Must be the odd one out
Been with bank west for business, for few years, and never had an issue. Customer service has always been good, and banking apps have the modern features i.e. Bank mail, scheduled payments, two factor auth, etc. Have a few other products with them too, and the experience with those was good as well.
Friendly and professional
I have found on the multiple occasions I have had to go into the bank branch weither in Maddington or cannington the staff are clear , helpful and have listened to what I need and found the best suited options for me and my family I will continue to be a customer as they treat you with respect for the fact you want to put your hard earned money with them and will do what they can to make things simple and convenient
It's just so easy
I've had a bankwest credit card for three years. Mostly use it for when I travel. I have only ever had good experiences with this bank.
From day one had very good custumer service. I don't usually leave reviews but they get a big tick from me. Will be recommending to all my friends.
Accommodating and great credit cards
I've been with BankWest for over a year and have now got two credit cards with them.
My first credit card was the Breeze, and I was initially offered a $3000 limit. I contacted them to say that I needed the $6000 limit so I could use this card for its intended purpose – making larger online purchases (for online education courses). I needed to cover the cost of the courses, plus the international transaction fee is waived with the platinum card. The team worked with me to advise what I'd need to reduce my other credit card limits to in order...to get the higher limit approved. I opted to receive credit limit increase invites and have received two in the past year – much more generous than my other card providers. I recently applied for the Zero as a second credit card. The team was very helpful and said I will be able to reduce my limit on the Breeze and add that to the limit on my new card. New cards often have very good balance transfer deals, but offers are regularly made available to existing card customers, which is rare. Literally everything can be done online which is a massive advantage.
Which Bank? - Bankwest - When you want service contact Byron Hajduczok
When selecting which bank to handle your personal and business arrangements there is a multitude of providers out there. There are often draw cards that may entice you into a deal but then after that it is downhill from there. You may require modifications or enhancements and that is when you really need the service to continue as opposed to calls and emails going unanswered. Make no mistake and ensure you select the right person to represent you with the banks internal contacts. Byron goes over and beyond the standard 9-5 average person and wi...ll ensure your requirements are tailored to a solution. Solutions to meet your objectives are not often advertised and so by having a reliable, dedicated and trustworthy contact you will receive the highest level of service when dealing with Byron from Bankwest.
Had positive experiences with BankWest
I was previously very disappointed with CitiBank and decided to move to BankWest. Opening an account was pretty easy and got everything sorted and running pretty fast. Didn't need to contact them that often but so far everything has been without any friction. This winter my credit card information got stolen (probably a hack at one of the online stores that I use). They noticed that, blocked the card and contacted me immediately. Everything was handled quickly and friendly. I got a new card and they handled the refund etc. No trouble at all. To...day there was again a suspicion of a fraud and got again a contact from them. In fact it was just my dry cleaner booking several payments on the same day and it was all good. I called BankWest and the service was very friendly and efficient and the card was unblocked immediately. Thus I've been really happy with BankWest so far (currently some 8-9 months with them). Many complaints here are about home loans. We don't have one so can't comment on that. Last one note: I have both personal and business account at BankWest and can vouch for the fact that to date I haven't paid a cent on service charges. In my case their promise of a no-cost account has held true.
Fantastic customer service
Just want to say that your employee Amelia Cook from Port Hedland branch is amazing. So helpful, clarifies in an exemplary manner..extremely efficient in her role..I will highly recommend her to anyone that I am aware of who is looking for a home loan...
From a satsfied customer," thany you Amelia"
Superb... efficient, courteous and friendly.
Having banked with many local and international banks in Australia and overseas, I can honestly say Bankwest offer the most efficient, friendly service I have ever received from any of my banks. Simply superb... I hope you guys stay like this forever.
Exceptional Customer Service
Yesterday I had an issue with a closed account which required a new one to be processed, if at all.
I contacted Customer Support line & my issue was dealt with by Josey.
After having to look into particular solutions about the issue she advised she'd call me back next morning.
She called twice. Once to say she hadn't forgotten & was caught in a meeting & the other to say she looked into every avenue regarding my situation with a successful resolution.
Never have I had a more genuinely conscientious & considerately attentive customer support.
This person made me feel important, valued & literally left me smiling after our call.
You, Josey, are a credit to your profession.
I really like Bankwest
I have Bankwest accounts more then 10 years. I open a Bankwest account because they open 7 days. How hard they worked! I open more accounts because they had good products and good interest. They always offer me good services. I got an unexpected Credit Card payment from US but I am at Sydney. I called Bankwest the staff terminated my Credit Card immediately and ordered a new card for me. I got the payment back within 1 week. They are very good service.
I walked into the BankWest branch at Kingsway shopping centre yesterday and was met by a lovely lady who attended to me with a friendly and helpful attitude. I was there to set up a Hero Savings account and she was helpful, polite and informative. She told me to wait 10 minutes before I was seen to by another polite bank officer who assisted me with all my questions. There was no hard sell and the experience was extremely positive. Well done BankWest Kingsway
Maybe I'm one of the lucky ones
I've got an Everyday Transaction account, a Hero Saver account, a Debit MasterCard and a Platinum MasterCard with BankWest. I've never had any issues dealing with staff over the phone or face-to-face. I've used the cards overseas a number of times with no additional fees and have really enjoyed the fee free transactions through CBA, NAB, Westpac and ANZ ATMs.
Great customer service !!!!!!!!
Great customer service !!!!!!!! and great with assisting others, great to knowing how to help someone and it is done immediately.
Best bank in the Country
I have been a customer of Bankwest for many years, and have a number of everyday, and savings accounts and a credit card as well. Have always found the staff both in the Call Centre and at branch helpful, knowledgeable and professional at all times. I would not hesitate in recommending Bankwest to anybody, and I am so proud to be a Bankwest Customer. You truly rock Bankwest. Way to go. Thank you. Finally a bank I can rely on and trust at all times.
Bankwest checked with me about 10 minutes after I had a staff member use my credit card in a place that was not usual for me. I had only just spoken to the person with my credit card, and only minutes later they were on the phone checking that my transaction was a verified one. Before moving to bankwest, I had all my money ripped off from my NAB account through the internet, and they only called me days after this happened. I cannot recommend Bankwest enough, they give customer service to the absolute max!!!!!!
A very happy customer
I have been a very happy Bankwest customer for 3 years+, still using their home loan, transaction accounts, savings accounts, credit cards, direct debits, no complaint at all.
One thing I am different from others, I do NOT use phone banking, as human makes mistake. I use internet banking most of the time, and sometimes over the counter. I do not experience any problem at all. The staffs are friendly and efficient.
I find Bankwest internet banking setup is very neat, easy, and can't fault it, only Comm bank is on par. I would rather not use an...
Great service since joining 5 years ago
I have been with Bankwest for over 5 years now and started off with a home loan with them, i now have a number of accounts with them. Service has been really good and has been consistent over the years. I love the fact that when you organise a balance transfer its instant and only takes a few days for the reciever to recieve the funds. So far so good. Rates are also lower compared to other banks.
Low rates and quick action taken
I changed to bank west when my broker organised a home loan for me. I was sorry to leave Heritage bank but it had to be. On the whole I have had an excellent experience and never any trouble. I do work away out west and have had to use their phone service to make changes. The operator always bent over backwards to get any dramas sorted out and it seemed that I could do more over the phone with BW than with other banks.
I am now with NAB as loans were refinanced by a broker but am not too impressed so may look at refinancing with BW if NAB doesn't work out for me.
service, products, rates and fees
minimal branch locations if in QLD
Great rates, if something goes wrong they are willing to fix it.
I have a credit card with bankwest and the rates are fantastic, I really feel that they give you a great deal. The card arriving was a challenge and the pin was not working but time after time they tried to fix it and eventually did. In the meantime they were extremely accomdating and waived all the costs I had to incur as a result. I have been speaking with them about taking a new loan and they have been fantastic - you get a personal account manager to talk to who even gives you their email and mobile - No more being lost in a call centre. Great saving account with 5.25% pa too.
No branches in Central Queensland
We signed up to Bankwest a few years ago because of their zero transaction account (no monthly fees, free use of most ATM's) and the deal still can't be beaten! I'm never one to have cash on me, so you could imagine my relief when I was able to use pretty much ATM I come across and not have to pay those stupid fees. It's also great when I am with a friend and they have to look for a specific ATM and I can use any. Also, the staff are always really nice - the banks are amazing and I love their free coffee/chocolate milk machines. Never had a...problem with them and one time when a lady put my credit card in a few times, they called me on the spot and said someone was trying something funky with my card - I was still standing at the register! I was so impressed. Can't talk these guys up enough, they're really great. reliable, great customer service, good value, amazing
No fees, interest for transaction account
I was with ANZ but they decided to start charging me fees and refused to write these off. This was after I explained I could move to another bank. So I switched to BankWest.
My banking needs are pretty simple. All I wanted was a savings, transaction/everyday account and a credit card.
I got all of these fee free with BankWest. The platinum fee free credit card seems to be very good. You get no international exchange fee on it as well as a whole heap of insurance products.
The only downside would be the amount of paperwork I had to subm...it to get any account open. Including for my savings one. With ANZ I just applied online and it was set up the next day. No Fees (Platinum credit card included), friendly service Too much paperwork to get set up
Online Home Loan
Read all the Negative Reviews and thought I should share my experience till day. I applied for online Home loan with BankWest. Got call from their representative next day. She was great. She asked me a couple of questions and to send related scanned documents. Firstly I got conditional and then unconditional approval, all within a week. Service and communication was great. I could not expect anything better than this even in face to face banking. Thumbs Up for BankWest !!!!!
Just wondering how next experience would be around settlement time............
Great Service and Communication, Cheapest home loan......
Been with them for over 10 years, Country definitely better than the city service. We have lived in regional WA nearly 7 years, they have always been friendly, fast and helpful. even when things got tricky they were right there for us. Even when things were tricky they did all they could and helped us consider options that we wouldn't have otherwise. Only fault would be some phone/online customer service - touch and go, very inconsistent and frustrating when you're talking about fraud :( Luckily it was eventually sorted but wiping all our PC's ...seemed extreme after they had been cleaned etc. People in branch are friendly, remember you and take their time to get it right. Always return calls and follow up to see how things are going. IT Fraud team - poor people skills (why I am surprised?!) took ages to get onto it and were not clear about expectations, considering we had done nothing wrong and were travelling due to work, pretty poor effort.
Overall the existence of this bank is nothing but a good thing. Hopefully they will pressure some of the other banks to improve their trading hours. Have always had positive experiences on every visit. I've recommended this bank many times to people who are wanting more fee-free ATM use and more convenient access to in-branch services.
Trading hours that are designed with the customer in mind. Finally. Less fees than many other banks assuming you choose the right account.
Just don't like the kiosk-esque style typical branch design. Had to be taken upstairs to open an account.
I had resigned myself to always being unhappy with my bank until I discovered BankWest. I then moved all my accounts over from one of the big 4. After years of bad service and rediculous bank fees I have never been happier with a banking service.
Excellent products with competitive rates. Great service on the phone and easy to use online banking.
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