??!
1 photo
Barbeques Galore

Barbeques Galore

2.5 from 114 reviews · View Statistics

Reviews

2.4

19 reviews
5
(5)
4
(2)
3
(0)
2
(0)
1
(12)
  • Product Quality
    3.0 (13)
  • Return Claim MadeYes · No (19)
  • Customer Service
    2.4 (18)
Previous
Next
Zsolt Boczen

Zsolt BoczenSydney, NSW

  • 2 reviews

Excellent. Both product and service.

published

We have a Zigler and Brown BBQ and a small part broke under warranty. Customer care and the management of our claim was simply superb. Australia is already great in customer care, but these guys stand out. Buy with confidence, should it go wrong, they'll be there to help you out.
Wholeheartedly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarringah Mall / Online Customer Care
Dianne

DianneGreater Melbourne (Outer), VIC

  • 2 reviews

Smoker broken from purchase...

published

I purchased Hark smoker July ‘20, that has never worked. Calls to BBQs Geelong met with lukewarm responses, deflection to “head office” and still no action. Not. Happy. At. All!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
Andrew S

Andrew SAU

  • 2 reviews
  • 1 like

No stock for advertised Fathers Day Special Bait Advertising

published

I went into the Castle Hill store to purchase an Alfresco 6 burner which was advertised in the Fathers Day Sale catalogue. I was told the were none in stock and it could be a week before they are in store and the only way to guarantee one was to leave a 10% deposit. The only other option is to order online and a pay $95 delivery fee.

I rang the help line and was basically told the same thing.

This has to be a prime example of bait advertising, I will be contacting the ACCC on Monday.

Customer Service
Return Claim MadeNo
Store LocationCastle Hill, NSW
Appliance Retailers

Find out how Barbeques Galore compares to other Appliance Retailers

Know better, choose better.

Compare all
Nelson

NelsonNorth-West & West coast, TAS

Forester is a terrific heater but...

published

B.G . claims the paint job cures in about 80 minutes... wrong wrong wrong... luckily, it was outside for the first burn... it`s been inside for six days now with doors and windows open in freezing Tassie. God knows what those chemicals being given off by the paint are doing to sensitive lung tissue. One would think they would sort this issue out before they accept your hard earned. As a radiant heater, it really gets hot and isn't bad value. Be wary when dealing with sales people...I spoke to several of the B.G. team and got very different answers...the only one who was truthful was on the 1300 number in Sydney.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLaunceston, Tasmania
elizq

elizqGreater Melbourne (Outer), VIC

Great friendly service and great deals.

published

Thanks so much to Barri & the team at the Fountain Gate store. Looked after us so well & got a wonderful deal on a Ziegler and Brown BBQ. Recommend to everyone to visit this friendly store to get your new BBQ.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria.
Jaime H.

Jaime H.Illawarra, NSW

The manager here is NASTY!!

published
Customer Service
Return Claim MadeNo
Store LocationMittagong NSW
Jack

JackHobart, TAS

  • 2 reviews

Komfort pellet heater

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHobart

Message bank full

published

I ordered a BBQ to be delivered this week. The address was altered after the order was submitted by the BBQG back-end systems (correlating the postcode to an incorrect suburb), and the order was attempted to be delivered at the wrong address.

I called their general enquiries line (1300 139 867), and was promised the issue would be fixed, and would be called back in 30 mins.

2 hours later, with no call-back, I tried the number again and received the "message bank full" automated response.

Wow.

Customer Service
Product Quality
Return Claim MadeNo
david

david

  • 2 reviews

Thanku Narrelle,

published

Narrelle has given me the best customer service I have ever had and that is saying something as I am ,73 years young. I had a problem with a blistering hood on my z &b chilli red, 2 burner BBQ.Not once but twice and her sympathetic and understanding telephone manner is a lesson to be learned by a lot of other companies who get complaints.She has now organised for my third new hood to be delivered and let me know there was a batch problem with the paint on the previous two.Excellent service, Fantastic work NARRELLE

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTraralgon
Appliance Retailers

Find out how Barbeques Galore compares to other Appliance Retailers

Know better, choose better.

Compare all
Jezz

JezzSydney, NSW

  • 13 reviews
  • 18 likes

Very disappointed

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
Shaniqua F.

Shaniqua F.South East Queensland, QLD

Unacceptable amount of surface rust.

published

Beefmaster BBQ has been under patio, out of weather and within 6 months developed surface rust all over the cabinets. Cabinet not rigid so if you've got exposed aggregate flooring surface like mine, the doors will always sit crooked and they're no longer adjustable. Company not helpful after they've taken your money at point of sale. Will go back to a Weber in a few years and not bother with them again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes, Qld
Cozzy

CozzyPerth, WA

  • 14 reviews
  • 6 likes

Best advice from Judy

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBarbeques Galore, Myaree, WA
Sophia M

Sophia MSouth East Queensland, QLD

  • 2 reviews

Perfect bbq and was cheap

published

Got Malibu bbq on special and am SO happy
Great quality and cooks well and partner loves it
Service was really good helped me carry to car
Will be buying from them again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationManly vale

What service?

published
Customer Service
Return Claim MadeNo
Store LocationCastle Hill NSW
Kye

KyeVictoria

Beware of price

published

Make sure you check price, they are advertising the Gibraltar lounge on sale for $2849 with a saving of $544. Same lounge is in their current catalogue for normal price of $2799.

Customer Service
Return Claim MadeNo
Appliance Retailers

Find out how Barbeques Galore compares to other Appliance Retailers

Know better, choose better.

Compare all
Sonny

Sonny

  • 3 reviews

Customer Service Barbecue Galore Nunawading Store, Melbourne, Victoria

published

Bought a barbecue from the Nunawading Store. In store service was good. Paid for delivery and installation at home, specifically specified AM delivery and installation time.
Got a text message from delivery company that delivery time will be between 12.45pm and 3.45pm. Tried to call delivery company that time is not good as I will not be at home. Took lots of time and effort to get this done. Called barbecue galore Nunawading, no help either.
Day of installation no indication from installer. Call Barbecue Galore. Spoke to manager. Said he can’t help until I threaten to report him to head office, he than, said he will contact installer and get back to me.
Customer service is zero.

Return Claim MadeNo
Store LocationBarbecue Galore, Nunawading, Victoria

Appalling service

published

Appalling customer service. More than 5 months after purchasing a product on back order they still have failed to supply it. Zero communication about when it is coming and zero care.

Customer Service
Product Quality
Return Claim MadeNo
Steve Parkinson

Steve ParkinsonIllawarra, NSW

  • 2 reviews

Damage caused by JETTE Highback Outdoor Dining Chair

published

JETTE Highback Outdoor Dining Chair (JETCHRL) – DAMAGE TO FLOORING CAUSED BY ANGLED REAR LEGS: After complaining about the damage to my deck timbers caused by the sharp angled rear legs of these chairs not sitting flat on their plastic inserts, I was told by BBQ Galore Customer Care that the damage was our fault. They said we were probably rocking the chairs or our deck was made of inferior wood. Seriously stunned! These JETTE chairs obviously have a design fault and I would suggest all those who have purchased them to check their flooring for damage made by the rear legs and consider the long term effects especially when the plastics inserts start to wear.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarrawong Barbeques Galore
Greg

GregSouth East Queensland, QLD

  • 30 reviews
  • 61 likes

Customer Service as it used to be!

published
Customer Service
Return Claim MadeNo
Store LocationSpringwood
See all Barbeques Galore reviews

Questions & Answers

Gay

Gayasked

Are cushions available to buy for a Vase Setting??

1 answer
Fired Up
Fired Up

Are you able to ring and ask ?

Tino

Tinoasked

Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.

1 answer
Sparra
Sparra

Connoisseur dies not produce enough heat to sesr steak properly. BBQ Galore not interested in fixing the problem. Currently with NSW Consumer Affairs.

Get an answer from our members and Barbeques Galore representatives

Other Appliance Retailers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.