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BankWest

BankWest (page 2 of 3)

Online, Branches
1.5 from 677 reviews · View Statistics
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Reviews

  • Transparency
    4.8 (16)
  • Customer Service
    5.0 (17)
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TokenGesture
TokenGestureMetropolitan Adelaide, SA
  • 7 reviews
  • 4 likes

Accommodating and great credit cards

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Angelo R
Angelo RSydney
  • 2 reviews

Which Bank? - Bankwest - When you want service contact Byron Hajduczok

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Kaz
KazPilbara, WA
  • 2 reviews

Fantastic customer service

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Just want to say that your employee Amelia Cook from Port Hedland branch is amazing. So helpful, clarifies in an exemplary manner..extremely efficient in her role..I will highly recommend her to anyone that I am aware of who is looking for a home loan...
From a satsfied customer," thany you Amelia"

MRL
MRLPerth
  • 3 reviews
  • 4 likes

Superb... efficient, courteous and friendly.

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Having banked with many local and international banks in Australia and overseas, I can honestly say Bankwest offer the most efficient, friendly service I have ever received from any of my banks. Simply superb... I hope you guys stay like this forever.

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Lee
LeeGreater Melbourne (Outer), VIC
  • 2 reviews

Exceptional Customer Service

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Yesterday I had an issue with a closed account which required a new one to be processed, if at all.
I contacted Customer Support line & my issue was dealt with by Josey.
After having to look into particular solutions about the issue she advised she'd call me back next morning.
She called twice. Once to say she hadn't forgotten & was caught in a meeting & the other to say she looked into every avenue regarding my situation with a successful resolution.

Never have I had a more genuinely conscientious & considerately attentive customer support.
This person made me feel important, valued & literally left me smiling after our call.
You, Josey, are a credit to your profession.

ECLok
ECLokSydney
  • 6 reviews
  • 6 likes

I really like Bankwest

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I have Bankwest accounts more then 10 years. I open a Bankwest account because they open 7 days. How hard they worked! I open more accounts because they had good products and good interest. They always offer me good services. I got an unexpected Credit Card payment from US but I am at Sydney. I called Bankwest the staff terminated my Credit Card immediately and ordered a new card for me. I got the payment back within 1 week. They are very good service.

Trevor Sta Maria
Trevor Sta Mariaalexander heights
  • 4 reviews
  • 3 likes

Great service

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I walked into the BankWest branch at Kingsway shopping centre yesterday and was met by a lovely lady who attended to me with a friendly and helpful attitude. I was there to set up a Hero Savings account and she was helpful, polite and informative. She told me to wait 10 minutes before I was seen to by another polite bank officer who assisted me with all my questions. There was no hard sell and the experience was extremely positive. Well done BankWest Kingsway

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ChrisOz
ChrisOzSydney, NSW
  • 32 reviews
  • 53 likes

Maybe I'm one of the lucky ones

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I've got an Everyday Transaction account, a Hero Saver account, a Debit MasterCard and a Platinum MasterCard with BankWest. I've never had any issues dealing with staff over the phone or face-to-face. I've used the cards overseas a number of times with no additional fees and have really enjoyed the fee free transactions through CBA, NAB, Westpac and ANZ ATMs.

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Winner
WinnerMelbourne

11 years a customer no longer!

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Great customer service !!!!!!!!

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Great customer service !!!!!!!! and great with assisting others, great to knowing how to help someone and it is done immediately.

Nigel
NigelSydney

Best bank in the Country

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I have been a customer of Bankwest for many years, and have a number of everyday, and savings accounts and a credit card as well. Have always found the staff both in the Call Centre and at branch helpful, knowledgeable and professional at all times. I would not hesitate in recommending Bankwest to anybody, and I am so proud to be a Bankwest Customer. You truly rock Bankwest. Way to go. Thank you. Finally a bank I can rely on and trust at all times.

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Phil S
Phil SPerth, WA
  • 19 reviews
  • 4 likes

Behind the times.

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I've been with bankwest for 3 years and have not experienced any bad experience with them.
The only thing I dont like however is how slow the bank is to adopt new ways of banking. While all the other banks are chugging ahead constanly progressing and improving their services.
bankwest remains stuck in the past. One such thing is NFC payments which other banks have enjoyed for years yet bankwest has still to implement it after 3 years of it being requested.

Besides the incredibly slow adoption of new ways ( or not at all) it's an okay bank.

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Albert Einstein
Albert EinsteinSouth East Queensland, QLD
  • 15 reviews
  • 15 likes

Some good features

published

Good bits-can repay without direct debit. Flexible as can pay in part each week my monthly payup.
Bad- I lost my ATM card and cant phone them at all as can get through to them .And cant report it on their site.i'm going to have to Actually go to A branch

Syl
SylPerth, WA
  • 6 reviews
  • 1 like

Bankwest

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Have been with bank many years. Had some issues in the past. Recent issue slow in getting dealt with however ended up being my error and I owe the bank an apology in this instance.

Awesome!!!

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Bankwest checked with me about 10 minutes after I had a staff member use my credit card in a place that was not usual for me. I had only just spoken to the person with my credit card, and only minutes later they were on the phone checking that my transaction was a verified one. Before moving to bankwest, I had all my money ripped off from my NAB account through the internet, and they only called me days after this happened. I cannot recommend Bankwest enough, they give customer service to the absolute max!!!!!!

PhilKK
PhilKKSydney
  • 9 reviews
  • 12 likes

A very happy customer

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Tells it like it is
Tells it like it issydney, nsw
  • 3 reviews

Great service since joining 5 years ago

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I have been with Bankwest for over 5 years now and started off with a home loan with them, i now have a number of accounts with them. Service has been really good and has been consistent over the years. I love the fact that when you organise a balance transfer its instant and only takes a few days for the reciever to recieve the funds. So far so good. Rates are also lower compared to other banks.
Low rates and quick action taken

jens1
jens1Queensland, 4510
  • 21 reviews
  • 24 likes

Excellent experience

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I changed to bank west when my broker organised a home loan for me. I was sorry to leave Heritage bank but it had to be. On the whole I have had an excellent experience and never any trouble. I do work away out west and have had to use their phone service to make changes. The operator always bent over backwards to get any dramas sorted out and it seemed that I could do more over the phone with BW than with other banks.
I am now with NAB as loans were refinanced by a broker but am not too impressed so may look at refinancing with BW if NAB doesn't work out for me.
service, products, rates and fees
minimal branch locations if in QLD

smassie
smassieAU
  • 3 reviews
  • 1 like

Love Bankwest!

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Online Home Loan

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Read all the Negative Reviews and thought I should share my experience till day. I applied for online Home loan with BankWest. Got call from their representative next day. She was great. She asked me a couple of questions and to send related scanned documents. Firstly I got conditional and then unconditional approval, all within a week. Service and communication was great. I could not expect anything better than this even in face to face banking. Thumbs Up for BankWest !!!!!

Just wondering how next experience would be around settlement time............
Great Service and Communication, Cheapest home loan......

Fabulous

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bailey79
bailey79QLD, 4179
  • 22 reviews
  • 8 likes

OK

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Overall I am happy with Bankwest. I dont really understand the ins and outs of the interest rates. They don't tell you when the rates go down or up (for savings accounts anyway). And they seem to offer better interest rates to new customers than existing ones which I find to be really unfair and quite sneaky (considering they know it is rare to change banks). But I will stick with them for the time being and hope the interest rate for my savings account increases as our economy regains strength.
Started off with an awesome interest rate. Easy to link account with another account from a different bank.
Interest rate on savings account has been drastically reduced, yet the interest rate on my credit card has ALWAYS remained the same.

madellen
madellenAU
  • 3 reviews
  • 1 like

Excellent

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I had resigned myself to always being unhappy with my bank until I discovered BankWest. I then moved all my accounts over from one of the big 4. After years of bad service and rediculous bank fees I have never been happier with a banking service.
Excellent products with competitive rates. Great service on the phone and easy to use online banking.
Nothing yet!

john123366
john123366AU
  • 32 reviews
  • 14 likes

Too long for credit card applications

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illicit_angel
illicit_angel
  • 95 reviews
  • 24 likes

Excellent

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Great access to ATMS (CBA and Bankwest) with no account fees or charges, Great variety of products. Ensure you take the time to read the product disclosure statement when choosing your product, as I did, and I get the best deal on my savings and transaction account. The staff at my local branch are extremely helpful in helping us choose the right product. Overall very different to the big 4 banks.
great range of services, very helpful staff, no fees when you select the right product. Funky looking branch design
Nothing so far but it is a bank so you'll have to pay fees as per what is disclosed in the PDS.

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