Absolutely first class service from the local Wanneroo branch .we had to open an account in that branch due to the closure of our local westpac branch ,the person we dealt with Margaret Porter was very friendly and efficient in dealing with us explained everything in detail as we went through the process .it felt like a great welcome to the bank .
Perfect customer service
I have been with them for 5 years.
They helped me get a refund for a purchase made via credit card that the vendor refused to refund. Never really needed help from their customer service but they came through when needed.
Excellent Service at Bankwest Armadale
I was visiting Armadale branch this morning and impressed with the CS and Teller extra efforts to serve us customers. The teller helped me to reactivate my dormant account efficiently and effectively deliver the service. So glad that my problem solved quickly. Appreciation for Bankwest Armadale for its excellent services.
home loan and general banking
We have 2 loans and our everyday accounts with Bankwest, never had a issue with them. They have been great to deal with. Only thing sometimes wait times are a little long when you call. But its a australian call centre!
Bankwest Glen Waverley
Great to get assistance by George and staff at the Glen today . Refreshing to see dedication and going above the call of duty to help me out 5 stars .I
Very happy Chappy
After reading all these negative reviews I don’t understand where they are coming from, my experience has been amazing.
My experience has always been a genuinely positive one with Bankwest. I’ve been with Bankwest for 6 years now and even During the COVID19 pandemic they gave me a call just to check in (I only had my $1,000 credit card with nothing owing on it) which I thought was great customer service.
The products they offer are reasonably priced (percentage) and from my experience they are always open to have a chat about interest rates...if your looking for a better deal. The ability to sign documents using the secure bank mail feature on their internet banking is amazing for someone like myself who resides in Melbourne. As i mentioned before some of these negative reviews I don’t believe, please do your research before taking what is said as gospel, this really is an amazing friendly bank that provides a five star service.
This bank has been amazing during COVID
Customer service for financial assistance has been absolutely amazing. They have been empathetic and fast acting.
I have been banking with BankWest for over 5 years, I am very impressed and will not g BF e changing.
Efficient and a Pleasure to Deal With
People who have one negative experience are so quick to jump on a negative and review banks poorly.
My experience has always been a genuinely positive one with Bankwest. Even throughout the current pandemic, the customer service team has been operating 24/7. I spoke to the same rep 3 times with no wait time during one week and she was amazing to liaise with.
Their products are fantastic and although the rates are slightly higher (by only 0.2%) than some of the other independents, the security of being attached to the CBA is reassuring as a ...customer. The nine available offset accounts is a fantastic idea and the unlimited redraw adds to a very "complete" package. The process of signing documents has been well thought of for people in the eastern states and navigation of apps and products is extremely intuitive. Please do your research before listening to the naysayers as this really is a wonderful bank that provide a personal service.
Great Home Loan service and business banking
Our home loan has option for 9 100% offset accounts which is great for saving.
The fact there are minimal branches has never been a problem for us.
Rates have always been good or reasonable and mortgage contracts are written with less catches than competitors.
Business banking has been great, recently got business loan and wanted to leave a review for Ji Jian as he was always easily contactable and went above what was needed to get us a result.
exactly I extremely will always use phone banking please,and also be at Bunbury Forum branch
I have been with R&I, bankwest 60yrs ,YES They are so awesomely helpful reliable supportive protective & wonderful in everyway .The customer service is always brilliant supportive & very wonderful service in everyway .Today on phone banking I had to do 0 help talking the help was caller Leesa no. bb88510 was so helpful again for me. Thankyou for phone banking & productive awesome starf
The reviewer stated that an incentive was offered for this review
Bankwest by far is the best Online Bank I ever had out of 8 others
Helpful staffs understanding your situation and honoured as promised.
Will continue bank with Bankwest for as long as they don't turn into one of those larger banks which are less customer focused over time.
Excellent bank personnel and friendly staff
Bank west took on our loan they were the only bank that helped us , always been helpful and friendly now that we are down the road and our business is productive we won’t go anywhere else
AMAZINGLY FANTASTIC !!!
First time experience at Bunbury Centre Point branch, opening an account and ordering a Halo ring with Kaylene, who was not only extremely helpful but also had a genuine kindness and a no rush patient attitude, while the whole time behaving in a professional and polite manner. I would highly recommend this pleasurable experience to anyone. Geoff
Why the bad reviews?
Not sure why the bad reviews? Ive had good experiences from visiting the branch to using the online chat service to opening up an account. I do agree on some level the online customer service could be improved but nobody perfect and I haven’t had bad dealings. I like the extended branch hours and the staff have been very good there. I even ordered a halo ring which none of the other banks offer.
I think before anybody moves their whole banking over they should just try 1 account like a credit card or savings account. Start small and if things g...
So far a great bank, easy to contact (via online chat or the app) and always get a quick response. Great products and simple banking, so far very happy with them.
Questions & Answers
With homeloans, As Bankwest is a subsidiary of combank . Will title search show mortgage CBA or Bankwest ?
Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners
So... where is the question?
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
ask the bank
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
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