Excellent. Both product and service.
We have a Zigler and Brown BBQ and a small part broke under warranty. Customer care and the management of our claim was simply superb. Australia is already great in customer care, but these guys stand out. Buy with confidence, should it go wrong, they'll be there to help you out.
No stock for advertised Fathers Day Special Bait Advertising
I went into the Castle Hill store to purchase an Alfresco 6 burner which was advertised in the Fathers Day Sale catalogue. I was told the were none in stock and it could be a week before they are in store and the only way to guarantee one was to leave a 10% deposit. The only other option is to order online and a pay $95 delivery fee.
I rang the help line and was basically told the same thing.
This has to be a prime example of bait advertising, I will be contacting the ACCC on Monday.
Forester is a terrific heater but...
B.G . claims the paint job cures in about 80 minutes... wrong wrong wrong... luckily, it was outside for the first burn... it`s been inside for six days now with doors and windows open in freezing Tassie. God knows what those chemicals being given off by the paint are doing to sensitive lung tissue. One would think they would sort this issue out before they accept your hard earned. As a radiant heater, it really gets hot and isn't bad value. Be wary when dealing with sales people...I spoke to several of the B.G. team and got very different answers...the only one who was truthful was on the 1300 number in Sydney.
Great friendly service and great deals.
Thanks so much to Barri & the team at the Fountain Gate store. Looked after us so well & got a wonderful deal on a Ziegler and Brown BBQ. Recommend to everyone to visit this friendly store to get your new BBQ.
The manager here is NASTY!!
When you walk into a store with full intentions to spend a few thousand dollars on outdoor furniture, only to walk out before spending a single cent due to the staff’s behaviour; you would assume the manager or people in charge would want to know about it. Well not Gary at BBQs Galore in Mittagong.
I recently attended the shop with my partner after moving house. With a large new entertaining deck to break in, we intended to purchase not only a better stand for our BBQ but a whole outdoor setting.
As we walked in, there were 3 men in staff unifo...
Komfort pellet heater
We bought the "Ziegler & Brown komfort pellet heater" from BBQ galore in Hobart 2 years ago.
Within a year the burn pot's bottom no longer had a bottom as it burned away with normal use of the heater.
We contacted BBQ galore store, but most staff had no idea what I was talking about and the one person whom knew what I meant said that they can't order parts for the pellet heater.
I tried multiple times in store and on the phone with them to get a replacement burn pot, but I received the same response every time.
What company offers a product for...
Message bank full
I ordered a BBQ to be delivered this week. The address was altered after the order was submitted by the BBQG back-end systems (correlating the postcode to an incorrect suburb), and the order was attempted to be delivered at the wrong address.
I called their general enquiries line (1300 139 867), and was promised the issue would be fixed, and would be called back in 30 mins.
2 hours later, with no call-back, I tried the number again and received the "message bank full" automated response.
Narrelle has given me the best customer service I have ever had and that is saying something as I am ,73 years young. I had a problem with a blistering hood on my z &b chilli red, 2 burner BBQ.Not once but twice and her sympathetic and understanding telephone manner is a lesson to be learned by a lot of other companies who get complaints.She has now organised for my third new hood to be delivered and let me know there was a batch problem with the paint on the previous two.Excellent service, Fantastic work NARRELLE
Ordered a 8 piece outdoor setting over the phone during sale. On delivery the wrong table was delivered, we were told that they made a mistake and gave us wrong table, claiming both had same name. Then wanted us to pay another $500 which we declined. Table and chairs were collected with no apology and only to say that the young fellow who did the transaction only works their 1 day a month so doesn't know the products properly. When you check online there is only 1 table with that name so very strange. Have written to head office who phoned twic...e in the middle of the day (whilst you at work) using a land line with no option to return call and even said in message that he wouldn't leave mobile, however he is on the move all the time so won't be able to reach him back. Tried calling him straight back to number he called from and was told he had left the store already. Obviously a good way to avoid having to discuss or take ownership of their mistake. Very bad service and would not recommend to anyone. There are plenty of other places to buy outdoor furniture and alike so BBQ Galore you need to pick up your game or you will lose more customers - you have certainly lost this one!
Unacceptable amount of surface rust.
Beefmaster BBQ has been under patio, out of weather and within 6 months developed surface rust all over the cabinets. Cabinet not rigid so if you've got exposed aggregate flooring surface like mine, the doors will always sit crooked and they're no longer adjustable. Company not helpful after they've taken your money at point of sale. Will go back to a Weber in a few years and not bother with them again.
Best advice from Judy
We recently had a huge problem fitting our new Beefeater built in barbecue.
Unfortunately, we didn't buy it from Barbeques Galore, we should have.
But, we received the best, helpful advice from Judy when I called her explaining how we had bought a barbecue ready for natural gas and we had a gas bayonet already fitted at our house, but the hose that came with the barbecue didn't have a bayonet fitting. The shop we bought it from was absolutely no help and not interested in any after sales help either.
I only discovered Barbeques Galore also sol...
Visited BBQ Galore Castle Hill today to purchase a BBQ and outdoor setting. On entering the store there were 3 staff members and 2 customers other than me. So I wandered around and found the product I was interested in purchasing but I had a couple of questions. 20 minutes later after 2 of the staff members walked past me 3 times not even acknowledging me, not making eye contact, or offering a simple 'Someone will be with you shortly' I decided to leave the store and spend my $2,000 - $3,000 elsewhere. At the exit one of the staff smiled at...me and I simply mouthed the words - you just lost a sale. At that moment one of the staff who had passed me numerous times literally chased after me to see if I needed any help - you have got to be kidding BBQ Galore. I will never ever spend another cent with you - and I am a regular customer who would have easily spent over $15,000 in your stores to date.
Customer Service Barbecue Galore Nunawading Store, Melbourne, Victoria
Bought a barbecue from the Nunawading Store. In store service was good. Paid for delivery and installation at home, specifically specified AM delivery and installation time.
Got a text message from delivery company that delivery time will be between 12.45pm and 3.45pm. Tried to call delivery company that time is not good as I will not be at home. Took lots of time and effort to get this done. Called barbecue galore Nunawading, no help either.
Day of installation no indication from installer. Call Barbecue Galore. Spoke to manager. Said he can’t help until I threaten to report him to head office, he than, said he will contact installer and get back to me.
Customer service is zero.
Damage caused by JETTE Highback Outdoor Dining Chair
JETTE Highback Outdoor Dining Chair (JETCHRL) – DAMAGE TO FLOORING CAUSED BY ANGLED REAR LEGS: After complaining about the damage to my deck timbers caused by the sharp angled rear legs of these chairs not sitting flat on their plastic inserts, I was told by BBQ Galore Customer Care that the damage was our fault. They said we were probably rocking the chairs or our deck was made of inferior wood. Seriously stunned! These JETTE chairs obviously have a design fault and I would suggest all those who have purchased them to check their flooring for damage made by the rear legs and consider the long term effects especially when the plastics inserts start to wear.
Customer Service as it used to be!
I called the BBQ Galore Logan during the week to see how much their 9kg LPG refills were (after being shocked to find the local BCF would not only NOT price match as they advertise but had also put UP their prices a month back!...last time I shop at BCF).
When I got to the store this weekend the young bloke advised me someone had knocked off their LPG kit a day or two before and they couldn't refill it...I was saddened as I had driven down there just to refill the bottle. Rather than have an unhappy customer they improvised with some gear the...y got from Anaconda upstairs (safety gear etc.) and got the bottle refilled for me. For this I say 'Well done Team' :o) We bought our BBQ from this shop years ago and, apart from the sterling service it has given us, I am now, more than ever, a fan of the crew...and they are cheaper than BCF and Bunnings!!!! Update: Went there this week and they no longer price match against Anaconda gas refills :o( Have dropped them from 5 star to 4 as a result.
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