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Awful, irresponsible bank I have ever seen. Closing my account without any reason
From 2018. Not a reliable bank. Awful experience. Rude staffs. They are not responsive, rude, and don’t care about customers. Careless, irresponsible banking system that ever existed. Not willing to be with it.
Worst kind of banking, terrible customer service
Most terrible banking and customer service I have ever experienced, they treat their customers like criminals. Frozen my account without any notice merely because I transferred my own money from another bank to the BankWest account. Still operating like a 1960s bank in these modern days. Utterly callous and incompetent customer service staff and its managers. The only remaining branch in Sydney staffed and catered by some rude bunch of people. I think Australia’s financial regulator should closely review this bank’s suitability to exist in the market. Many third world nation’s banks are much more reliable, professional and service oriented then what this BankWest is.
Bad experience, would not recommend to anyone
Was with the bank over 10 years, interest and fees paid on time. However, once I got the problem - no support, nor accepting the responsibilities for the error. Had to submit complaint to AFCA, Bankwest provided only part of information and hidden the disadvantageous one
Poor customer service, false claims..
I have been with Bankwest for 1 day and I have had nothing but issues. They make false claims online, I guess to compete with other banks but can not make good on it.
Best bank I’ve ever dealt with
Moved my mortgage to bankwest two years ago and have never had an issue. If I log an answer online they respond in the chat immediately and a call back never takes more then a day.
Very informative and helpful every time I’ve dealt with them
The worst bank in the history of the universe
Bankwest is the worst business I have ever dealt with in my life. Consistently freezing our accounts due to “fraud” and always requiring us to visit a branch to rectify an issue, very old and outdated software and systems.
Atrocious phone banking
Had to call customer service because internet banking advised that I needed to call customer service to cancel a B-Pay transaction. 45 minutes on hold to get call answered. Extremely difficult to understand customer service operator. Couldn't find details of the regular monthly transaction coming out of credit card despite 12 months of regular transactions coming out of account. Can't cancel it on the website, B/W customer service has no record of B-Pay scheduled payment! absolutely useless customer service and zero ownership of the problem! This is a really poor third rate bank.
Pre-approval means nothing. Avoid!!
We sort pre approval prior to making an offer on a place which was approved after submitting all our financials and formal bank valuations. We decided to place a deposit on a place that was $45k cheaper than our pre approval and this was valued at the purchase price.
Nothing changed except for more income and the formal approval was declined. Still a strong chance we won’t see our deposit.
Unethical and lacks integrity. Plenty of other lenders. I would avoid this one.
Welcome to 1980 banking
Terrible bank, moved to them when refinancing, was purchasing another property. Called up to ask how I go about doing a transfer of 100k they said on the day call up and you can up your transfer limit. On the day I did this but they said this cannot happen as when they setup my digital banking they did a password reset in error.
No way to override this and can’t up my limit more than 20k for months. I have to go into a branch to transfer. The closest branch is in Sydney cbd I’m not allowed to go more than 5km due to Covid lockdown. There is n...othing we can do. So how do I get my money to the solicitor to settle the property. No other option, I have to go into the bank or fill in a form and email it to them which will take 15 days to transfer the money.
Taking your money as daylight robbery in fees - the most appalling company values - they do not give a damn about you
In week 13 of lockdown in Sydney, my small business has been affected and I’m having to pivot left and right and change up my business and try and get on top of outgoings, while also innovating everything to be online (I know this is a bulk of businesses). While I do this I have changed the way I’m banking and keeping my money in another account to my main on, so I can pay rent and buy groceries and ensure I can survive, so the money doesn’t get taken up unexpectedly by auto-debits. (Yes time are that tough.) Bankwest however takes $10 every ti...me the account goes into minus ***even if it is for 1hr*** Then the account does go into overdraft I rectify it with sometimes 1, 2, 3, 4, 5 hours the same day and sometimes a few very very short hours. This doesnt matter. Bankwest happily admit the $10 fee is by an automated computer and happens immediately. Zero understanding for case to case details, zero understanding for pandemics and the impact on their clients and small businesses that need help right now. Zero understanding of grey areas. I have banked with BankWest since 2009, now 2021 - 12 years and they don’t care, they keep taking these $10 fees out. It’s daylight robbery. It’s not a small fee. And 99% of time I rectify the account very quickly. GET THIS TOO: BankWest send a text message saying “we’re trying to debit from your account please deposit money by x time, so we can process the payment.” I have deposited the money every time, on time and yet I still get the fee every time. ******If you can automate a text message and the processing of payments by a certain time than you can change the time that a dishonour fee comes out giving people a grace period until that time. You chose not to. You chose to take the fee from loyal clients immediately. It is a choice!!!!!!!! I’m not suggesting that there should be no dishonour fee. I understand if people do the wrong thing there needs to be a charge. But the system fundamentally doesn’t work right now and you dont give a damn to change it!!!! If you give me a time via text to get the money in and I do get the money in by that time than there should no be a fee involved because I’ve done what you want and need.
Unacceptable phone banking
47 minutes on the phone (and counting) waiting to speak to someone. All I’m waiting for is a payout figure. One figure!! Unacceptable. Can’t wait to move my business elsewhere!!!!
Terrible - avoid BankWest for construction loans
BankWest approved a small construction loan and kept delaying settlement until eventually they told us we need to move all our own savings and cash into their bank before they would settle the small construction loan. Ridiculous. And then will not provide a letter to the builder to say the loan is approved. Very very difficult to deal with. Time to change banks and we haven't even started with them. Avoid, avoid, avoid.
Terrible Phone Service
Tried to get through to this bank after re-financing with them through an Aussie broker. Waited an hour and had to give up. Bit worried what I have done. On hold now giving another go (15 mins and counting).
Refused service as I was not a BankWest customer
I was refused service, changing a $100 of $20’s into $10 notes, as I was not a BankWest customer. Now I will never be a BankWest customer. Butler branch.
Surely the bank should be bigger than that
Gotten worse and worse
I joined Bankwest in 2010. It had excellent customer service, and real branches in NSW then. Now they have closed all their branches and you have to wait at least 30min on hold on the phone to do anything of importance. The staff are now FAR less professional, for instance use your first name by default whereas in the branch and over the phone they used to address you properly. I have had to call them for 2 separate reasons in the last few weeks, and both times the staff have given me completely incorrect advice which has wasted my time. It feels like you are calling centrelink now.
Questions & Answers
With homeloans, As Bankwest is a subsidiary of combank . Will title search show mortgage CBA or Bankwest ?
Conducted a funds trace with Bank West over a month ago and to this date they have not made any attempt to reply. Funds were placed into one of their customers accounts in error and it appears that they are hiding their heads in the sand and not wanting to have the funds returned to the rightful owners
So... where is the question?
What is the reply paid reference and address I should use to write to BankWest to attempt to resolve ongoing disputes?
ask the bank
BankWest is the most secretive and obstructive organisation I have ever had the misfortune to deal with. I have asked the bank on a number of occasions and been fobbed off. This bank has lied, obstructed, misinformed on a simple attempt to have an additional card issued. Every time I have followed the directions given the goal posts have been moved. STAY AWAY FROM THIS BANK.
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