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Barefoot Telecom

Barefoot Telecom Questions & Answers

ADSL and NBN
4.4 from 399 reviews

26 questions from our users

Henny Smith

Henny Smithasked

Barefoot Telecom

What type of Modem do you guys sell for NBN 100?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.


Rachel

Rachelasked

Barefoot Telecom

Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill

3 answers
Happy Chap
Happy Chap

Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Ravinder B.
Ravinder B.

Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot


Jack

Jackasked

Barefoot Telecom

My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?

Thanks,

Jack

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Jack,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to support@barefoottelecom.com.au so we can check and advise?


kumar

kumarasked

Barefoot Telecom

Is Barefoot and Mate telecom same company ?

3 answers

Yes they are.

Mark Brozzie
Mark Brozzie

Yes. Barefoot will be shown as Mate Communicate in your bank statement.

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi kumar,

Barefoot Telecom and MATE Communicate are the same company operating separate retail brands.


Kyle

Kyleasked

Barefoot Telecom

Hey I was just wondering for adsl what are the network speeds to choose from in megabits per second (mbps)?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Kyle,

The maximum theoretical speed on an ADSL servce is up to 20Mbps.

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to support@barefoottelecom.com.au so we can check and advise?


DHo

DHoasked

Barefoot Telecom

Just Joint Barefoot, nbn and phone bundle, and activated yesterday. The internet bit works. however can get the phone side working. Using the same Netcomm modem as Barefoot provided. Do I need to activating the phone side or need to do some configure on the modem?
Darcy

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Darcy,

Thanks for contacting us, please call our team on 1300 017 622 and press 2 to speak to our support team. They will be able to help.


Candle

Candleasked

Barefoot Telecom

What is your outgoing mail server? Have searched everywhere, but not a whisper of it anywhere (not on your website; not sent in an email to us; not a question asked and answered on a forum that I could find). Thank you.

1 answer
Bradley G.
Bradley G.

I don’t have a outgoing Mail Server via Barefoot sorry. Neither do I currently have a Website - I cancelled my Account thru Barefoot several Months back.


Tee K

Tee Kasked

Barefoot Telecom

Hi Guy's looking to set up internet comnection. Just abit unsure if there is an upfront connection fee if BYO modem?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Tee K,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to support@barefoottelecom.com.au so we can check and advise?


Karin

Karinasked

Barefoot Telecom

Does Barefoot supply their own modem?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Karin, you can buy our modem for $149.00 its a Netcomm NF8ACV AC1600 or you can use your own device as long as its compatible.


Chrisl

Chrislasked

Barefoot Telecom

What are the sip settings for voip with barefoot, all router voip settings?

2 answers
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Chris,

Please email support@barefoottelecom.com.au so we can advise.

Rizni
Rizni

Hi Chris,
I only signed up for the Internet.
Regards,
Rizni


ChulJoong K

ChulJoong Kasked

Barefoot Telecom

Does Barefoot provide a public IP address?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi ChulJoong K,

We provide a public, static IP with our services.


Shane

Shaneasked

Barefoot Telecom

I still have about 12 months to run out on an adsl+2 contract with my current isp if I was to switch over to this company would I have to run out my existing contravct to go from asdl+2 to nbn?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Shane,

If you are under contract you would most likely have to wait until this expires to avoid disconnection fees, however please email your full address to support@barefoottelecom.com.au so we can check and advise.


da11a5

da11a5asked

Barefoot Telecom

Dooes Barefoot direct debit only? Or are there other payment methods?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi da11a5,

The only payment method we offer is direct debit via a credit or debit card (VISA/Mastercard or AMEX).

We do not offer payment methods through bank accounts or BPay unfortunately.

Regards,

The Barefoot team


0b1

0b1asked

Barefoot Telecom

Hi there,
do you provide a mail service ?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi 0b1,

We do not provide email services.


hydraflexx

hydraflexxasked

Barefoot Telecom

Hi,
I have recently discovered the unreliability of the FTTN NBN. I have 5 days with no internet. Shoddy NBN techs. So I am curious if you offer a 4G backup like Telstra?
Thanks,
hydraflexx

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

HI hydraflexx,

Unfortunately we do not offer a 4G backup solution at this point.


Private

Privateasked

Barefoot Telecom

Hi,

What is a "fixed wireless connection" - how is it better? what does it do specifically that there is an extra charge for this

thanks
Ashleigh

3 answers
Justaguy
Justaguy

A fixed wireless connection is when the internet is transmitted wirelessly to your premises, similar to your mobile phone, but more stable. From what I can gather, fixed wireless is better than an ADSL 2 connection, but not as good as an NBN fibre connection. I'm assuming you're referring to fixed wireless being more expensive than ADSL?

Chiragb95
Chiragb95

Fixed wireless is similar to 4g on your cellphone but has a guaranteed minimum speed that will be delivered to you unlike your cell phone which varies on the amount of traffic on the network. It's more expensive because cables can guarantee a certain speed however wireless connections usually fluctuate.

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Private, nbn™ Fixed Wireless technology is a type of nbn technology. A fixed wireless connection is typically used in circumstances where the distance between premises can be many kilometres. In this circumstance data travels from a transmission tower located as much as 14kms from a premises to a rooftop antenna that will be fitted by an approved nbn™ Installer.

Fixed wireless connections also require an nbn™ network device to be installed at the point where the cable from the roof antenna enters your home.


Woo-Hwa Han

Woo-Hwa Hanasked

Barefoot Telecom

Hi there,
We are thinking to switch from Telstra to you for NBN service. Our modem is TG799vac. Is this one usable for your service?
Thanks,
Woo-Hwa

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Woo-Hwa, thanks for contacting us. We suggest calling our support team as depending on the service NBN or ADSL the modem might not be compatible, also the modem could be locked to the Telstra network.


Milo

Miloasked

Barefoot Telecom

Hello, looking at connecting in a new property in Drummoyne NSW. Was wondering what the upload and download speeds are for your $49 unlimited ADSL2 is?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Milo,

Thank you for your enquiry.

In order for us to see what you can get and advise speeds, we will need to do a service qualification check on your address.

Could you please email our support team your full address including any unit/street numbers to support@barefoottelecom.com.au

Regards

The Barefoot Team


VAnni

VAnniasked

Barefoot Telecom

Hi, I want too switch my I primus account to Barefoot.
I am at The Ponds, NSW 2769.
Do you provide service here and do you have enough band width to support an uninterrupted service.

If yes, how long does it take to connect?

Sam

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Sam,

Thank you for your enquiry.

In order for us to see what you can get, we will need to do a service qualification check on your address.

Could you please email our support team your full address including any unit/street numbers to support@barefoottelecom.com.au

Regards

The Barefoot Team


Vivian

Vivianasked

Barefoot Telecom

Aren't Barefoot and Mate Communicate the same company?

3 answers
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Vivian, Barefoot Telecom and MATE Communicate are the same company with two brands. This very similar to TPG and iinet, Telstra and Belong.

todd
todd

Hi Vivian,I've been shocked to see high end products & services I've got are'nt as good as they have said or should be for the high Cost of them,I thought you have to pay more if you want quality & I'm happy to do that,but the truth is I've seen many big name company's are shamefully ripping us off with cheaply made expensive products that don't do as good as they say it will or doesn't last very long,we are all ripped of hard & it's very wrong,from>"phillips-$500 shaver's,>dyson-$1000-animal pro vaccum cleaners,>"DJI-$2,200-phantom 4 drone,>"apple-$1,350-iPhone 6 plus & 7 plus>& many more that I've had big issues with,I found BAREFOOT are doing a very good job at what they do & to me that is priceless to me,>PLUS AUSTRALIAN BASED COMPANY-not made in China,we must bring back jobs for aussie's,make our people rich not China,

Leah S
Leah S

I didn't know they were the same until I read the post from Barefoot. I am with Barefoot & have found their customer service to be excellent & have had no problem with the service. My son is on Mate, which was recommended to him by one of his geeky mates & has had the same high quality service.


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