Appalling Customer Service
I tried to purchase 2 books online using Afterpay and collecting from the local store it wouldn’t allow me to complete purchase saying I must ring the local store (Port Macquarie) or change option to delivery which would have cost $19.95 for postage but alas it still said these items cannot be delivered.
I went into store found the books and went to the counter only to be told by a lady that they don’t take Afterpay over the counter only online. I explained the situation and then she went and got another male employee who immediately stated th...
Customer Service as it used to be!
I called the BBQ Galore Logan during the week to see how much their 9kg LPG refills were (after being shocked to find the local BCF would not only NOT price match as they advertise but had also put UP their prices a month back!...last time I shop at BCF).
When I got to the store this weekend the young bloke advised me someone had knocked off their LPG kit a day or two before and they couldn't refill it...I was saddened as I had driven down there just to refill the bottle. Rather than have an unhappy customer they improvised with some gear the...y got from Anaconda upstairs (safety gear etc.) and got the bottle refilled for me. For this I say 'Well done Team' :o) We bought our BBQ from this shop years ago and, apart from the sterling service it has given us, I am now, more than ever, a fan of the crew...and they are cheaper than BCF and Bunnings!!!! Update: Went there this week and they no longer price match against Anaconda gas refills :o( Have dropped them from 5 star to 4 as a result.
I bought a top of the range BBQ. I was told 48 hrs supply time. I rang 5 days later and was told it wasn't in as yet. When I asked when it would be in I was told IF i find out I'll ring you. I asked if she could find out and once again I was told IF I find out I'll ring you. Maybe when it's time to pay the balance I'll say IF I find my credit card I'll pay.
Outstanding service at Osborne Park
i bought a twin grill ziggy 2 weeks ago and the lady serving me was really good and honest . Ive been really happy with it and today went back to the Osborne Park store to buy another for my mum as they had a 20% off sale. i told the lady what we wanted and that i had missed out on the sale. She said the discounted difference was $100 and i could get $100 worth of merchandise as a gift. Stoked . Ive talked another family member into buying one this Saturday and will be back to Osborne Park to purchase it.
Barbecues Galore - Disgusting Service and Poor Quality Products
I won a gift card from the RMH Lottery and it was for Barbecues Galore.
The closest store for me was in Richmond.
When I arrived I asked about the Arrosto Gas Smoker as I have always been interested to try smoking fish.
The very first thing the man asked in an aggressive manner was "Were you the guy who rang yesterday?".
I said no and was being polite.
I asked about the smoker and in the price range this was the only one they sold.
I had researched about the woods to use and asked him as he sells barbecues and smokers for a living.
Shocking Customer Service
Today I went into the Noarlunga SA Barbeques Galore Store to purchase some refill gas for my BBQ. As I approached the counter there was a male employee behind the counter appearing to be writing things down. The greeting I received was dismal. There was no eye contact at all, just a "Do you need a refill?". I replied with a "yes Please".
It went even further down hill from there. I could only see 1 other person in the shop, and a female employee sweeping near the back of the store. I was told by the male employee that there would be a 5...
Non-Standard fittings, up for another $170 to connect my Beefmaster BBQ
I was told by the staff that the standard gas fittings have changed in the past few years and that my old connection might not fit. Well, they were right in that my old connection might not fit but it's not due to any standards changing.
I visited 2 gas and hardware stores to get a connection kit and both had the 'old' style which I found out is still the standard size and has been around forever.
When I went back to Barbeques Galore, lo and behold, they have just the hose I need that I cannot buy anywhere else, and it's $170. (around 80% mor...
4 BNR Elite with Side burner
Today I walked into Barbecues Galore Auburn store. I was approached by MJ who was extremely knowledgeable, courteous, patient and most helpful well beyond any customer service I have received from any other shop.
Thanks MJ. Appreciate the service you gave me. You made a a very happy customer of your store.
Deceit and shallow promises - I had to "bug them" for 11 months for them to come good on thier prom
Bought a table in November 2017 from Osborne park shop Barbe ques Galore. Table is Ok but was promised a can of "touch up paint". This never happened, Over 80 emails... I don't give up easily... Total crap from this Franchise...and finally they came good and purchased the matching paint from an auto dealer. I tried to down load the email trail on this forum but the content was too large. To be honest the new owner finally delivered on a promise made months 11 months ago when original purchase was made.
In short... don't trust what they s...ay at sales point as once the sale is made the company don't care. I had to win this one as I dislike being lied to. I would not trust this franchise in any way as it is all about getting the product out the door and closing the sale. I have run my own business for over 30 years and never would be deceitful or lie to my customers like this. Make sure everything is delivered before your part with your money. regards
Good Service from BBQ Galore in Bundall
I was researching Komado and went in to ask a few questions about the bbq. An hour later I walked out with a Traeger Pro 34 and 3 bags of pellets. I dont usually buy on impulse but I found the customer service outstanding and to be able to compare and contrast different bbqs really helps. In the end I decided I wanted a smoker without having to babysit the fire and that is why I went witht he Traeger and not the Komado Joe. The only gripe I have is that they never seem to include the pellets in any sales. But that being said everything else was a good experience.
Terrible Service at Cairns Store
Service was terrible, one person outside filling a gas bottle, two customers in shop including myself. The other customer in the shop is talking to a staff member about bbq's. I am waiting at the counter to pay for my goods. The staff member dealing with the customer walks outside to start playing with the gas filling bottles " no actual customers out there getting bottles filled up". I am still waiting. A third staff member walks out from the back and goes to the person looking at bbq's and not the customer waiting to pay for goods. So after s...tanding at a counter for 10mins I walked out the store. 3 staff members, two customers but somehow could not find the time to serve me. Unfortunately I am not sure of any other shops around Cairns that sells good hardwood charcoal so will have to face it again.
This Company couldn't care less about customers
I work in this industry i'm an account executive customers are meant to be the heart of any business without customers there is know company. So making sure they are looked after should in my eyes & always be at front of mind.
I Waited for service for 30 minutes not one person came to see if i needed help. I was there to purses some accessories for my BBQ. This is not acceptable as part of management with a large company and supporting our stores . if BBQ Galore is wanting to move forward this issue needs to be addressed because there are plenty of competitors ready and willing to take your customers.
Don’t go to Nunawading Store
Wish I could give 0 stars! Went to this store to spend up to $2000 on a BBQ. Waited 20 minutes to even be looked at (had to ask if anyone was working there) and staff had no idea about their products. I have plumbed in Gas (natural gas) and after much faffing around they told me I would have to buy all sorts of other conversion kits, different jets etc & would have to get a gas plumber to do all this, they thought - not sure about anything. After waiting around for almost an hour, I couldn’t get an answer if they had the BBQ in stock that I was...interested in. I drove down the road to BBQs-R-Us and was sold a great BBQ already converted, don’t need a gas plumber and I just plug in the hose myself. BBQ Galore just lost a keen customer - I spent $2,300, so their loss.
Questions & Answers
Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.
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