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BankWest

BankWest (page 2 of 10)

Online, Branches
1.5 from 679 reviews · View Statistics
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Reviews

  • Transparency
    1.5 (158)
  • Customer Service
    1.5 (175)
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Reviewer Photos & Videos

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Taffy
TaffyPerth, WA
  • 2 reviews

Great service

published

Absolutely first class service from the local Wanneroo branch .we had to open an account in that branch due to the closure of our local westpac branch ,the person we dealt with Margaret Porter was very friendly and efficient in dealing with us explained everything in detail as we went through the process .it felt like a great welcome to the bank .

Many thanks

Transparency
5/5
Customer Service
5/5

Another bank being unhelpful towards climate change

published

They refuse to finance off-grid houses despite every other metric being good E.G loan to value ratio and income serviceability.

In order for them to finance a home to be built it has to be connected to the grid, No exceptions. They were willing to concede on being connected to town water services but it wasn't easy

Transparency
1/5
Customer Service
1/5
Incentivised Review No

Other Banks

 
 

0.0
(1,234)
N A.
N A.Perth, WA

Absolute rubbish

published
  • Thumbnail
Transparency
1/5
Customer Service
1/5
Andrew C.
Andrew C.Bruce 2617, ACT
  • 2 reviews
  • 1 like

Perfect customer service

published

I have been with them for 5 years.
They helped me get a refund for a purchase made via credit card that the vendor refused to refund. Never really needed help from their customer service but they came through when needed.

Transparency
5/5
Customer Service
5/5
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Max and Renee
Max and ReneeGreater Melbourne (Inner), VIC

Would never bank with them again

published

We called Bankwest to get some answer on our home loan, The representative call [Name Removed] answered the phone, he was very rude and would not explain things properly. we have started the process of changing banks.

Transparency
1/5
Customer Service
1/5

Don't use this bank

published
Transparency
1/5
Customer Service
1/5
John
John
  • 3 reviews
  • 1 like

Worst service

published

Very poor service. Don't like us to call them for any loan or mortgage. They want us to contact agents. Poor customer service. 30 minutes to pick up a call.

Transparency
1/5
Customer Service
1/5

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DMC
DMCSouth-Eastern Region, NSW
  • 3 reviews

Worst bank ever

published

Changes accounts without consent. Excessive interest rates. Few branches. Repeatedly given customer service reps who are on holidays. Grossly undervalues property. Had to go to Banking Ombudsman over their behaviour

Transparency
1/5
Customer Service
1/5
Incentivised Review No

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Paul
PaulPerth, WA
  • 9 reviews
  • 3 likes

local call centre is not local

published

Saw a huge Bankwest billboard at the corner of Hay street and Thomas street in Subiaco stating "when you call Bankwest you talk to a LOCAL call centre".
This is "incorrect" (must use polite language in this review): last week I was put through to their call centre in Auckland, NZ,
How local is "local"?

"This conversation will be recorded for quality, etc..."
I agreed and asked for a copy of the conversation.
They promised they would send it but they didn't.

Transparency: 0 / 10
customer service: 0 / 10

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Sidney K.
Sidney K.Sydney, NSW

12 mins and 16 mins on hold and still not able to speak to anyone

published

Called customer service twice. Answer on recording, waited 12 mins gave up. Second call waited 16 mins still unsuccessful. Very frustrating! You'd hope they'd have an option for a call back for a big institution.

Incentivised Review No
TopicGeneral Transactions
Albert D.
Albert D.South East Queensland, QLD

Terrible customer service

published

I have been with the bank 3 years. The service has been terrible with loan department. I have to contact them weekly. Get told they will call me back with feed back. Has been over 7 weeks and still nothing

Transparency
1/5
Customer Service
1/5

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0.0
(1,234)

If possible please stay away

published

Takes at least an hour or more to talk to someone in customer care, doesn't matter which day or time of day you call. Bank would not provide clear details on the loan settlement and the transactions logged for settlement are so unclear that it would not be possible to decode. Call them and get dropped in between after waiting 45mins. Payment limits are also very silly, OSKO restricted to $5000 per day and pay anyone restricted to $20,000, total transfer limit of 20k only per day including osko.. Other banks are doing around $50k and $100k transfer limit. Why cant this bank increase the limits?, except for home loan interest rates, nothing else is good about. Service response times is big 0.

Transparency
3/5
Customer Service
1/5
Banks

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garryhourigan79
garryhourigan79Greater Melbourne (Outer), VIC

Wow. Just wow.

published
Transparency
1/5
Customer Service
2/5
Davaar Dan
Davaar DanMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Rubbish CEO

published

This CEO couldn't run a bath! Once it became Commbank's crap it became garbage! Untrustworthy, rubbish website, long phone queues. Exhausted staff (but polite).
Garbage CEO.
Don't bother! Go straight to parent Bank - Commbank

Transparency
1/5
Customer Service
1/5

Horrible service

published

They really do not care if you have banked with them for 10 years . They aren’t the cool hip flexible for the customer bank they claim to be. They aren’t modern, they aren’t different. They don’t care about customers they just care they have your money that’s all they don’t actually want to help you. I do not recommend them at all! So sad I have banked and been loyal to them and now I have to move all my savings everything over. Horrible bank also fitting that the supervisor I spoke to her name was Karen …. That says it all.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
David
David
  • 3 reviews
  • 1 like

Corrupt to the core

published

Have had a loan for years with this bank and never missed a single payment however, they treat their customers with total disrespect. They lie and fabricate issues.
They lie about promising to change your loan rate. Then when you say you will move banks if they continue to show disrespect they close my accounts and refuse state "You will not be able to open any new accounts with the bank".
Is it any wonder they had to close most of their branches when this is their attitude. I recommend everyone send complaints to AFCA

Incentivised Review No
Oli
Oli
  • 4 reviews
  • 4 likes

Shocking bank

published

Wanted to transfer some money. My own money. But there is a limit. They asked me to call which I did. Left me there waiting for 45minutes listening to their stupid as. Then wanted to increase the limit for just one hour (we're not talking millions here, just a few thousand). Wanted to know to whom and why. That's not their business isn't it?
I was going to be late for work. Then their BPAY system would not find the correct receiver. (GESB).

Eventually gave up. Am now using another bank. Never agin with this mob.

Transparency
1/5
Customer Service
1/5
Jenny
JennySydney, NSW
  • 5 reviews
  • 2 likes

SLOW SLOW SLOW

published

Applied for a business bank account which took 2 weeks and 2 visits to a branch. Now waiting for another 3 weeks to get multiple letters separately just to get access to internet banking. It is like dealing with a bank that is back in the stone ages..Every is slow and not efficient at all!

Transparency
2/5
Customer Service
2/5

Horrible service attitude

published

Went to parra branch. Staff attitude was horrible. Why to keep the branch open when you can’t service the customer. Close the branch early and change the opening hours instead of telling customers that “ oh i’m closing the branch in 5 min and unable to provide service as it will take longer. Close the branch and change your times, no wonder why branches are closing!!!

Transparency
1/5
Customer Service
1/5
thomasaway
thomasawayAU
  • 2 reviews

Rude staff with a poor attitude

published

Closed my account today and had to attend a branch after two different call centre workers failed to assist and mixed up my name & details after repeating it twice. Definitely a very stroppy supervisor of tellers who wanted to charge $35 to "fill out a form" to refund the balance. Bankwest is probably the worst and most backward bank In Australia. The customer care must be worked off their feet apologising for their failures but nothing changes.

Transparency
1/5
Customer Service
1/5

Horrible system and process

published

Disclaimer: also work at another lending institution, however they don't work with credit cards.
Applied for a credit card due to the system saying yes i was eligible.
Upon sending through documentation which confirms the same details input, i was received a decline the next day. Discussed with a resolutions officer and the only response was to submit a new application with the updated details, they'll do a second credit check and will give me a response without advising the issues of the first. Noting there were clear amendments that could have been made to the first application.

This just reeks of outdated system and i would avoid any online applications with this institution, customer service didn't help either.

Transparency
1/5
Customer Service
1/5
May
May
  • 2 reviews

Tellers,,,,, WHY BOTHER

published

I have been with this shockingly inadequate bank for over 10yrs and to be fair, there was a time when they were consumer friendly but now, my local branch might as well put mannequins behind the counter, at least then it would be easier to understand the total lack of help and unresponsive blank faces. Don't really see why they maintain local branches if the staff are uncooperative, rude and only function is to deposit money, might as well just replace the drones with atm points,

Customer Service
1/5
Incentivised Review No
TopicGeneral Transactions
Matt
Matt
  • 3 reviews
  • 5 likes

Terrible, terrible experience

published

Refuse for you to access your own money if you try to transfer out more than $20k within a month.
App/online banking experience is terrible. Too many forms. Bad customer support.

Transparency
1/5
Customer Service
1/5

Bankwest Bank “Less”

published

That’s their marketing slogan, but dealing with them you would never pick it. We moved our mortgage over a couple years ago and having to deal with them in any way is a total headache. Setting up our offset accounts and credit card required multiple branch visits and phone calls. After we got married I tried to walk in to a branch to change my name, was told I needed to make an appointment with a consultant on another day - same thing at CBA took the teller about 2 mins.

Honestly, if you value your time in any way don’t fall for their marketing. They have 10 layers of bureaucratic built into every task. Also their banking app is nothing special.

Transparency
1/5
Customer Service
1/5
Not Happy Jan
Not Happy JanMelbourne
  • 4 reviews
  • 6 likes

Nearly cost me my home

published
Incentivised Review No
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