Beware of balance transfer of credit card
I've been with them for over 6 years and did several balance transfers from other credit cards but in the last one they start charging me interest when I thought my balance was all at 0% from a balance transfer.
They argued that I made too many payments outside the billing cicle and it went to that balance transfer so they charge me interest on other purchases
So unless you have nothing to do but checking when is your billing cicle, just don't do any balance transfer because you'll be charged 2% balance transfer fee and you'll end up paying interest like me.
Shifty way to deal with costumers if you ask me.
The worst and brainless robots
I've been with tgis bank for 15 years and after i expressed my disagreement ONCE about my credit card they sent a letter stating that they are closing my account. What a brainless place.
worst banking service
I have the worst experience in just opening a bank account. I applied for new small business banking, after my ID verification itself on the 14th day when i called them they said they will escalated my application process and its gonaa take 2 more days same stuff they told me on my previous call. they just made 1 day job to a more than two weeks job.
Efficient and a Pleasure to Deal With
People who have one negative experience are so quick to jump on a negative and review banks poorly.
My experience has always been a genuinely positive one with Bankwest. Even throughout the current pandemic, the customer service team has been operating 24/7. I spoke to the same rep 3 times with no wait time during one week and she was amazing to liaise with.
Their products are fantastic and although the rates are slightly higher (by only 0.2%) than some of the other independents, the security of being attached to the CBA is reassuring as a ...customer. The nine available offset accounts is a fantastic idea and the unlimited redraw adds to a very "complete" package. The process of signing documents has been well thought of for people in the eastern states and navigation of apps and products is extremely intuitive. Please do your research before listening to the naysayers as this really is a wonderful bank that provide a personal service.
Great Home Loan service and business banking
Our home loan has option for 9 100% offset accounts which is great for saving.
The fact there are minimal branches has never been a problem for us.
Rates have always been good or reasonable and mortgage contracts are written with less catches than competitors.
Business banking has been great, recently got business loan and wanted to leave a review for Ji Jian as he was always easily contactable and went above what was needed to get us a result.
Do not bank here!!!!
Do not bank here, I have a business account with this institution and will be cancelling as soon as they allow me access to my money!
A week ago I was on my business online banking page and it had a link for a savings account, I thought that would be great. So i proceeded to click on the link and followed the steps and opened the account. Next day I was on my online banking app and seen the savings account, Thought i would transfer some money into it which it allowed but now can not get out. Have been contacting Bankwest all week to get it sor...ted, opened up all accounts they have asked and now they have said it needs an everyday account to be linked too, I told them i didn't want an everyday account but have opened one just to transfer to then close. After being told there was a 30 day waiting period before i could transfer money to the everyday account, I blew up and they have just now came back and have waved the stupid period but as it is Friday they wont be able to do anything till next week. I have been on the phone every night talking to someone and they always said tomorrow it will be sorted. absolutely ridiculous
MOney transfer impossible
Trying to transfer money from BW to another Aust bank. they have to call you. if you miss the call - bad luck - they call you next day, or maybe the day after that- too bad if the money transfer is important or neede by a certain time. Completley unresponsive to calls. this is what happens when branches close and faceless call centres take over- you have to do all the calling and waiting for no response. Get your money out of this bank as fast as you can ( if you actually get it out).
worst bank by far in Australia
Shocking customer service, only empty promises and they won't even cooperate with the Financial Ombudsman after numerous attempts to resolve the dispute over absurd fees and charges. The bank should be closed down for business.
They were advised a month before the settlement date and were asked repeatedly to be prepared. Refinancing was involved and they only notified the other banks less than two weeks before settlement which is not enough time- it caused unnecessary stress because there was a possibility that settlement could not be met which would have cost us thousands.
on top of that they got my details and email wrong so i couldn't even access internet banking
- Verified customer
Could be great but is counterintuitive and difficult to use
I recently joined BANKWEST for business banking. Online banking is always difficult because it is done at a distance but I have been with several online banks and my customer experience is awful every single time. BANKWEST is extremely counterintuitive in the following areas:
Language is confusing - every payment made has a reference to the BANKWEST bank account number not the bank account number where the payment is made to
Processes are difficult and complex
- setting up future payments requires multiple steps and assumes you know what is...
Started to really go downhill
Maybe CBA sucked the life out of Bankwest because the service used to be good and innovative. Been with them for over 7 years and it seems like they have frozen in time. They still don't do international payments, they hardly have any business services and they have non-existent business team.
As mentioned before, don't bother with credit cards through them, you'll just get rejected - even if you're on a high salary. All their loans/credit cards are a super expensive rate too, honestly, any bank is cheaper than these guys.
Had a dispute paym...ent on my card, they just gave me a canned response asking for evidence after I provided them evidence. They told me to fax a response (lol... in 2019) with 1 day notice or it won't be looked at. This ship has sailed folks, pack your bags, its time to move on.
no tax knowledge AT ALL
I have invest some cash with bankwest, and the interest I earned have been deducted at tfn tax rate which is over 40%, I told online staff and call them to explain that I am non resident and should be taxed at 10% non resident tax rate, BUT NO ONE UNDERSTAND, including team leader, staff member, that's basic knowledge of interest payment tax deduction. anyway, avoid them if you can :(
Closed all their branches and have no interest in serving people and businesses on the east coast. Good bye BW
Hard to get a hold of outside western standard time
CommBank running them into the ground on the east coast with all or there closed branches. You have to go to a post office to deal with them. Also no longer suppling cheques
ASIC Registration for opening up a account
I have been trying to open up a business account for 4 weeks and all I am getting from Bankwest the business name has to be open in the name(s) of the individuals I keep telling them log onto the ASIC website and look up the business name and you will see that the two entities are noted including there ABN numbers obviously too difficult to do at there end they keep telling me to go back to ASIC and update the document, ASIC telling me that the document is correct I think the intelligence factor is not quite as high as it once was at Bankwest
Excellent bank personnel and friendly staff
Bank west took on our loan they were the only bank that helped us , always been helpful and friendly now that we are down the road and our business is productive we won’t go anywhere else
Bankwest don’t understand wait customer service is
Called Bankwest to cancel credit card and was told that I couldn't do it because I did not meet the identification process (sound just like another complaint listed below). Maybe if they implemented a system like other banks that asks hints you can remember, like mothers maiden name. Was told I needed to go into a branch for verification purposes or wait two work days for supervisor to ring back. The closest branch is 45 kms from work or 25 kms from home, so when to branch on Saturday morning. I arrived a couple of minutes before opening time b...ut had to waited five minutes as the branch didn’t open on time and then another five minutes before the teller could login, after numerous failed attempts. Can’t believe how hard is it to simply cancel and close a credit card account. But definitely better for Bankwest to verify in person as on the phone i could only verify my name, DOB, mobile number etc. I will never use Bankwest again.
Wolves in sheep’s clothing
They don’t care about their customers and their latest ad about being there for the farmers stinks after the royal commission found them to be kicking the poor families off their properties with zero compassion
I would give zero stars if I could
I tried to open a business account for my SMSF recently, the online application form was fine but I was then told to go into a branch to complete identification, also fine. There is only one branch within any kind of realistic distance in Melbourne, I went in and completed ID and was told the account would be setup within a couple of days. Fast forward 5 days, I am now calling them daily to get my BSB and Account number because I urgently needed to roll over my super - only to be told that they are running behind and it should be processed tomo...rrow (then tomorrow, then the next day and so on). In the end I cancelled my application - ANZ set up my account within 3 hours, no messing around. I am glad I didn't go down this route after reading other reviews - they need to be taking a good hard look at their processes, especially for business accounts - only takes a few customers trying to open an SMSF for them to be potentially losing millions of $ of business..
Worst bank ever
I have been with this bank for over a year now. Useability is the worst i have ever encountered. Do not bank with this bank.
1. Activate card online/reset pin: i you do not have a personal Bankwest account you cannot activate your card or reset your pin online.
2. Fraudulent transactions. The process to report these kind of transactions is to manually print out a form and fax it to the bank!!!!
3. Bank Transfer/Payroll: There is no other way to log into your online business bank and/or do transfers without a fob key. In the unf...
Closed my account without notification
I was using all my card with be to pay parking and found out all my account were closed. Rang them up but told it was executive decision and got no answer. I went to the bank and found out bw sent the letter to wrong address. 3 days later I received letter from bw stated I made the request to close all my acc. It was frustrating and awful feeling not getting any answer nor explaination. I had a mortgage account with them that is the reason I have these account with credit card facilities. Anyone experiencing same? Any comment?
Questions & Answers
Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?
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