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Barefoot Telecom NBN 25 (Mid)

Barefoot Telecom NBN 25 (Mid)

4.2 from 10 reviews

Reviews

4.2

10 reviews
5
(6)
4
(2)
3
(1)
2
(0)
1
(1)
  • Value for Money
    4.5 (10)
  • Transparency
    4.5 (10)
  • Customer Service
    4.4 (10)
  • Adequate Speeds Yes (100%) · No (0%)
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Amazing customer service

published

To start with, it took only a few hours from the time i called to create an account to the time that i got an email saying my nbn was ready.
So we got this account today and my partner and i was trying to set it up, but we were having issues with it. So we called Barefoot and we spoke to Tony for a while which was taking us through lots of different steps in order to understand what was wrong. To sum it up, he solved our problem and we just wanted to thank him for such a good customer service experience. My partner was impressed with it as he had an account with iinet previously and were always unhappy with their service. Congratulations on this excellent service and keep up with it. Our special “thank you” to Tony!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2020
Adequate Speeds Yes
Contract TypeMonth-to-month
See all answers
Dan

DanRichmond-Tweed, NSW

  • 2 reviews

Barefoot Telecom - Outstanding service

published

My connection is always reliable. Only once speed slowed down (probably NBN problem) but after an email, 15 minutes and and a modem and NBN box reboot the speed was back to normal.
Barefoot's customer service is excellent: friendly, prompt and efficient.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

From ADSL to NBN excellent service!

published

I've been with Barefoot since 2018 and the customer service has always been brilliant.
They connected me to the NBN on the same day last week, before I'd moved in!
The lovely Tim helped me setup my inherited modem in my new apartment.
I was really struggling with it, but he knew all the tricks and saved the day! Very happy.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMay 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
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Jane Perth WA

Jane Perth WAPerth, WA

Exemplary customer service!!

published

Exemplary customer service & great internet service. Big thanks to Tony who patiently walked me through my reconnection at my new house. For two years I have been a Mate customer & will not be leaving any time soon!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Zane P.

Zane P.Metropolitan Adelaide, SA

Best value package out there

published

Have been with barefoot for about 2 years and have not had a single issue. Moved house in that time and they made that easy for me too. Very happy with the product and service.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Wonderful Service

published

Only switched to NBN today. There were lots of issues with a modem (my one I’d had from a previous company). Tim and Mike from Barefoot spent SUCH a long time on the phone with me, it wasn’t an easy fix! They were patient and knowledgeable. I haven’t got any feedback about the internet but customer service is fantastic. Well done guys!!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Thank you Barefoot

published

Barefoot's service is excellent - really did their best trying to get my NBN connection at my new address connected, keeping me well informed of progress. Unfortunately they are at the mercy of NBN who are not quite as efficient. Eventually got the NBN 25 Mid connected after about a week. The speed is great during the day but drops substantially during the evening for general internet use - streaming speed remains constant though.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Ravinder B.

Ravinder B.Perth, WA

  • 2 reviews
  • 2 likes

Had bad experience with service and team. Misguided

published

Paying $69 Didn’t get Any thing close to this service. Speed is terrible. So disappointed and annoying. Customer paying for money for services not excuse. Don’t trust Barefoot’s internet.
Keep blaming on NBN team.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Ravinder B.
Ravinder B.
Barefoot Telecom
Rebecca J.Barefoot Telecom
Cecilia

CeciliaGreater Melbourne (Inner), VIC

Really great customer service

published

Barefoot were great.
We had a bit of a rocky start with the first month being disconnected twice, customer service team were wonderful and ready to help. From then, no issues.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Internet Service Providers

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Andrew

AndrewGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Usually great, but not this time.

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
See all Barefoot Telecom reviews

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