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BankWest

BankWest

Online, Branches
1.5 from 657 reviews · View Statistics
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Reviews

  • Transparency
    5.0 (2)
  • Customer Service
    5.0 (2)
Previous
Next
Jade
Jade
  • 11 reviews
  • 6 likes

Excellent customer service with good advice

published

The stuffs never disappoint me every time I walked into the branch. They provide good customer services and give me very useful suggestions. That is something I cannot figure it out myself if I simply go online. The only complaint will be few branches to go to.

Transparency
5/5
Customer Service
5/5
regularbloke
regularblokeNew South Wales
  • 4 reviews

BankWest has been fine for me, but I don't have a loan with them...

published

I've been a BankWest customer for years, but for transaction/saving accounts only. For regular banking they've been great. Solid app and good service. Shame they closed some east coast branches.

Transparency
5/5
Customer Service
5/5
Incentivised Review No

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Jazz
JazzPerth, WA
  • 11 reviews
  • 2 likes

Friendly and professional

published

I have found on the multiple occasions I have had to go into the bank branch weither in Maddington or cannington the staff are clear , helpful and have listened to what I need and found the best suited options for me and my family I will continue to be a customer as they treat you with respect for the fact you want to put your hard earned money with them and will do what they can to make things simple and convenient

Kristian J.
Kristian J.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 1 like

Had positive experiences with BankWest

published
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Emma28
Emma28Queensland
  • 7 reviews
  • 6 likes

Great rates, if something goes wrong they are willing to fix it.

published

I have a credit card with bankwest and the rates are fantastic, I really feel that they give you a great deal. The card arriving was a challenge and the pin was not working but time after time they tried to fix it and eventually did. In the meantime they were extremely accomdating and waived all the costs I had to incur as a result. I have been speaking with them about taking a new loan and they have been fantastic - you get a personal account manager to talk to who even gives you their email and mobile - No more being lost in a call centre. Great saving account with 5.25% pa too.
Personalised serviced
No branches in Central Queensland

bronty_saurus
bronty_saurusAU
  • 50 reviews
  • 35 likes

No fees, interest for transaction account

published
Hats_Off
Hats_OffGreater Melbourne (Outer), VIC
  • 24 reviews
  • 7 likes

Good

published

Overall the existence of this bank is nothing but a good thing. Hopefully they will pressure some of the other banks to improve their trading hours. Have always had positive experiences on every visit. I've recommended this bank many times to people who are wanting more fee-free ATM use and more convenient access to in-branch services.
Trading hours that are designed with the customer in mind. Finally. Less fees than many other banks assuming you choose the right account.
Just don't like the kiosk-esque style typical branch design. Had to be taken upstairs to open an account.

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tcam
tcamSouth East Queensland, QLD
  • 15 reviews
  • 2 likes

Zero account is great

published

Good Service, excellent account for the worker/ family on $2000+ month. Free $100 overdraft. FREE access to big banks ATM's. Free account keeping if over the $2000/month
no account keeping fees, FREE use of big banks ATMS- nab, anz. commonwealth, westpac + its own atms in 7-11's etc. $100 FREE overdraft for when you forget that direct debit comes out!

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than4
than4
  • 68 reviews
  • 30 likes

Good

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yujin1984320
yujin1984320
  • 19 reviews
  • 3 likes

Good

published

not a bad bank, having car loan, and house loan with them, and planing to get another home loan with them in few month. come to the fact the CBA bought them, i think bankwest is the combination of big bank+good rate+low fees.
the orange colour, competitive rate for home loans and online saving account, less fees charged for the products compare with other big banks.love the coffe when go to the branches.
need mobile banking, most major banks now have app for the iphone, and bankwest need to work on that for their" happy banking", the staff need to be trained properly, hard to find a dedicated person that really look after you.

nixus18
nixus18Sydney, NSW
  • 19 reviews
  • 5 likes

Good

published

Overall I'm happy with what they provide. Their variable home loan interest rate are lower than the 4 major banks. Ability to access 4 major banks ATMs without any fee (if you have a homeloan).
Simple terms and conditions, easy internet banking, no fee using 4 major banks ATM if you have a home loan with them
lack of staff in branches,

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  • 5 reviews

Good

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JHCopeland
JHCopeland
  • 8 reviews

Good

published

Love the net banking very easy to use, phone banking can be long winded but you gotta expect that. Most are very helpful. Great interest rates! Great account keeping fees. we get charged $6 evrey time we go in store which i think is a bit much! Other than that they... for a bank... are pretty good!
fantastic bank, always had great service! call centre usally helpful. In store also fairly helpful. mobile bankmanager we had was fantastic! Glad we changed to them! cheap interest rates and cheap account keeping fees.
occasionally you get a grumpy teller! and thats about it!!! some fees are a bit expensive.

RowenaKate
RowenaKateNSW, 2137
  • 11 reviews
  • 1 like

Good

published

We changed to bankwest 12months ago, it has been a fantastic bank and they look after there customers reasonably well, Online banking is slow but really good you can link all your accounts easy and send money from one to the other easily.
Bankwest has a good but simply range of a accounts, the fee structure if any is basic. Their Zero account has Zero transaction fees you can use it at the majority of major bank atms. In store customer service is good the staff generally recognize you. Bankwest online banking is easy to use.
The customer service is average over the phone. That it is a BANK....

bar80
bar80
  • 17 reviews

Good

published

Overall, I find Bankwest a great banking institution for your simple savings account that you don't touch too often and simply transfer funds in and out of. They offer one of the highest interest rates around, and of course no fees are of great appeal. However, they don't have fabulous cusomer service either at their call centre or the stores - maybe because they're newly branching into different products like the home loans and haven't got their staff training up to scratch yet.
they have no fees and great interest rates!
bankwest doesn't have fabulous customer service

Questions & Answers

Nader
Naderasked
BankWest

With homeloans, As Bankwest is a subsidiary of combank . Will title search show mortgage CBA or Bankwest ?

No answers
Michelle C.
Michelle C.asked
BankWest

Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners

1 answer
Fired Up
Fired Up

So... where is the question?

hardinlaw
hardinlawasked
Online

What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?

2 answers
sammy
sammy

ask the bank

hardinlaw
hardinlaw

BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.

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