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BankWest

BankWest (page 2 of 10)

Online, Branches (See All)
1.5 from 696 reviews · View Statistics
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Reviews

  • Transparency
    1.2 (150)
  • Customer Service
    1.2 (169)
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Ehsan
EhsanSydney, NSW

Awful, irresponsible bank I have ever seen. Closing my account without any reason

published

From 2018. Not a reliable bank. Awful experience. Rude staffs. They are not responsive, rude, and don’t care about customers. Careless, irresponsible banking system that ever existed. Not willing to be with it.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Oxana T.
Oxana T.South East Queensland, QLD

Bad experience, would not recommend to anyone

published

Was with the bank over 10 years, interest and fees paid on time. However, once I got the problem - no support, nor accepting the responsibilities for the error. Had to submit complaint to AFCA, Bankwest provided only part of information and hidden the disadvantageous one

Transparency
1/5
Customer Service
1/5
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Chris G.
Chris G.Greater Melbourne (Inner), VIC

Poor customer service, false claims..

published

I have been with Bankwest for 1 day and I have had nothing but issues. They make false claims online, I guess to compete with other banks but can not make good on it.

Transparency
1/5
Customer Service
1/5
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Bec
BecSouth East Queensland, QLD
  • 2 reviews

The worst bank in the history of the universe

published

Bankwest is the worst business I have ever dealt with in my life. Consistently freezing our accounts due to “fraud” and always requiring us to visit a branch to rectify an issue, very old and outdated software and systems.

Transparency
1/5
Customer Service
1/5
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Atrocious phone banking

published

Had to call customer service because internet banking advised that I needed to call customer service to cancel a B-Pay transaction. 45 minutes on hold to get call answered. Extremely difficult to understand customer service operator. Couldn't find details of the regular monthly transaction coming out of credit card despite 12 months of regular transactions coming out of account. Can't cancel it on the website, B/W customer service has no record of B-Pay scheduled payment! absolutely useless customer service and zero ownership of the problem! This is a really poor third rate bank.

Incentivised Review No
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Jason
JasonGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 3 likes

Pre-approval means nothing. Avoid!!

published

We sort pre approval prior to making an offer on a place which was approved after submitting all our financials and formal bank valuations. We decided to place a deposit on a place that was $45k cheaper than our pre approval and this was valued at the purchase price.

Nothing changed except for more income and the formal approval was declined. Still a strong chance we won’t see our deposit.

Unethical and lacks integrity. Plenty of other lenders. I would avoid this one.

Transparency
1/5
Customer Service
2/5
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Memememememe
MemememememeSydney Surrounds, NSW

Welcome to 1980 banking

published
Transparency
1/5
Customer Service
1/5
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Stacey W.
Stacey W.Sydney, NSW
  • 2 reviews
  • 2 likes

Taking your money as daylight robbery in fees - the most appalling company values - they do not give a damn about you

published
Transparency
1/5
Customer Service
1/5
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Alana W.
Alana W.Hunter Region, NSW

Unacceptable phone banking

published

47 minutes on the phone (and counting) waiting to speak to someone. All I’m waiting for is a payout figure. One figure!! Unacceptable. Can’t wait to move my business elsewhere!!!!

Customer Service
1/5
Incentivised Review No
TopicGeneral Transactions
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CaroC
CaroC
  • 2 reviews
  • 1 like

Terrible - avoid BankWest for construction loans

published

BankWest approved a small construction loan and kept delaying settlement until eventually they told us we need to move all our own savings and cash into their bank before they would settle the small construction loan. Ridiculous. And then will not provide a letter to the builder to say the loan is approved. Very very difficult to deal with. Time to change banks and we haven't even started with them. Avoid, avoid, avoid.

Transparency
1/5
Customer Service
1/5
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Simon D.
Simon D.Greater Melbourne (Inner), VIC

Terrible Phone Service

published

Tried to get through to this bank after re-financing with them through an Aussie broker. Waited an hour and had to give up. Bit worried what I have done. On hold now giving another go (15 mins and counting).

Transparency
3/5
Customer Service
1/5
Incentivised Review No
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Dan J
Dan JPerth, WA
  • 2 reviews
  • 1 like

Refused service as I was not a BankWest customer

published

I was refused service, changing a $100 of $20’s into $10 notes, as I was not a BankWest customer. Now I will never be a BankWest customer. Butler branch.
Surely the bank should be bigger than that

Customer Service
1/5
Incentivised Review No
TopicGeneral Transactions
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Josh D
Josh DCharlestown, NSW
  • 2 reviews
  • 4 likes

Gotten worse and worse

published

I joined Bankwest in 2010. It had excellent customer service, and real branches in NSW then. Now they have closed all their branches and you have to wait at least 30min on hold on the phone to do anything of importance. The staff are now FAR less professional, for instance use your first name by default whereas in the branch and over the phone they used to address you properly. I have had to call them for 2 separate reasons in the last few weeks, and both times the staff have given me completely incorrect advice which has wasted my time. It feels like you are calling centrelink now.

Transparency
1/5
Customer Service
1/5
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Another bank being unhelpful towards climate change

published

They refuse to finance off-grid houses despite every other metric being good E.G loan to value ratio and income serviceability.

In order for them to finance a home to be built it has to be connected to the grid, No exceptions. They were willing to concede on being connected to town water services but it wasn't easy

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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N A.
N A.Perth, WA
  • 2 reviews
  • 1 like

Absolute rubbish

published
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Transparency
1/5
Customer Service
1/5
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Max and Renee
Max and ReneeGreater Melbourne (Inner), VIC

Would never bank with them again

published

We called Bankwest to get some answer on our home loan, The representative call [Name Removed] answered the phone, he was very rude and would not explain things properly. we have started the process of changing banks.

Transparency
1/5
Customer Service
1/5
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Don't use this bank

published
Transparency
1/5
Customer Service
1/5
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John
John
  • 3 reviews
  • 1 like

Worst service

published

Very poor service. Don't like us to call them for any loan or mortgage. They want us to contact agents. Poor customer service. 30 minutes to pick up a call.

Transparency
1/5
Customer Service
1/5
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DMC
DMCSouth-Eastern Region, NSW
  • 3 reviews

Worst bank ever

published

Changes accounts without consent. Excessive interest rates. Few branches. Repeatedly given customer service reps who are on holidays. Grossly undervalues property. Had to go to Banking Ombudsman over their behaviour

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Paul
PaulPerth, WA
  • 11 reviews
  • 3 likes

local call centre is not local

published

Saw a huge Bankwest billboard at the corner of Hay street and Thomas street in Subiaco stating "when you call Bankwest you talk to a LOCAL call centre".
This is "incorrect" (must use polite language in this review): last week I was put through to their call centre in Auckland, NZ,
How local is "local"?

"This conversation will be recorded for quality, etc..."
I agreed and asked for a copy of the conversation.
They promised they would send it but they didn't.

Transparency: 0 / 10
customer service: 0 / 10

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Sidney K.
Sidney K.Sydney, NSW

12 mins and 16 mins on hold and still not able to speak to anyone

published

Called customer service twice. Answer on recording, waited 12 mins gave up. Second call waited 16 mins still unsuccessful. Very frustrating! You'd hope they'd have an option for a call back for a big institution.

Incentivised Review No
TopicGeneral Transactions
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Albert D.
Albert D.South East Queensland, QLD

Terrible customer service

published

I have been with the bank 3 years. The service has been terrible with loan department. I have to contact them weekly. Get told they will call me back with feed back. Has been over 7 weeks and still nothing

Transparency
1/5
Customer Service
1/5
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If possible please stay away

published

Takes at least an hour or more to talk to someone in customer care, doesn't matter which day or time of day you call. Bank would not provide clear details on the loan settlement and the transactions logged for settlement are so unclear that it would not be possible to decode. Call them and get dropped in between after waiting 45mins. Payment limits are also very silly, OSKO restricted to $5000 per day and pay anyone restricted to $20,000, total transfer limit of 20k only per day including osko.. Other banks are doing around $50k and $100k transfer limit. Why cant this bank increase the limits?, except for home loan interest rates, nothing else is good about. Service response times is big 0.

Transparency
3/5
Customer Service
1/5
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garryhourigan79
garryhourigan79Greater Melbourne (Outer), VIC

Wow. Just wow.

published
Transparency
1/5
Customer Service
2/5
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Davaar Dan
Davaar DanMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Rubbish CEO

published

This CEO couldn't run a bath! Once it became Commbank's crap it became garbage! Untrustworthy, rubbish website, long phone queues. Exhausted staff (but polite).
Garbage CEO.
Don't bother! Go straight to parent Bank - Commbank

Transparency
1/5
Customer Service
1/5
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