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Barefoot Telecom NBN
4.5 from 406 reviews · View Statistics

Reviews

  • Value for Money
    4.5 (130)
  • Transparency
    4.5 (119)
  • Customer Service
    4.6 (127)
  • Adequate Speeds Yes (105) · No (12)
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Jason B

Jason BPakenham

  • 4 reviews
  • 14 likes

5 years on - still amazing

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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B Jay

B Jay

  • 3 reviews
  • 2 likes

Customer service has dropped.

published

This is my second review of Barefoot Telecom, my first review was glowing, now not so much.

After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make sure that they avoid Barefoot.

For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Lea

Lea

  • 2 reviews
  • 1 like

Best Yet

published

I strongly recommend this company. This is my 4 provider and by far the best. Price is great, connection is great, customer service is great and very quick response to internet problems. So very happy barefoot. I tell everyone who is looking for a new provider to go with barefoot/mate. Believe me there are some bad ones out there and sadly they do try to rip you off.

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Mike E

Mike EPerth, WA

  • 3 reviews

Barefoot Telecom Review

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I have been with barefoot since 2015 and yes there are issues along the way but they always go above and beyond to get things right.
Aussie call centre is a always a big plus

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Disappointing customer service

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Ken

KenSydney, NSW

  • 4 reviews
  • 3 likes

Rubbish Speeds - They either wont or cant fix it - I wish I could give Zero Stars

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Rebecca J.Barefoot Telecom
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Adam R.

Adam R.North-West & West coast, TAS

Hey guys and girls, if your after a fare dinkum aussie ISP look no further than barefoot internet.. 100% Aussie

published

Fast great friendly customer support and 100% Aussie owned....
Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Wagner S.

Wagner S.Greater Melbourne (Metropolitan), VIC

Exemplary service

published

The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support.

Very personalised assistance, timely, friendly.

Efficient and effective solutions.

Thank you team!

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Daniel

DanielSouth East Queensland, QLD

  • 3 reviews

Great speeds and the best service you could ask!

published

Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!!

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Jay M.

Jay M.Perth, WA

  • 2 reviews

Great speeds and customer service

published

I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend.

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Sarah C.

Sarah C.Hunter Region, NSW

Barefoot are great!

published

Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere)

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Rebecca J.Barefoot Telecom
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Oldie

OldieMelbourne

  • 6 reviews
  • 3 likes

No technical support

published

Right after switching from ADSL to NBN I noticed download issues. I could not download software updates.
Technical support had only one answer: "The trace route you have sent through shows no issue with the network."
>> But I cannot download!
"There is nothing wrong with our service"..

If all is working fine, you will find Barefoot a low cost service.
But with ZERO technical capabilities, don't expect them to solve any issue.

I happily used Barefoot ADSL since Jan/2017 and switched to Barefoot NBN by Jul/2020.

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Barefoot Telecom
Rebecca J.Barefoot Telecom
Oldie
Oldie
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Kanye

KanyeBelconnen 2615, ACT

  • 49 reviews
  • 40 likes

Perfect

published

Signed up week ago NBN FTTP and 2 mobile plans nbn switched over in the afternoon with top
Speeds, no drop out and speed always staying around 90mbps paying $70
For nbn with 2 mobile SIM cards it’s great everything in one bill. Customer service was excellent. Porting SIM cards only took less than 2hrs impressed.

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Rebecca J.Barefoot Telecom
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Jessica Hulm

Jessica HulmSydney, NSW

Fast Internet! Great Customer Service from people in australia not overseas!

published

Fast Internet! 90+ Download 30+ Upload! had one outage that was my nbn box and they arranged nbn to come out and fix in a very timely manner and also communicated with me out of hours which was great!

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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David S.

David S.Greater Melbourne (Inner), VIC

Good responsible reliable and sustainable product and services

published

Barefoot are providing me good reliable and sustainable internet to my needs for the best market price. I have good experience with them and stay with them. Checking it now on speedtest.net the results are the following: Dounload: 22.75 Mbps Upload: 4.06 Mbps Ping: 9 ms.

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Excellent

published

Great service. Great speed. Customer service to help set up my BYO modem was excellent.
Speed in Surfers Paradise has been constant. No lag at all.
Would definitely recommend it to anyone

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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razandy

razandy

  • 3 reviews
  • 2 likes

Great Service Provider

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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AndraP

AndraPMetropolitan Adelaide, SA

  • 9 reviews

A great company and great service

published

Everything went smoothly, connecting was a breeze and there has not been an issue with speed or dropouts. The price for the service with my mobile as well was unbeatable.

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Barefoot Telecom
Rebecca J.Barefoot Telecom
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Alan D.

Alan D.Greater Melbourne (Metropolitan), VIC

Excellent Reliable Service - No frills - but no worries

published

On either 50/20 or 100/40 for the last 18 months, and have had 1 disconnetion in that time requiring a router (BYOD) reboot. Excellent Service.

I've never called the HelpDesk as I'm an IT guy, but if you just want reliable NBN (At least around my area), you cant go past this.

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Rebecca J.Barefoot Telecom
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Lee T.

Lee T.Launceston, TAS

  • 2 reviews

So long IINET. You will not be missed.

published

I have been with IINET since it started in Perth. Big is definitely not better as customer service and competitiveness are no longer a priority. Dealing with overseas call centres is also not ideal. Barefoot are local and so far, professional and offer high speed NBN. Of course, price is also a huge advantage as I am saving $24 a month. I hope that my relationship with Barefoot continues to be positive.

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Barefoot Telecom
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Barefoot Telecom NBN

Details

Compare all 5 Barefoot Telecom
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$69.00$89.00
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Discontinuation dateNov 2020Nov 2020Nov 2020
Replaced byMATEMATEMATEMATE
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