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Barefoot Telecom NBN 25 (Mid)

Barefoot Telecom NBN 25 (Mid)

3.7 from 6 reviews

Reviews

(2)
(2)
(1)
(0)
(1)
  • Value for Money
    4.2 (6)
  • Transparency
    4.2 (6)
  • Customer Service
    4.0 (6)
  • Adequate Speeds Yes (100%) · No (0%)


Zane P.

Zane P.Metropolitan Adelaide, SA

  • Verified customer

Best value package out there

published

Have been with barefoot for about 2 years and have not had a single issue. Moved house in that time and they made that easy for me too. Very happy with the product and service.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom


  • Verified customer

Wonderful Service

published

Only switched to NBN today. There were lots of issues with a modem (my one I’d had from a previous company). Tim and Mike from Barefoot spent SUCH a long time on the phone with me, it wasn’t an easy fix! They were patient and knowledgeable. I haven’t got any feedback about the internet but customer service is fantastic. Well done guys!!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
  • Verified customer

Thank you Barefoot

published

Barefoot's service is excellent - really did their best trying to get my NBN connection at my new address connected, keeping me well informed of progress. Unfortunately they are at the mercy of NBN who are not quite as efficient. Eventually got the NBN 25 Mid connected after about a week. The speed is great during the day but drops substantially during the evening for general internet use - streaming speed remains constant though.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Ravinder B.

Ravinder B.Perth, WA

  • 2 reviews
  • 2 likes
  • Verified customer

Had bad experience with service and team. Misguided

published

Paying $69 Didn’t get Any thing close to this service. Speed is terrible. So disappointed and annoying. Customer paying for money for services not excuse. Don’t trust Barefoot’s internet.
Keep blaming on NBN team.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Ravinder B.
Ravinder B.
Barefoot Telecom
Rebecca J.Barefoot Telecom

Cecilia

CeciliaGreater Melbourne (Inner), VIC

  • Verified customer

Really great customer service

published

Barefoot were great.
We had a bit of a rocky start with the first month being disconnected twice, customer service team were wonderful and ready to help. From then, no issues.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Andrew

AndrewGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like
  • Verified customer

Usually great, but not this time.

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

See all Barefoot Telecom reviews

Questions & Answers

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