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BankWest

BankWest (page 3 of 3)

Online, Branches
1.5 from 677 reviews · View Statistics
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Reviews

  • Transparency
    4.8 (18)
  • Customer Service
    5.0 (19)
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than4
than4
  • 68 reviews
  • 30 likes

Good

published
yujin1984320
yujin1984320
  • 19 reviews
  • 3 likes

Good

published

not a bad bank, having car loan, and house loan with them, and planing to get another home loan with them in few month. come to the fact the CBA bought them, i think bankwest is the combination of big bank+good rate+low fees.
the orange colour, competitive rate for home loans and online saving account, less fees charged for the products compare with other big banks.love the coffe when go to the branches.
need mobile banking, most major banks now have app for the iphone, and bankwest need to work on that for their" happy banking", the staff need to be trained properly, hard to find a dedicated person that really look after you.

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0.0
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illicit_angel
illicit_angel
  • 95 reviews
  • 24 likes

Excellent

published

Great access to ATMS (CBA and Bankwest) with no account fees or charges, Great variety of products. Ensure you take the time to read the product disclosure statement when choosing your product, as I did, and I get the best deal on my savings and transaction account. The staff at my local branch are extremely helpful in helping us choose the right product. Overall very different to the big 4 banks.
great range of services, very helpful staff, no fees when you select the right product. Funky looking branch design
Nothing so far but it is a bank so you'll have to pay fees as per what is disclosed in the PDS.

nixus18
nixus18Sydney, NSW
  • 19 reviews
  • 5 likes

Good

published

Overall I'm happy with what they provide. Their variable home loan interest rate are lower than the 4 major banks. Ability to access 4 major banks ATMs without any fee (if you have a homeloan).
Simple terms and conditions, easy internet banking, no fee using 4 major banks ATM if you have a home loan with them
lack of staff in branches,

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VHOEJ
VHOEJ
  • 5 reviews

Good

published
JHCopeland
JHCopeland
  • 8 reviews

Good

published

Love the net banking very easy to use, phone banking can be long winded but you gotta expect that. Most are very helpful. Great interest rates! Great account keeping fees. we get charged $6 evrey time we go in store which i think is a bit much! Other than that they... for a bank... are pretty good!
fantastic bank, always had great service! call centre usally helpful. In store also fairly helpful. mobile bankmanager we had was fantastic! Glad we changed to them! cheap interest rates and cheap account keeping fees.
occasionally you get a grumpy teller! and thats about it!!! some fees are a bit expensive.

RowenaKate
RowenaKateNSW, 2137
  • 11 reviews
  • 1 like

Good

published

We changed to bankwest 12months ago, it has been a fantastic bank and they look after there customers reasonably well, Online banking is slow but really good you can link all your accounts easy and send money from one to the other easily.
Bankwest has a good but simply range of a accounts, the fee structure if any is basic. Their Zero account has Zero transaction fees you can use it at the majority of major bank atms. In store customer service is good the staff generally recognize you. Bankwest online banking is easy to use.
The customer service is average over the phone. That it is a BANK....

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bar80
bar80
  • 17 reviews

Good

published

Overall, I find Bankwest a great banking institution for your simple savings account that you don't touch too often and simply transfer funds in and out of. They offer one of the highest interest rates around, and of course no fees are of great appeal. However, they don't have fabulous cusomer service either at their call centre or the stores - maybe because they're newly branching into different products like the home loans and haven't got their staff training up to scratch yet.
they have no fees and great interest rates!
bankwest doesn't have fabulous customer service

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missjetpilot
missjetpilot
  • 8 reviews
  • 1 like

Excellent

published

My local stores are amazing!! I have four accounts with them, and there has not been one problem. My local Bank West staff know me by name, and are more than happy to help me with my finance. I applied for the BankWest e-Saver, and was somehow rejected by their office in Perth. They spent about one hour on the phone to their OWN call centre to figure it out, while I went shopping. I come back and they have the answer for me. THANKYOU BANKWEST
The acoounts, no fees, high interest, the free coffee/hot chocolate machine, the staff, ease of use, student account (comes with debit card) everything Bank west offers!!!
Ab - so - lut - ely NOTHING at all, only their Customer Call Centre. :(

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becka13
becka13
  • 4 reviews

Good

published
bilo1
bilo1
  • 37 reviews
  • 10 likes

Excellent

published

Bank West is different banking. It is happy banking. They also have resonable fees and Customer Service. It is also great that they have joined with the Commonwealth, so know yo u can use any ATM. I think Bank West is the best bank in Australia.
Everything.
Nothing at all.

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beefabear77
beefabear77
  • 8 reviews
  • 3 likes

Excellent

published

We have just a straight-forward everyday account with them & we have not had any problems whatsoever. I will give 5 stars to any bank that lets you use any ATM without penalty!!
No excess fees at any ATM!
Other fees that they do charge are excessive.

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Mobbsie
Mobbsie
  • 37 reviews
  • 1 like

Excellent

published

Overall I am a big fan of the Bankwest, they are competitive and offer great rates and services to its customers. They do not charge fees on many of their accounts, nor do they charge fees in relation to withdrawals/ATMS. Bankwest is a very modern versatile bank which assists its customers in any way possible to keep their clients business or to obtain new clients business.
Excellent home loans, cheap rates, user friendly internet sites, great branches, very friendly staff extremely willing to help.
Have experienced that sometimes the staff can be a little slack in getting back to you.

d3iltan
d3iltanWA, 6112
  • 25 reviews
  • 6 likes

Good

published
Vespera
Vespera
  • 45 reviews
  • 1 like

Excellent

published

Bankwest was certainly a surprising bank when it first opened-bright orange with a really amusing tv and kid-friendly playgrounds. You never have to wait longer than a few minutes, and as a bonus; you get freebies in the form of beverages and souveneirs! Even the waiting isn't bad, with such things to entertain you. Coupled with the competitive interest rates and wonderful service, Bankwest is the best bank I've found yet.
Really good interest rates for deposits, good rates for children accounts as well, it's cute and really good customer service.
I haven't found anything to dislike about it, it's such a happy bank!

Memphis35
Memphis35
  • 60 reviews
  • 13 likes

Excellent

published
gregzy2310
gregzy2310
  • 9 reviews

Good

published

Overall I believe that Bank West is a great bank to choose for all different kinds of people as they are very flexible and do not have very high fees and charges. To go along with this their customer service is what every person would want, fast and reliable.
The pros about Bank West is that they do not charge many fees and they provide great service. Bank West has many user friendly features one being internet banking. The internet banking is free and only costs 20 or so cents to make a transfer.
I believe there are no cons about Bankwest at this time.

Excellent

published

Usually have the highest interest savings accounts, lowest fees on transaction accounts and competitive Home Loans and Credit Cards. Typically a market leader in deposit products and credit cards.
Highest interest savings accounts, both online and Term Deposit. Fee free transaction accounts that either pay 5% interest or have free ATM transactions from other banks ATM's. Low Home Loan rates and credit cards are good particularly Lite MasterCard at ~11%. Kids savings account at 10% is especially good. Always coming out with new products too.
Not much but online banking could use a spruce up.

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