Volvo repairs owned by Barbagallo - terrible!
WARNING! Do not use this company for car repairs.
We have had the worst experience we have ever had with any car service company. It has cost us thousands of dollars in car hire and taxis. We left our Volvo with the Volvo service team in Osborne Park in January. It is now the end of May and we just received another call to say our car is not ready. The engine repairs were not minor but nothing requires 4 months - surely.
During this time, the guy who was looking after our car went on holiday and our calls weren't responded to - then he left t...
If I could rate a minus I would.
Their customer service is appalling.
They are totally arrogant.
Their service center for Volvo is something you’d come across in a third world country.
I strongly suggest that they spend some time with the John Hughes team who actually know how to treat customers no matter what, that’s how he became the most successful car dealer in WA maybe even in Australia.
Awful customer service from U.K. very staff member so far.
I bought a new discovery sport 15 months ago.
No spare key was provided. I was told it would be dropped off.
After multiple calls, emails, visits (to the showroom and the servicing department and the same answer ‘I’ll get into it and get back to you (never happens) I emailed yesterday to ask again for my key.
Yesterday my 17 month locked himself in the car in 30° heat.
5 mins of him trying to unlock with the key fob, alarms went off and he was panicking.
I had to smash a window with a hammer to get him out.
I called to order a new window...
Quality people in Workshop
I’ve been going to Manny P.@Manager Barbagellos for several years now. Rather than get swept up in some of these reviews, I have,on the whole, had a very positive experience. I was surprised to hear Manny “pushed back” on management when I left the other day in relation to my one of my jobs He stuck to his original plan for my car “as he said he would “ and my car is now better for it. With all the commercial “noise”in background, Manny will still have your car first, from my experience. So many long term employees there too, shows w/shop is not losing experienced people as others have. Credit where credit is due. I will continue to be a loyal customer.
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Quoted $8500 worth of repairs that were not required at all. Total thieves
Bought a preowned S/C V8 Range Rover Sport, I got Barbagallo to look it over. They quoted $8500 repairs. I took it to three other places and all stated-absolutely none of the repairs were required. And the horrific customer service was an embarassment. Do yourself a favour and avoid this place like the plague!!!!
Went above and beyond
After a disappointing experiencing with their tyre division Barbagallo went above and beyond to ensure my total satisfaction. While the problem I experienced was disappointing and frustrating it was not what I would call a major issue. My problem related to unprofessional staff and systems which translated into wasted time and a very poor customer service experience. The details of what happened are far less important than what was done afterwards. After explaining what had happened to the business owner not only was the issue addressed I was p...rovided with 4 new tyres at no charge. My new tyres were fitted today and the staff issue had been well and truly 'fixed'! Many companies would of only handed out an empty apology however, to provide such a tangible and significant 'make good' and to follow through to make sure that what was promised is delivered shows that this is one company that is genuinely serious about customer service. No business is perfect and there are always issues, the most important thing is how far they are prepared to go to keep the customer satisfied. Good on you Barbagallo's.
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