Efficient and a Pleasure to Deal With
People who have one negative experience are so quick to jump on a negative and review banks poorly.
My experience has always been a genuinely positive one with Bankwest. Even throughout the current pandemic, the customer service team has been operating 24/7. I spoke to the same rep 3 times with no wait time during one week and she was amazing to liaise with.
Their products are fantastic and although the rates are slightly higher (by only 0.2%) than some of the other independents, the security of being attached to the CBA is reassuring as a ...customer. The nine available offset accounts is a fantastic idea and the unlimited redraw adds to a very "complete" package. The process of signing documents has been well thought of for people in the eastern states and navigation of apps and products is extremely intuitive. Please do your research before listening to the naysayers as this really is a wonderful bank that provide a personal service.
Great Home Loan service and business banking
Our home loan has option for 9 100% offset accounts which is great for saving.
The fact there are minimal branches has never been a problem for us.
Rates have always been good or reasonable and mortgage contracts are written with less catches than competitors.
Business banking has been great, recently got business loan and wanted to leave a review for Ji Jian as he was always easily contactable and went above what was needed to get us a result.
exactly I extremely will always use phone banking please,and also be at Bunbury Forum branch
I have been with R&I, bankwest 60yrs ,YES They are so awesomely helpful reliable supportive protective & wonderful in everyway .The customer service is always brilliant supportive & very wonderful service in everyway .Today on phone banking I had to do 0 help talking the help was caller Leesa no. bb88510 was so helpful again for me. Thankyou for phone banking & productive awesome starf
The reviewer stated that an incentive was offered for this review
They were advised a month before the settlement date and were asked repeatedly to be prepared. Refinancing was involved and they only notified the other banks less than two weeks before settlement which is not enough time- it caused unnecessary stress because there was a possibility that settlement could not be met which would have cost us thousands.
on top of that they got my details and email wrong so i couldn't even access internet banking
Avoid Bankwest at all costs.
I have been with Bankwest for 15 years. But now they are trying to get out of the WA property market, they are making the lives of WA property buyers a nightmare. I was told when I got my loan I would get 2 five year interest only periods. Last week I tried to get the second 5 year interest only period. But Bankwest wants me to apply for a whole new loan and through their chosen mortgage broker. Avoid Bankwest at all costs.
no tax knowledge AT ALL
I have invest some cash with bankwest, and the interest I earned have been deducted at tfn tax rate which is over 40%, I told online staff and call them to explain that I am non resident and should be taxed at 10% non resident tax rate, BUT NO ONE UNDERSTAND, including team leader, staff member, that's basic knowledge of interest payment tax deduction. anyway, avoid them if you can :(
Do not waste your time with BankWest!
Just found out that BankWest has rejected our loan refinancing after stuffing us around and delaying our application for 6mths!! But after reading the other reviews and being informed that we can actually get a better rate with ING and AMP, we dodged a bullet!
Do NOT do business with these guys
the second they realize your in financial troubles they make it their business to ruin you.
currently my account is being overdrawn with no explanation. STAY AWAY!
I post my grief when they ask for feedback but never get a reply, I guess they know due to the financial problems us everyday people have no finances to pursue them in court, in fact they bank on it with hollow apologies and offer 'compromises' that seem to add to up exactly their fees. Perhaps that's the game, make up these fees.
I signed up with a fixed rate HL and forfeited alot o...
Applied for home loan
Applied for home loan on 9th April 2019. What a disaster. After giving all the details to Jodie Allison of BankWest, she advised approval would be given within a few days. I even got an email to say the valuation had been done. But then the finance date in the contract came and still I had not received anything from BankWest. I chased and chased but the vendor advised he was cancelling the contract due to no finance approval. I finally got in contact with Jodie who asked if approval was given that day would it still be OK? I contacted the vendo...r and asked. He gave approval and I confirmed with Jodie. But did not hear from her again. I kept chasing and chasing but to no avail. I lost the property due to finance not being approved in time. A waste of time dealing with BankWest. I would never deal with them again!
Terrible terrible experience
I've been with the bank for 7y, they've progressively become worse to deal with. Unreliable, poor customer service and putting me through hell and back every time I need something.
Your bank is the epitome of greed.
Wouldn’t give you a zero. Your bank is a disgrace. Your shameful behaviour and treatment to a certain pregnant widow mirrors just what your bank stands for.. ZERO AND UNWORTHY
More interested in new customers than keeping existing
Been with Bankwest for 5 years. Happy enough with the service although very disappointed to find that new customers are being offered a 3.82 variable rate and after 3 calls to their customer retention teams to see if they could offer me that rate the best they could offer was well above this. I don't understand why they would lose a loyal customer only to then try and get new customers at that rate, makes no sense.
I have received the forms required to transfer to another bank and unfortunately now need to go through the process of changing banks. I would recommend bankwest if you can get a good rate but be prepare to change after a few years as they will not match the competition or reward loyalty.
I’d give BankWest a minus 10 starts
Unprofessional, uneducated, useless liars. Can’t reach anyone, can’t even discuss my complaints. Cost us so much money in all their elaborate delays. Blames everyone else rather than take own responsibility.
Questions & Answers
Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
Does Bankwest intend to pass on the latest cut in interest rates in full for all home loan customers?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.