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Barbeques Galore

Barbeques Galore (page 2 of 5)

2.6 from 98 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
31
4 star
4
3 star
6
2 star
5
1 star
52

Appalling Customer Service

published

Greg

GregSouth East Queensland, QLD

  • 30 reviews
  • 51 likes

Customer Service as it used to be!

published
Customer Service
Return Claim MadeNo
Store LocationSpringwood

Purchase Experience

published

I bought a top of the range BBQ. I was told 48 hrs supply time. I rang 5 days later and was told it wasn't in as yet. When I asked when it would be in I was told IF i find out I'll ring you. I asked if she could find out and once again I was told IF I find out I'll ring you. Maybe when it's time to pay the balance I'll say IF I find my credit card I'll pay.

Outstanding service at Osborne Park

published

i bought a twin grill ziggy 2 weeks ago and the lady serving me was really good and honest . Ive been really happy with it and today went back to the Osborne Park store to buy another for my mum as they had a 20% off sale. i told the lady what we wanted and that i had missed out on the sale. She said the discounted difference was $100 and i could get $100 worth of merchandise as a gift. Stoked . Ive talked another family member into buying one this Saturday and will be back to Osborne Park to purchase it.


Lefty

LeftyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 4 likes

Barbecues Galore - Disgusting Service and Poor Quality Products

published

marts2004

marts2004SA, 5169

  • 29 reviews
  • 8 likes

Shocking Customer Service

published

Scott

ScottMelbourne

  • 2 reviews

Non-Standard fittings, up for another $170 to connect my Beefmaster BBQ

published

Shirani

Shiranistrathfield

  • 2 reviews

4 BNR Elite with Side burner

published

Today I walked into Barbecues Galore Auburn store. I was approached by MJ who was extremely knowledgeable, courteous, patient and most helpful well beyond any customer service I have received from any other shop.
Thanks MJ. Appreciate the service you gave me. You made a a very happy customer of your store.

Deceit and shallow promises - I had to "bug them" for 11 months for them to come good on thier prom

published
Tony

Tony

  • 4 reviews
  • Verified customer

Billabong offset smoker

published

The smoker is really great, wish I had bought a bigger one for parties, use it all the time for cooking day to day and the staff in the shop were really enthusiastic and helpful

Review collected in partnership with Barbeques Galore


Nic

Nic

  • 4 reviews

Excellent customer service

published

We bought a ziggy. Salesman was excellent and knew what he was talking about. We love our Ziggy, it's so versatile and easy to use and clean


Sammy J

Sammy J

  • 2 reviews

Great product & Customer Service

published

We had a fantastic experience buying our new BBQ, the Salesman was eager, knowledgeable, not pushy & listened to our needs! We love our new BBQ - Thanks to BBQ's Galore in Narre Warren, especially to Keegan!


Shopaholic36

Shopaholic36The Land Down Under

  • 9 reviews

Good Service from BBQ Galore in Bundall

published

I was researching Komado and went in to ask a few questions about the bbq. An hour later I walked out with a Traeger Pro 34 and 3 bags of pellets. I dont usually buy on impulse but I found the customer service outstanding and to be able to compare and contrast different bbqs really helps. In the end I decided I wanted a smoker without having to babysit the fire and that is why I went witht he Traeger and not the Komado Joe. The only gripe I have is that they never seem to include the pellets in any sales. But that being said everything else was a good experience.


Terrible Service at Cairns Store

published
mike

mikeliverpool

This Company couldn't care less about customers

published

I work in this industry i'm an account executive customers are meant to be the heart of any business without customers there is know company. So making sure they are looked after should in my eyes & always be at front of mind.
I Waited for service for 30 minutes not one person came to see if i needed help. I was there to purses some accessories for my BBQ. This is not acceptable as part of management with a large company and supporting our stores . if BBQ Galore is wanting to move forward this issue needs to be addressed because there are plenty of competitors ready and willing to take your customers.

Don

DonSummerland Point

Happy customer

published

Good service by staff that know their product. Reasonably priced stock and a good range. I would recommend the Lake Haven store to anyone.


great service

published

We had exceptional service from Brad at the HomeBase Jindalee store last weekend. Friendly, competent, knowledgeable and happy to go the extra mile in looking up records. This is the sort of stuff that brings customers back.


Boke

BokeGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Don’t go to Nunawading Store

published

Flash

Flash

  • 2 reviews
  • 1 like

Great Service

published

Bought a Ziegler and Brown BBQ and had trouble assembling it, took it back to the Morley Store and they put it together for me. Thank you so much Stuart for your help, would definitely recommend this store.


rayc101

rayc101

  • 23 reviews
  • 32 likes

Pretty poor service

published

On 25 June 2018, I ordered and paid for an item. After a week it still has not arrived at my local store, and they have no idea where it is or when it is expected to arrive.
Calls to enquiries go unanswered...just a recorded message to leave a message.


Page 2 of 5

Questions & Answers

Gay

Gayasked

Are cushions available to buy for a Vase Setting??

No answers

Tino

Tinoasked

Does anyone have any experience with the connoisseur 4 burner bbq from Bbq Galore? Any advice? I cant find much information online on it.

1 answer
Sparra
Sparra

Connoisseur dies not produce enough heat to sesr steak properly. BBQ Galore not interested in fixing the problem. Currently with NSW Consumer Affairs.


Get an answer from our members and Barbeques Galore representatives

Details

CategoryAppliance Retailers and Physical Shops

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