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BankWest

BankWest

Online, Branches
1.5 from 575 reviews

Reviews

2.0

13 reviews
5
(3)
4
(0)
3
(0)
2
(1)
1
(9)
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Chris

ChrisCanberra 2600, ACT

  • 2 reviews

Efficient and a Pleasure to Deal With

published
Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions and Loan Application
dan

danSouth East Queensland, QLD

  • 3 reviews

Great Home Loan service and business banking

published

Our home loan has option for 9 100% offset accounts which is great for saving.
The fact there are minimal branches has never been a problem for us.
Rates have always been good or reasonable and mortgage contracts are written with less catches than competitors.

Business banking has been great, recently got business loan and wanted to leave a review for Ji Jian as he was always easily contactable and went above what was needed to get us a result.

Transparency
Customer Service
TopicBusiness Banking, General Transactions, Loan Application and New Account
Karen

KarenSouth West, WA

  • 2 reviews

exactly I extremely will always use phone banking please,and also be at Bunbury Forum branch

published

I have been with R&I, bankwest 60yrs ,YES They are so awesomely helpful reliable supportive protective & wonderful in everyway .The customer service is always brilliant supportive & very wonderful service in everyway .Today on phone banking I had to do 0 help talking the help was caller Leesa no. bb88510 was so helpful again for me. Thankyou for phone banking & productive awesome starf

Transparency
Customer Service
TopicATM Experience, Credit Card Application, General Transactions, Loan Application and New Account

The reviewer stated that an incentive was offered for this review

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wwmzd

wwmzd

  • 7 reviews

Rubbish bank

published

They were advised a month before the settlement date and were asked repeatedly to be prepared. Refinancing was involved and they only notified the other banks less than two weeks before settlement which is not enough time- it caused unnecessary stress because there was a possibility that settlement could not be met which would have cost us thousands.
on top of that they got my details and email wrong so i couldn't even access internet banking

Transparency
Customer Service
TopicBusiness Banking, Loan Application and New Account

Avoid Bankwest at all costs.

published

I have been with Bankwest for 15 years. But now they are trying to get out of the WA property market, they are making the lives of WA property buyers a nightmare. I was told when I got my loan I would get 2 five year interest only periods. Last week I tried to get the second 5 year interest only period. But Bankwest wants me to apply for a whole new loan and through their chosen mortgage broker. Avoid Bankwest at all costs.

TopicLoan Application
customer

customer

  • 2 reviews

no tax knowledge AT ALL

published

I have invest some cash with bankwest, and the interest I earned have been deducted at tfn tax rate which is over 40%, I told online staff and call them to explain that I am non resident and should be taxed at 10% non resident tax rate, BUT NO ONE UNDERSTAND, including team leader, staff member, that's basic knowledge of interest payment tax deduction. anyway, avoid them if you can :(

Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account

Do not waste your time with BankWest!

published

Just found out that BankWest has rejected our loan refinancing after stuffing us around and delaying our application for 6mths!! But after reading the other reviews and being informed that we can actually get a better rate with ING and AMP, we dodged a bullet!

Transparency
Customer Service
TopicLoan Application
Edward P.

Edward P.South East Queensland, QLD

Do NOT do business with these guys

published
Transparency
Customer Service
TopicGeneral Transactions and Loan Application
Brian

BrianSouth East Queensland, QLD

Applied for home loan

published
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Customer Service
TopicLoan Application
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Anthony

AnthonySydney, NSW

Terrible terrible experience

published

I've been with the bank for 7y, they've progressively become worse to deal with. Unreliable, poor customer service and putting me through hell and back every time I need something.

Transparency
Customer Service
TopicLoan Application
chidiacmary19

chidiacmary19Sydney, NSW

  • 2 reviews
  • 2 likes

Your bank is the epitome of greed.

published

Wouldn’t give you a zero. Your bank is a disgrace. Your shameful behaviour and treatment to a certain pregnant widow mirrors just what your bank stands for.. ZERO AND UNWORTHY

Customer Service
TopicLoan Application
Tiger1982

Tiger1982AU

  • 5 reviews
  • 4 likes

More interested in new customers than keeping existing

published

Been with Bankwest for 5 years. Happy enough with the service although very disappointed to find that new customers are being offered a 3.82 variable rate and after 3 calls to their customer retention teams to see if they could offer me that rate the best they could offer was well above this. I don't understand why they would lose a loyal customer only to then try and get new customers at that rate, makes no sense.
I have received the forms required to transfer to another bank and unfortunately now need to go through the process of changing banks. I would recommend bankwest if you can get a good rate but be prepare to change after a few years as they will not match the competition or reward loyalty.

Customer Service
TopicLoan Application
Pissed off

Pissed offSouth East Queensland, QLD

I’d give BankWest a minus 10 starts

published

Unprofessional, uneducated, useless liars. Can’t reach anyone, can’t even discuss my complaints. Cost us so much money in all their elaborate delays. Blames everyone else rather than take own responsibility.

Customer Service
TopicGeneral Transactions, Loan Application and New Account
See all BankWest reviews

Questions & Answers

Michelle C.

Michelle C.asked

BankWest

Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners

1 answer
Fired Up
Fired Up

So... where is the question?

hardinlaw

hardinlawasked

Online

What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?

2 answers
minni
minni

ask the bank

hardinlaw
hardinlaw

BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.

angry

angryasked

BankWest

Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?

2 answers
Michael
Michael

Angry,
I have no idea. I am not an employee or in any way connected to this bank.
I do know however that are a terrible bank, not just because I have had a bad
experience, but look at all the reviews.

micheal
micheal

Ask the bank

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