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good luck if you have to speak to them as you have to wait hours on hold listening to their pretty slogans
They do not have many branches maybe one or two at most and good luck if you have to speak to them as you have to wait hours on hold listening to their pretty slogans
No customer loyaly or flexibility
I've banked with Bankwest for more than 15 years and have several accounts and a mortgae. I've have an exemplary payment record and 100% credit rating. I recently decided to request a credit card to consolidate all of my accounts into one. The application was rejected with no explanation what so ever, irrespective of them continuing to advertise and market their credit cards to me. They couldn't care a less about loyal customers and being flexibe. Time to switch all of my accounts to another bank.
Opened an account online, went into multiple branches - took more than 8 weeks and still waiting!
My partner and I opened an online account over 8 weeks ago, but were told we had to go to a branch to verify some details, so we printed and signed some paperwork and I went into Hurstville branch the next day. This was in December.
The staff member at Hurstville was very professional. She took my paperwork, identified me and gave me an ETA on when the account would be opened. She did explain that it would take a bit over a week, but shouldn't take any longer.
More than a week passed, so I went into Liverpool branch to find out what was goin...g on. The staff member I spoke to did not even check the reference number on the paperwork and took my ID and the documents to the "Back Room". I think she wanted help from someone. A few minutes later, she told me that the account had not been opened because they still needed the exact same information I provided at Hurstville Branch. So, I called the account opening office in WA and spoke with someone who apologised profusely, but asked me the same question about what the account would be used for. This was the third time I had to explain. They also told me that the account would be open within a few days.
Unreasonable, discriminatory and suspicious. No concern for their customers.
I have been with this bank for 15+ years. Some words to describe Bankwest: unreliable, predatory, discriminatory, unreasonable, suspicious.
Case in point, and the last straw that's motivated this review - Bankwest froze a sizeable portion of my funds for up to 21 days due to a 'compliance investigation' into a transfer I made between my Bankwest savings account and my salary account at a Big 4 bank. Noting that the sender and recipient are both myself, this transaction has occured regularly over the last 15 years. It is nothing new.
My fund...s have FINALLY been released, but to date no agent or representative has reached out to provide any explanation as to why i was under 'investigation'. I have requested details repeatedly. As a customer, I've effectively been 'punished' for using their service as it was intended - to deposit funds into a Bankwest account. Literally nothing makes sense. They cannot even fulfil the single value proposition of a bank: "Money In. Money stay in".....more like "Money In....Where's my money?" Every other aspect of the customer experience has been sub par or poor when compared to the Big 4 or other banking services. Ever since onboarding 15 years ago, it has been a continuous decline in customer experience with absolutely no innovation in the services offered. I'll end with a positive. The 1 single thing this bank has going for them - some of their physical branches are open on Saturdays. That's it.
Trapped in the 90s
I have a credit card with them that I make payments with via BPAY (because that's the ONLY option). This month, the payment date for my credit card had been moved forward. The BPAY payment came out of my account on a saturday but has not appeared on my credit card yet and payment is due today. I call them to see what I can do and basically the answer is nothing except have a late payment fee and a mark on my (to date) perfect credit history. I'm so angry - the only option is to go in branch which is in Melbourne 4 hours away. They are so far be...hind the times that if you want to set up a direct debit you have to fill in a downloadable PDF! And, if you want to stop that direct debit, you have to fill in another downloadable PDF. I was only using this credit card to take advantage of the interest free period so I'm paying it off, closing this account and having nothing to do with Bankwest ever again. They can't even be bothered to address the reviews on this page. Go with a bank that isn't stuck in the 1990's.
Stay Away - Horrible Experience
Too exhausted to go in details but had a horrific experience with them! Client for over 2 years now and wish I went elsewhere. The team is good though - just their system and processes were a nightmare.
Bankwest have refused to allow me to increase my transfer limit by $900 because I have already accessed this service within 30 days. Their suggestion is to transfer the additional cash on an alternative days because they can't change their policy. Take your money elsewhere.
Extremely poor service. Can not make a simple cash deposit.
Only opened my account about a week ago. No card or pin yet so can not make a cash deposit at an ATM. Help inside the Bank not much better.
Removing ATM machines makes you use different machines . Cash dispenser from cascul didn't open to receive cash know been in dispute with bank west for 6 months bad customer service
Bankwest threatened to restrict access to my account
I received a letter from Bankwest in Sept 2021 demanding that I telephone them to advise them what my occupation was...they stated if they didn't hear from me by Nov 5, 2021 they may need to restrict access to my account/s until they receive this information. I did not telephone them and received another letter dated Nov 12, 2021 once again demanding I telephone them this time by Jan 7, 2022 and containing the same threat to restrict access to my account/s. I find these letters extremely offensive and as a consequence have withdrawn all funds...from my account/s and closed them. No other bank I deal with has ever demanded this information and I will not be bullied by Bankwest. I may have been an airline pilot before Covid and maybe I'm a window washer now....perhaps I'll be a lion tamer in the future, it is totally ridiculous.
1 star is too much! stay away I have bank with them for awhile but will be moving asap.
When I opened the bank account, the option to open an additional accounts including savings have been blocked. I contacted them and they told me I have been barred from opening new accounts without giving any reason! disgusting!
Keep away from this awful bank
I have had an account with Bankwest for several years. I wanted to transfer my money out, but the site won't let me saying I have to be identified. I called the number given online and the staff don't know how to do it. They have made me jump through hoops including get documentation verified personally at the post office. I still can't access my money and they don't even acknowledge my emails and telephone calls. I'm going to have to escalate to AFCA which is so time consuming and bothersome. This is by far the worst bank I've ever had. KEEP AWAY!
Horrible customer service for business banking
I have had multiple issues with Bankwest regarding my business account. The mailed a replacement card to the incorrect address, then did not inform me that the card had been returned, leaving me with an expired card and no replacement. I then had to wait two weeks for a replacement card, halting a lot of my business operations.
I also unknowingly lost my card, and the person who found it called Bankwest to let them know. BankWest proceeded to block my card, but did not contact me to let me know. When my automatic deposits and payments started...bouncing back, I called them, waited half an hour on hold, and then they let me know. I then had to request a new card and once again had to wait 14 days for a replacement card. Staff are hopeless on the phone, and offer very little assistance
I was trying to get a card for business reasons but they are just horrible in handling things this needs to be fixed I will not hold any shares and or anything from this company.
The reviewer stated that an incentive was offered for this review
A customer from only Oct 2021
Customer service is non existent. 2 weeks for a call back? Totally understand online queues, but it doesn’t matter the time of day or night. You will wish you banked elsewhere. I know I do. If that’s a measure of ‘reliability’ (sic) then Bankwest definitely wins the ‘bankless’ moniker.
I believe Bankwest is actively trying to live up to its own slogan Bankless by doing nothing, because that’s less, right! If that’s to be celebrated then be prepared for less of everything including a response.
Experience to date - 0 stars,
Likely to refer friends and family - 0 chance
Thinking of being a customer, then do yourself a favour and avoid the inevitable disappointment.
Questions & Answers
With homeloans, As Bankwest is a subsidiary of combank . Will title search show mortgage CBA or Bankwest ?
Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners
So... where is the question?
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
ask the bank
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
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