Quality people in Workshop
I’ve been going to Manny P.@Manager Barbagellos for several years now. Rather than get swept up in some of these reviews, I have,on the whole, had a very positive experience. I was surprised to hear Manny “pushed back” on management when I left the other day in relation to my one of my jobs He stuck to his original plan for my car “as he said he would “ and my car is now better for it. With all the commercial “noise”in background, Manny will still have your car first, from my experience. So many long term employees there too, shows w/shop is not losing experienced people as others have. Credit where credit is due. I will continue to be a loyal customer.
Went above and beyond
After a disappointing experiencing with their tyre division Barbagallo went above and beyond to ensure my total satisfaction. While the problem I experienced was disappointing and frustrating it was not what I would call a major issue. My problem related to unprofessional staff and systems which translated into wasted time and a very poor customer service experience. The details of what happened are far less important than what was done afterwards. After explaining what had happened to the business owner not only was the issue addressed I was p...rovided with 4 new tyres at no charge. My new tyres were fitted today and the staff issue had been well and truly 'fixed'! Many companies would of only handed out an empty apology however, to provide such a tangible and significant 'make good' and to follow through to make sure that what was promised is delivered shows that this is one company that is genuinely serious about customer service. No business is perfect and there are always issues, the most important thing is how far they are prepared to go to keep the customer satisfied. Good on you Barbagallo's.
Excellent Sales Service
I live in NSW and purchased a very expensive 2016 Range Rover Sport SDV8 from Ryan Haggerty the sales manager at Barbagello in WA. They had this car at a very reasonable & fair price which is what attracted me to it in the first place. Ryan was very approachable and very fair in his dealing with me and we agreed on a price that we were both happy with. From that point on Ryan organised everything and made me feel at ease purchasing a vehicle sight unseen from the other side of Australia. This is something that I have not done before or probably...not do again. I had the car independently inspected and Ryan fixed everything that I asked for (mostly minor) very promptly. He then organised for the car to be shipped (included in price) to my home address in NSW. I looked up the history of the car on the Landrover OSH (Onlilne Service History) and confirmed that the car was in excellent condition and that it had no reported incidents or warranty work done to it & had a clean bill of health as Ryan stated. Suffice to say that I am very happy with the car when I finally got to inspect & drive it & really impressed with the car as a whole (so far). And an even greater surprise when I received in the mail an extra years Landrover warranty on the car for free from Barbagello that expires in 2021. I know that there are many negative reviews here but in my personal dealings with Barbagello (Ryan) I can only say that it was nothing but a positive experience.
Citroen C4 Clutch replacement - On time, below budget, extra work performed, attention to detail
Having mechanics who know the "breed" of car, have the correct tools, and have done the work heaps of times made this a total no brainer. Especially, when the provided a quote that beat UltraTune, Lube Mobile, KMart Auto, Allpike Motors by more than $400. Honest in there assessment, they provided old parts (and what a mess they were in). Quoted $1500 but price came in well under, plus there was additional work to do, besides the clutch. Always kept me in the loop, and offered loan car (not required). In fact $100 less.
Based on my experienc...e, I will almost certainly go out of my way to have Barbagello Service my Citroen (they are a factory dealer!). Honest service Manager Joe/Lenny! Very helpful. Even more so no appreciate that going to a factory dealer will more than likely save you money. And I don't have a mechanic learning about my car at $100 per hour! Car was also clean and detailed free of charge as well. Like new Honest, Price, Workmanship and attention to detail.. even fixed a few niggles with the car that annoyed me as well
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