Bankwest were peerless when they were owned by HBOS, but they are nowhere near the same force in everyday banking now they are under the wing of the CBA. They pioneered many of the innovations we are now seeing in other banks, but have lost their own way a bit since doing so. I'd be looking elsewhere now with my money.
Still reasonably competitive fees, though less so since the CBA bought them out.
The buy out by the Commonwealth bank, which led to bankwest losing its innovative edge. Also they have too may gimmicky" interest rates which lead you to believe you are getting a better deal than you are.
I ditched this bank not that long ago and went with a credit society. The big banks just want too much in fees and don't want to give much back to their customers. I did like the style of their revamped branches.
They have recently revamped a lot of their branches which look very modern and nice. As far as banks go they are alright and have good customer service. But I would not want to bank with them again, as they have too many fees.
They have a lot of fees and do not pass on enough to the customer.
Overall I'm happy with what they provide. Their variable home loan interest rate are lower than the 4 major banks. Ability to access 4 major banks ATMs without any fee (if you have a homeloan).
Simple terms and conditions, easy internet banking, no fee using 4 major banks ATM if you have a home loan with them
lack of staff in branches,
Overall a very good bank with friendly staff and a competitive range of products. Their fees are much lower than their competitors and the interest rates on their savings products, while not industry leading, are still very good. Currently they have next to no branches in QLD (but are expanding quite rapidly now) but if you mainly use EFTPOS, Internet and Phone Banking, this isn't really an issue. I've been offered brochures and more information on new products while speaking to BankWest call centre agents who have promised to snail me with det...ails - I'm yet to receive promised brochures and information on products they have told me about on the phone. Other than that they are a great bank to deal with and certainly a breathe of fresh air from the major 4 banks. Good range of products, ever expanding network of ATMs and branches, friendly branch and telephone staff, low fees and quick phone service and the ability to have a Mastercard Debit Card linked to your transaction account. There isn't really that much to dislike, but they do have a tendency to discontinue certainly products without you even knowing, or letting you know and requests for information on products (via post) haven't always been actioned.
Love the net banking very easy to use, phone banking can be long winded but you gotta expect that. Most are very helpful. Great interest rates! Great account keeping fees. we get charged $6 evrey time we go in store which i think is a bit much! Other than that they... for a bank... are pretty good!
fantastic bank, always had great service! call centre usally helpful. In store also fairly helpful. mobile bankmanager we had was fantastic! Glad we changed to them! cheap interest rates and cheap account keeping fees.
occasionally you get a grumpy teller! and thats about it!!! some fees are a bit expensive.
We changed to bankwest 12months ago, it has been a fantastic bank and they look after there customers reasonably well, Online banking is slow but really good you can link all your accounts easy and send money from one to the other easily.
Bankwest has a good but simply range of a accounts, the fee structure if any is basic. Their Zero account has Zero transaction fees you can use it at the majority of major bank atms. In store customer service is good the staff generally recognize you. Bankwest online banking is easy to use.
The customer service is average over the phone. That it is a BANK....
Overall, I find Bankwest a great banking institution for your simple savings account that you don't touch too often and simply transfer funds in and out of. They offer one of the highest interest rates around, and of course no fees are of great appeal. However, they don't have fabulous cusomer service either at their call centre or the stores - maybe because they're newly branching into different products like the home loans and haven't got their staff training up to scratch yet.
they have no fees and great interest rates!
bankwest doesn't have fabulous customer service
Overall a good bank. Needs some improvement with staff as I had had quite a few bad experiences on the phone where they have been quite rude.
Would recommend the student debit card.
Large number of ATM's especially now we can use Commonwealth ones.
Their student account is excellent as you get a debit card and do not pay any fees what so ever!
After years of having the same account with them they started charging me quite high fees because I had more than 20 transactions per month - This had never happened previously despite transactions ...
I never been to any branches until recently they changed their outlook. So, I was there at the cannington branch inside carousel shopping centre.
I walked into the branch and a lady came to serve me and there isnt any ticketing machines, up close personal I guess. After taking the purpose of your visit, I waited on the couch and used the coffee machine to make myself a coffee(chocolate, white or black, cupp, and others to choose from). I waited around 15-20mins for a home loan product.
The lady who explained about the home loan was a bit too ...
Over all I have found things take an excessive amount of time to get done, staff follow up is slack if not non existant with constant excuses and passing the buck instead of anyone taking ownership of issues and resolving them.
Also their call centre staff seem to have limited knowledge of some of their processes and have a habit blind transferring calls to other departments (dumping you in a queue instead of introducing you to the next peron)so that you have to go through the whole ID process and repeat why your calling multiple times before ...
Overall I believe that Bank West is a great bank to choose for all different kinds of people as they are very flexible and do not have very high fees and charges. To go along with this their customer service is what every person would want, fast and reliable.
The pros about Bank West is that they do not charge many fees and they provide great service. Bank West has many user friendly features one being internet banking. The internet banking is free and only costs 20 or so cents to make a transfer.
I believe there are no cons about Bankwest at this time.
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