve, sign, and return. There was no registered post, and they returned the documents to the wrong address, i.e. it was sent to the home that was being registered, not the applicant's home address. So we lost a week on that. Once we receive the documentation and signed and express posted back to Bankwest in Perth..., they returned the documents via registered post. It's not even trackable as it has not been registered with australia post, so we have no idea where this document is again. Something that should have really taken 1 week is taken what might be 4 weeks to complete, if the documents are not lost again....
worst bank in the world
worst bank ever. Got scammed for all my life savings and bank refuse to help me, spoke to be so rude and im currently taking this bank to court. Be aware of this bank
Beware!!! 2 Months To Re-finance A Loan.... Pathetic Service!!!
I have been with bankwest for the past 9 years now. Investment property loan. Never missed a payment, exceptional credit rating and overall never any issues with loans/credit cards/debts etc. I applied to refinance for $20 K for some renovations... new carpet, paint etc. Its been 2 months now !!!! Still waiting for an answer!!! Don't bother with this bank..... There are plenty of other lenders that will gladly take you money and treat you better as a customer. What a joke of a bank!!!
Now it’s 9 weeks waiting and .....
BUT WAIT.... it gets bett...
Service non existent at malaga branch. An embarrassment to banking
Malaga branch is just shocking service
Over an hour for a simple transaction
Also stated a simple bank transfer would take 5 to 7 days but could offer immediate transfer for 35 dollars.
This was done to a woman in
Her 80s I was just helping her out.
East or west don’t bank with bankwest
BankWest branch in cancelled my card without my request to find out that I need to stay from Saturday till Tuesday without any access to my account, I called they said to take id and drive to the bank to get cash out went there to find out that the bank been closed the whole day called again and they told them just to activate it so I can use my Apple Pay to buy food and put petrol and they didn’t care
Worst Bank for customer service
Have been with them for more than 30 years. Not helpful at all. Extremely inflexible and does not care about the older customers who need help at the counters who are unable to do online banking.
Can not withdraw anymore than $3K from a teller, there excuse is "for security reason".
We bank with 3 different banks and Bankwest is the only bank that gives us this crap.
Time to close this account down and move our business elsewhere.
Bullying, Victimised and staff run by Managers
Bankwest Branch Manager/s refused to attend to matters in relation to a deceased estate, customer for decades and accused of having 2 names which they say is illegal - it is NOT
My wifes mother died last week and her and her sister as executors are finalising details with Bankwest Kingsway Branch. They made an appointment two days ago to present the receipts etc for payment of the funeral expenses. When they arrived they were told the person was busy and to come back. They came back an hour later and were told again there was no one to assist them at that time. They complained and were finally able to see someone who took the receipts etc. This morning my wife got a call from Bankwest Deceased Estates dept and asked fo...r the receipts. The receipts are lost in the system somewhere and Deceased estates said they will follow it up. This is an extremely hard time for us as we also have a serious family problem to contend with. Where is the caring and sympathetic attitude any person would show? I'm sure if it was one of the Bankwest staffs Mother then this would not happen. My wife is struggling terribly so I rang Bankwest and requested to talk to a manager or someone in a supervisory role to assist. I couldn't even get pass the call center, even when they had a manager on the line who was vetting the information and still would not take my call. Really, has society come to this where when a Bank is at fault and we desperately need assistance, we cant even talk to anyone or find a caring employee of Bankwest????
They don't care about you. They just want your money, after seeing an article about how they left a pregnant woman homeless, I will never bank with them and no one should either.
I have been with BankWest for over 2 years and have never had an outstanding CC bill. I applied for a CC increase (on a CC with a the lowest limit) and they declined my increase WITHOUT reasoning, twice. I had to chase the bank for all outcomes and was never provided any reason as to why it was declined. Not only have they wasted my time, the handling of this was quite offensive. I have never had a problem with BankWest and likewise, they have never had a problem with me paying off my CC. I am incredibly disappointed in the treatment of the bank and highly unsatisfied as a customer. As a result, I will be cancelling my accounts with BankWest.
Excellent customer service with good advice
The stuffs never disappoint me every time I walked into the branch. They provide good customer services and give me very useful suggestions. That is something I cannot figure it out myself if I simply go online. The only complaint will be few branches to go to.
exactly I extremely will always use phone banking please,and also be at Bunbury Forum branch
I have been with R&I, bankwest 60yrs ,YES They are so awesomely helpful reliable supportive protective & wonderful in everyway .The customer service is always brilliant supportive & very wonderful service in everyway .Today on phone banking I had to do 0 help talking the help was caller Leesa no. bb88510 was so helpful again for me. Thankyou for phone banking & productive awesome starf
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Worst bank in Western Australia!
Been with this bank for approximately 15 years.
I have found their customer service to be VERY poor but it seemed too hard to change all my details.
I became thoroughly disillusioned recently when the staff at my local branch couldn't be bothered transferring my savings to a term deposit within their own bank!
Now they are too slow transferring my money out of their bank to another bank.
I look forward to the day I never have to deal with this bank again.
Appalling customer service to Self Managed Retiree
Yep, another self funded retiree’s online MasterCard application DECLINED. Attended branch , Midland Gate. Inexperienced staff, unwilling to trouble shoot reason, manager unsupportive of staff and refused to pursue matter above branch. Whilst Bankwest might advertise a good product their policies, processes and staff are costing the organization “bread and butter” customers. Shareholders (individuals just like us) should be appalled by the way Bankwest is treating the hardworking financially secure retiree’s of Australia.
Worst bank i have ever came across!!! Please avoid them please
This bank is absolutely pain in the butt to deal with, can't get anything done without going to a branch, and when you go the people at the reception is useless, they have no basic idea about banks policy and finance, they tend to screw you over... when you request a branch manager things gets worse, you need to verify yourself with all the IDs which they already have on file because i have a Mortgage with them already!!!
Ridiculous!!! Disgraceful!!! Useless!!!!!!
3 word sums up my experience with bankwest!!
Bankwest Spearwood staff worst ever
Been with bankwest my entire life (30yrs) this was worse service ever.
Staff member loudly telling me I'm rude and was mouthing off at me when I was with another staff member. I asked for manager who refused to make the staff member apologize. And while this was happening the said staff member was behind her laughing at me and rolling her eyes. Manager was useless when I asked for the complaints number to be written down for me she refused.....
Don't bother with the credit card application
I don't usually go online and write reviews, instead I am the one reading them. This is not a vent but more so for those who want to apply for a credit card.
I applied for the Mastercard Zero Overseas transaction. I'd emailed them my payslips, current credit card statements from other banks and also a report of my credit score, she said, due to their policy, my application was rejected and can't tell me why.
I didn't understand considering my salary was over $100,000.00, I pay my bills on time and with a high credit score. I was a little puz...zled. The reason why I applied for the Mastercard was to avoid overseas transaction and you also get the travel insurance with it. I have a 28 degrees credit card and they are great but they dont offer the travel insurance. After reading many reviews, I think the rejected application might be a good thing after all. My advice is dont waste your time with this bank.
Avoid Bankwest at all costs.
I have been with Bankwest for 15 years. But now they are trying to get out of the WA property market, they are making the lives of WA property buyers a nightmare. I was told when I got my loan I would get 2 five year interest only periods. Last week I tried to get the second 5 year interest only period. But Bankwest wants me to apply for a whole new loan and through their chosen mortgage broker. Avoid Bankwest at all costs.
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