Reviewer Photos & Videos
Damage caused by JETTE Highback Outdoor Dining Chair
JETTE Highback Outdoor Dining Chair (JETCHRL) – DAMAGE TO FLOORING CAUSED BY ANGLED REAR LEGS: After complaining about the damage to my deck timbers caused by the sharp angled rear legs of these chairs not sitting flat on their plastic inserts, I was told by BBQ Galore Customer Care that the damage was our fault. They said we were probably rocking the chairs or our deck was made of inferior wood. Seriously stunned! These JETTE chairs obviously have a design fault and I would suggest all those who have purchased them to check their flooring for damage made by the rear legs and consider the long term effects especially when the plastics inserts start to wear.
Barbecues Galore - Caringbah
I shopped around for a small table top gas BBQ to suit my needs in 4 major stores. Ben at this Barbecues Galore Caringbah store was by far the most knowledgeable and helpful person I came across. He listened to what I wanted and then gave good advice and useful tips comparing brands and pointing out the advantages and disadvantages relevant to my needs. He wasn't pushy or impatient either and carried the BBQ to my car. It was the least stressful appliance purchase I've made in a long time. Thanks Ben!!
2 burner gas cooker WARNING
Bromic 2 burner gas cooker model DC200, used 4 times still looks new except it is pitted all over the top with tiny rust holes where salt water has splashed whilst cooking crabs. It was wiped off but the stainless steel is such POOR quality it may as well be raw metal. The raw metal is visible under the paper thin coating of stainless steel. We went back to Barbeques Galore MIDLAND where we bought it and was told if we wanted decent stainless steel it would cost around $2,500.00. RUBBISH. My large kitchen sink didn't even cost that much and is still perfect no matter how much salt it has seen. Dodgy product and couldn't care less staff attitude. BEWARE !!!
Change of measurement stuffing customer around big time :)
5 burner Turbo bought a few years back. Nor 100% ticked off learning that BBQ Galore changed their measurements which makes it impossible for me to source an upgrade/replacement!
6 or so years ago I bought a high end built in BBQ from them where the entire brick foundation was measured and tailored based on this unit.
Now I learned that they changed their standards making my foundation to small for "modern" BBQs (guess this would last another 3 years before they change again - !!!)
I simply cant tear this foundation down and start from scratch. So now what :(
- Verified customer
The worst shopping experience! Pick-up day found it is oversold!!!
We paid a BBQ grill on 5 Dec at the full price. The sales, [name removed], told us we can not pick it up that day because the warehouse worker was not there at that time. And we can pick up on 9th. We live 25km away from the store. Therefore, after we paid the money, we got the receipt. In the receipt, it is clearly printed, customer will pick up from warehouse on Sunday. Sunday afternoon, when we arrived at the warehouse to pick up our grill, the man told us the grill we paid for were all gone, all sold. Nobody told him to keep one for us. We...were so shocked that this could happen here. The man didn't think it was his fault. Then he called the store, the store offered us some other grill which are completely different from the one we wanted. We had to go back to the store which is another location to refund our money. The reason later the sales told us is, during weekend, the store was busy and they didn't check whether they had more grill and just sold everything. And there was nothing they can say only sorry!!!!!! I can't not believe it. It was 36 degree on Sunday. We drove totally 50km to pick up a grill. And this store, BARBEQUES GALORE sold the grill which is already belonged to us to someone else. and There is nothing they can do!!!!!!!! Busy weekend is not a reason it is an excuse. You guys work careless and just want money from the customers and do not provide any customer service at all. YOU wasted our time, our Sunday. Such an unprofessional store, the staff do not even know you should check the DATABASE first! The worst shopping experience! Hi people here, if you really want to buy something from this store, don't forget - 1. Ask them if their warehouse guy is working at the warehouse
Not happy .. purchased a bbq and asked prior to payment if it would be here before Christmas, I was guaranteed that it would be, I received a call today that the bbq had arrived but the rangehood would not be available until after Christmas but I could come in and pick up the bbq.. no offer of delivering the rangehood, poor service I won’t be cought again
Ziegler & Brown 6 burner BBQ
Great service at BBQ galore Kotara, staff knew their products and were very helpful and a great range to choose from . The side of the business that lets down this store is the delivery and installation person ($230 for this service) as there is no communication from him about delivery until the night before at tea time. Lucky I work from home. After using the BBQ I found that one of the elements wasn’t working properly so the store told me to swap around the elements to check it’s not a element. It wasn’t the element it was the connection. Th...e same person that does the installation is the person is also is the maintenance person. He phoned me at 6.15pm when I was out with friends and I missed his call and he left a message saying he will be at my place in the morning. I quickly sent him a text saying that I have a appointment in the morning and I’ll ring him during business hours. When I rang him in the morning he wasn’t impressed that I couldn’t be there and he said it will only take 5 mins but I told him that I had made this appointment 6 weeks ago. I then had to wait 3 more weeks for him to come after phoning the store and going in and seeing them and them ringing him why I was standing there. When he came to fix it he blamed me for it not working as I had moved the elements over like the store told me to do and he said that’s the reason it’s not working, then he asked me had I touch the screws which I hadn’t. The young man working with him had to step in and explain to him that I didn’t do anything wrong. He is very unprofessional with his attitude, chewing gum, communication and blaming me for the BBQ not working properly and I felt he thought he was doing me a favour not a service that I paid for. We paid $2,600 for this BBQ on sale. If BBQ galore could fix this problem this would be better for the store and then this would be a fantastic service from start to finish. Now that the all elements are working properly it’s a great BBQ especially the grill as you get amazing charred grill flavours
Terrible Delivery Service
We ordered an outdoor couch to be delivered the following weekend. After the delivery not arriving and waiting at home all day on a Saturday we were told there was an error and it would have to be delivered the next weekend. We weren’t offered a refund for the delivery service we paid for of any compensation for a mistake on their end. The delivery then came the following Saturday. Communication from the delivery men was terrible and their ability to use the trolley efficiently ridiculous and the amount of time they spent delivering the couch made me feel uncomfortable with them in my house.
Would not recommend.
Appalling Customer Service
I tried to purchase 2 books online using Afterpay and collecting from the local store it wouldn’t allow me to complete purchase saying I must ring the local store (Port Macquarie) or change option to delivery which would have cost $19.95 for postage but alas it still said these items cannot be delivered.
I went into store found the books and went to the counter only to be told by a lady that they don’t take Afterpay over the counter only online. I explained the situation and then she went and got another male employee who immediately stated th...
Customer Service as it used to be!
I called the BBQ Galore Logan during the week to see how much their 9kg LPG refills were (after being shocked to find the local BCF would not only NOT price match as they advertise but had also put UP their prices a month back!...last time I shop at BCF).
When I got to the store this weekend the young bloke advised me someone had knocked off their LPG kit a day or two before and they couldn't refill it...I was saddened as I had driven down there just to refill the bottle. Rather than have an unhappy customer they improvised with some gear the...y got from Anaconda upstairs (safety gear etc.) and got the bottle refilled for me. For this I say 'Well done Team' :o) We bought our BBQ from this shop years ago and, apart from the sterling service it has given us, I am now, more than ever, a fan of the crew...and they are cheaper than BCF and Bunnings!!!! Update: Went there this week and they no longer price match against Anaconda gas refills :o( Have dropped them from 5 star to 4 as a result.
I bought a top of the range BBQ. I was told 48 hrs supply time. I rang 5 days later and was told it wasn't in as yet. When I asked when it would be in I was told IF i find out I'll ring you. I asked if she could find out and once again I was told IF I find out I'll ring you. Maybe when it's time to pay the balance I'll say IF I find my credit card I'll pay.
Outstanding service at Osborne Park
i bought a twin grill ziggy 2 weeks ago and the lady serving me was really good and honest . Ive been really happy with it and today went back to the Osborne Park store to buy another for my mum as they had a 20% off sale. i told the lady what we wanted and that i had missed out on the sale. She said the discounted difference was $100 and i could get $100 worth of merchandise as a gift. Stoked . Ive talked another family member into buying one this Saturday and will be back to Osborne Park to purchase it.
Barbecues Galore - Disgusting Service and Poor Quality Products
I won a gift card from the RMH Lottery and it was for Barbecues Galore.
The closest store for me was in Richmond.
When I arrived I asked about the Arrosto Gas Smoker as I have always been interested to try smoking fish.
The very first thing the man asked in an aggressive manner was "Were you the guy who rang yesterday?".
I said no and was being polite.
I asked about the smoker and in the price range this was the only one they sold.
I had researched about the woods to use and asked him as he sells barbecues and smokers for a living.
Shocking Customer Service
Today I went into the Noarlunga SA Barbeques Galore Store to purchase some refill gas for my BBQ. As I approached the counter there was a male employee behind the counter appearing to be writing things down. The greeting I received was dismal. There was no eye contact at all, just a "Do you need a refill?". I replied with a "yes Please".
It went even further down hill from there. I could only see 1 other person in the shop, and a female employee sweeping near the back of the store. I was told by the male employee that there would be a 5...
Non-Standard fittings, up for another $170 to connect my Beefmaster BBQ
I was told by the staff that the standard gas fittings have changed in the past few years and that my old connection might not fit. Well, they were right in that my old connection might not fit but it's not due to any standards changing.
I visited 2 gas and hardware stores to get a connection kit and both had the 'old' style which I found out is still the standard size and has been around forever.
When I went back to Barbeques Galore, lo and behold, they have just the hose I need that I cannot buy anywhere else, and it's $170. (around 80% mor...
4 BNR Elite with Side burner
Today I walked into Barbecues Galore Auburn store. I was approached by MJ who was extremely knowledgeable, courteous, patient and most helpful well beyond any customer service I have received from any other shop.
Thanks MJ. Appreciate the service you gave me. You made a a very happy customer of your store.
Deceit and shallow promises - I had to "bug them" for 11 months for them to come good on thier prom
Bought a table in November 2017 from Osborne park shop Barbe ques Galore. Table is Ok but was promised a can of "touch up paint". This never happened, Over 80 emails... I don't give up easily... Total crap from this Franchise...and finally they came good and purchased the matching paint from an auto dealer. I tried to down load the email trail on this forum but the content was too large. To be honest the new owner finally delivered on a promise made months 11 months ago when original purchase was made.
In short... don't trust what they s...ay at sales point as once the sale is made the company don't care. I had to win this one as I dislike being lied to. I would not trust this franchise in any way as it is all about getting the product out the door and closing the sale. I have run my own business for over 30 years and never would be deceitful or lie to my customers like this. Make sure everything is delivered before your part with your money. regards
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