$0 Annual Fee
No Foreign Transaction Fees
Complimentary Overseas Travel Insurance
2.99% p.a. on Balance Transfers for the first 9 months
No attached rewards program
Useless Travel Insurance
The Travel Insurance has been changed from Allianze to Covermore and the changes are such an that the insurance cover is almost useless. It does not cover epidemics so that even though we bought the plane tickets 6mths ago we find that are not covered for Coronavirus and finding that out now make it impossible to get cover for Coronavirus. Also it now does not cover rental car CWA and now only covers the first 30 days. I would drop this card like a hot potato and look to other cards.
The foreign transaction fees are not 0% they are 2.95% of the transaction amount when you go to the official website and have now cancelled my application for this credit card, smacks of dishonesty to me.
useless insurance policy
Bankwest platinum card (inc Zero and Breeze Platinum) provides insurance.
But, insurance policy is useless. All CBA group are same. CBA and Bankwest insurance policy don't cover any small electronic device (ipod, mobile phone and tablet). They are so greedy. They added it to general exclusion. I've checked other bank's policy. Most policies cover mobile phone and tablet.
Only all CBA group doesn't cover.
Don't pay for travel arrangement using Bankwest and CBA credit card if you need insurance.
Find out how Bankwest Zero Platinum MasterCard compares to other No Annual Fee Credit Cards
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Rude customer service, then appalling lack of communication
Had a fraudulent charge of over $3000 on my card, which pushed it over its limit. Called to report it. Got an extremely rude Indian woman who gave me the usual spiel that it would take 7 weeks for them to investigate this. When I asked what would happen in the interim, as I didn't have $3000 and couldn't pay for this while I waited (I pay my card out) I was told very rudely to calm down! Excuse me for being upset that someone has hacked my card! She refused to let me speak to anyone higher and said there was nothing I could do but wait and pay ...the $3000 or leave it and they would refund the interest charged IF their investigation found fraud. I was emailed a form for which the ONLY return option was faxing. Who has a fax these days! I heard nothing from them until over a week later when I received a letter (because faxes aren't archaic enough. Who sends letters, how about an email or phone call) acknowledging receipt of my form. The ONLY way I could get someone from Bankwest to contact me was by filling out a survey about my "experience" with them. Even then, this person gave me no options or contact person to deal with my case. I even forwarded them details PayPal had sent me about possible fraudulent activity on my account to assist their investigation and I haven't even been given the courtesy of a reply. Most disgraceful lack of communication! Don't use them!
Unsecure card- rude & hopeless customer service
bitten by this bank twice, first incident they sent an already active replacement card in the mail which went missing and if I hadn't raised the alarm, they wouldn't have known to block it. They don't find it unusual and unsafe to send an already activated card as replacement, so up to you if you want to continue with them.
2nd incident, complete rip off, I came from overseas realising the scheduled payment to pay off the balance did not go through, so I paid my credit off with 3 days!!! Delay not only receiving a $25 late fee but also $60 pur...
Late fee if you pay on time
My first few statements were ok but the last statement that I received had a late fee.
Puzzled I looked at the statement and found that I had been charged a $25 late fee on the date that payment had been received and that the next line item was my payment on the same (due date) date.
I always paid bills by scheduling a BPay with my bank.
I called BankWest and they said the payment had been received 2 days late. I told them I had scheduled and it had been paid on the due date and it showed on both my bank statement and the BankWest credit car...
A shop recently charged me twice for the same transaction. Instead of having a convenient way to dispute this charge, Bankwest wanted me to send in a Transaction Dispute form by Fax. It is as if in this day and age when Emails have become so commonplace and Bankwest is still relying on this extremely old fashioned way of communicating.
And then since there is no way of telling if the fax has gone through, I then sent an email through secure message and the consultant then proceeded to actually put my card on hold!! Like as though as I was t...he one at fault here. And he again asked me to submit their Transaction Dispute form by fax and all that nonsense. Bankwest sucks, avoid like the plague! After this terrible experience I am going to cancel my card. No annual fee Bad customer service, overly reliant on faxes
Questions & Answers
Is this card better than GE Money 28 Degree Mastercard which also offers Zero international transaction fee and Mastercard exchange rates?
My intension to get this credit card is only for online purchases(USD/GBP) and overseas travel.
Bankwest customer service/call centre is in Australia, and are easier to deal with than 28 degrees call centre in India. Travel insurance is complimentary too, unlike the 28 degrees card where you have to pay extra for this benefit.
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