Great Customer Service!
Bared Footwear have the best customer service I have ever experienced. I brought my first pair - they allowed me to have an additional pair of a different size for no cost, unfortunately they didn't come at the same time. I thought they fit me great, but after a few wears they are far too big - so my advice is to size down! Devastated to have to send back the correct fitting pair. But hopefully I can sell the ones that are too big for me on the forums! Cannot recommend these guys enough, just wish I had of know to size down. These are the comfiest shoes ever, I truly feel like they are "good" for your feet.
Amazing customer service!
Decided to be a first time customer after hearing great reviews from the wife. Went with a pair of dress shoes but the sizing wasn't quite right when I received them. Sent an email to request an exchange and they sent out another pair to me within a day without even needing me to return the original pair first. All communication was prompt, professional and friendly. Their reputation definitely holds up - this is customer service at its finest. Keep it up!
Great customer service, very fast! Even better shoes
Seriously comfortable shoes. Style is also great too. The only shoe you can buy that’s great looking that you can walk around all day on.
The customer service is really amazing, Australia post stuffed to my delivery these guys made it right. Even put in a hand written card.
The BEST customer service
I've been a customer with Bared over the last few years and have now grown my collection to include a range of sandals, flats, and heels for work and going out. The quality of the product has always been great - really well made and above all, comfy (even the heels)! My only gripe is that because the leather and structure of the shoes can sometimes be a little stiff (this was particularly the case with my Cockatoos and Galahs), they can take a bit of time to wear in. That said, any time I ran into any issues, customer service have always gone above and beyond.
Stylish and good for my feet
Tried Bared off the promise of podiatrist designed footwear. I have worn birkenstocks for years and was a bit sceptical, but the Loon sandals I bought are as comfy as my birkenstocks but elegant and feminine. And I can walk in them all day. Very very hapoy.
Amazing customer service
Beautiful shoes and the best customer service I have received in a long time. Due to Covid, all queries on purchases have been completed online and you can feel the smile in all their responses. Thank you Bared team, you are AMAZING!!
Beautiful and practical!
I had never heard of Bared before, but they were sponsors or something at a conference I attended this year. Unfortunately it was an online conference due to COVID, but I heard the Bared description on the conference podcast and just knew I had to check them out. I am a medical student who spends long hours everyday standing on my feet. I also love fashion so I hate when the only comfortable shoes I can find are frankly ugly.
I have bought 2 pairs so far and am absolutely obsessed with how cute they are and that my knees and heels don't ache a...
Just what I was looking for and good customer service
I was looking for comfortable high heels for work (first time I had to wear heels on a daily basis and I was concerned about being in pain). The low heels that I bought were just what I needed, I can wear them all day without a problem. I have since bought a second pair. I recently lost a strap to my original pair of shoes and they sent me out another free of charge. Arrived very quickly too. This will be where I go for work shoes in the future.
Amazing quality, amazing customer service, awesome company to deal with!
I have purchased two pairs of shoes over the last week. Not only did they arrive super quickly, but when I found I had ordered the wrong size they helped me with the fitting by way of video call and also arranged for more to be sent out immediately. The team were exceptionally easy to deal with, they are super responsive and the shoes are excellent quality and very comfortable.
Awesome experience and would give them more stars if I could!
My boots split from the sole so Bared replaced them only for it to happen to the second pair!
Purchased a pair of men’s brown suede boots from Bared and within two weeks the suede had lifted off the sole! Had them replaced but the exact same problem occurred a second time! I didn’t bother getting a third pair as Bared seemed unconcerned and my complaint was treated as an inconvenience for them!
Plenty of better quality brands at that price point!
I’m living in these sneakers!
I don’t like wearing runners unless I’m playing sport but I love to be comfortable. The black leather Hornbill sneakers are perfect for this. They look smart, but casual, and are so comfortable. I’m living in them. Highly recommend!
Finally a shoe to suit the shape of my feet
I’ve had problems with bunions for over 20 years and always found it difficult buying shoes that did not hurt. Bared shoes are so comfortable and the interchanging soles are so convenient, they really make a difference. I will definitely be buying more shoes
Great shoes, when I accidentally ordered the wrong size (100% my fault) the service was amazing, sending the correct size out at no cost to me. Would buy again! Customer service was pleasant and efficient, no unnecessary hoops to jump through.
THEY ARE NOT WHAT THEY SAY
I gave Bared the opportunity to respond to my concerns but they ignored me so here it is. My wife and I have bought (i counted the boxes) 20 pairs. Recently i took one of my pairs to a cobbler to re soul the pair of Aluminium black shoes where the whole upper separated from the outer sole and to my surprise i was told they definitely DO NOT use a Blake Stitch, in fact the stitch is fake. Not impressed with fake stitches and fake advertising. I will not buy pair 21.
Excellent depending on leather type
I have purchased a number of pairs of Bared Shoes. My favourite pair are the Brolga in black suede leather. Just be careful if you chose the patent leather. I purchased the same shoes (Brolga) in the plum patent in July. I tried to wear them again the other day. They are excruciating as the leather does not give at all.
Nice shoes, but not unique and Bared customer service is terrible when faced with legitimate concerns
Tried to purchase during a sale, and the site allowed me to put in my credit card details 3 times without completing the sale. While blaming a third party vendor who took my credit card details and whom Bared eventually admitted had taken multiple payments from some customers, Bared customer service repeatedly passed on false, misleading and eventually insulting information in some pretty childish attempts to deal with legitimate concerns about the way they run themselves. Bared repeatedly referred to itself as a 'small business,' but it is a...fairly significant success story and I really can't see why they can't afford to get their website up to scratch. Regardless, it eventually emerged Bared does not hold an item in the purchaser's cart long enough to complete the purchase, so they are literally setting themselves up for problems like I experienced, especially during a sale. When I said that I didn't trust the site or the way Bared handles money, some passive aggressive manager actually told me they WERE going to offer me a complimentary pair of shoes (but not anymore)! Honestly, it was the most childish thing any company has suggested ever in the history of marketing, or at least one would hope. I had never asked them for anything, btw, they never had offered me anything, and frankly it was insulting to be told that my concerns about doing business with Bared online had somehow caused them to withdraw an offer they had never even made. One of these days, Bared may fix their site and the shoes are good quality. I agree there's always something a bit odd about the way they fit, but I liked them. I suspect the footbeds are not really a completely unique design, since other vendors now offer something almost identical. Nevertheless, my feet have gone up a 1/2 size and I was actually considering replacing my favourite pairs, but I won't do business with Bared anymore over their childish management issues, and I really don't trust their website which I must use because I live interstate. My hope is that Bared realises they're not making money by losing long-term customers, so I suppose I have motive for the very low rating. I do feel insulted. To others, though: Bared did double down on the idea that it's somehow 'too expensive' to hold items in a cart long enough to enter your card details, so if you're still advised that the items aren't being held in the cart, be advised the site will also give you no warning the shoes you're purchasing are not actually available for purchase, it will take your card details, and Bared management will probably act like children rather than give you enough information to check with their third party money handler, or even the details that show up on the bank statement. That info took a whopping 11 emails to obtain, and Bared took every step imaginable to avoid forwarding it.
Amazing customer service online
Amazing and fast customer service online. Had purchased a pair of shoes under a year ago and noticed a tear, emailed the team and they sent me a new pair. I’ve referred so many family and friends to this brand.
Shoes are nice but not nice enough to excuse poor customer service
I’ve ordered with Bared 3 times over the past few years. Every time the shoes were lovely to look at and comfy but cut into my ankles so badly I bled. Still I persevered and ended up wearing them infrequently.
I decided to give them another shot and purchase shoes during a sale. I set my alarm and asked my boss to have a specific lunch break to be able to get in quick and buy before they were all sold. So right at midday when the sale started I got online and tried to buy some shoes. I tried over and over to purchase but the purchase gateway ...wasn’t working. I was very anxious, refreshing my bank account so many times to check I hadn’t been overcharged. Upon investigating on Instagram I saw heaps of other people had the same issue and I knew that YET AGAIN Bared had not prepared themselves for a sales event. This happens so frequently with Bared. They need better IT support or something or some kind of improvement plan because they just don’t seem to learn!!!!!! I wasted my time trying to buy shoes from them and when I vocalised my opinion in polite terms on Instagram I was messaged a series of bullying messages from their customers accusing me of saying things I never even said. Needless to say, never shopping with them again and I wouldn’t recommend anyone to shop with them unless you want hit and miss customer service and insecure purchasing systems. It’s all too much.
Excellent customer service and shoes
I have 3 pairs of Bared shoes, they are exactly as you hope - very comfortable and look great. The best part is the exceptional customer service. The team respond quickly and are quick to resolve any queries.
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