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Barefoot Telecom

Barefoot Telecom (page 3 of 24)

NBN, ADSL
4.4 from 470 reviews

Reviews

4.4

470 reviews
5
(351)
4
(55)
3
(9)
2
(16)
1
(39)
  • Value for Money
    4.4 (123)
  • Transparency
    4.4 (106)
  • Customer Service
    4.5 (122)
  • Adequate Speeds Yes (83%) · No (17%)
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mitch

mitchGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Absolutely absurd customer "service" despite them failing to provide broadband for over 3 weeks without contact

published

My god. Barefoot telecom is woeful. Be very careful considering to use them. They do not care about their customers AT ALL. If it wasn't my connection not working, it was spam marketing from them or outages.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Dissappointed

DissappointedPerth

  • 3 reviews
  • NBN
  • Verified customer

Wireless NBN ? Not so good

published
1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Robert  Iasky

Robert IaskyPerth, WA

  • 3 reviews

Great NBN & mobile service

published

I a NBN12 & NBN Plan (50, I think?) in 2 different houses and have not had significant dropouts. The service has been excellent and support is also good, especially because I get to speak to Australians. The mobile reception is also really good. The only minor issue is that I look forward when international roaming is available.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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Dropouts happen, but speeds are good

published

Semi-reliable, dropouts happen every time there's a strong downpour of rain. Latency is 300ms+ during peak periods ~3months ago (lately okay). Currently using mobile data and not nbn to type this.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Gianna S.

Gianna S.South East Queensland, QLD

Excellent customers service by Australian call centre!

published

Barefoot have been THE BEST internet I have ever had! No drop outs & I have never gone over my usage. When I recently moved it was simple, quick & the call centre is easy to get through too and they are Australians! Big tick from me!

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Faysal S.

Faysal S.Greater Melbourne (Inner), VIC

Excellent delivery & after service - Best ISP I've ever used

published

Been with Barefoot for 2 years. Experience from A to Z has been stellar. Tim from customer service was super helpful and friendly resolving possible NBN side issue. Highly recommended.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Ellen B.

Ellen B.Hunter Region, NSW

  • 4 reviews

Good connection and service.

published

These guys provide good internet and customer service. There were occasional drop outs and slow downs in speeds, but this didn’t usually last long. On the odd occasion there was an issue the company would sent a text informing about it.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Customer service is incredible

published

Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Dane E.

Dane E.Perth, WA

Genuinely good customer service and efficient fast connection.

published

Have a great connection within 5 business days of contact beginning prior to move in. Very good phone manner and clear explanations for troubleshooting issues. Handled service from NBN Co on my behalf as quickly as possible.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
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Manu

ManuGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • ADSL
  • Verified customer

Extremely poor service

published

Extremely poor service. Only had them for 1.5 months and went through constant agony even after cancelation.

The speed I got was between 1 and 1.5 Mbps at all times and the blame was always placed on the distance from the exchange. If I was too far then the services should have been denied.

Made me pay the connection fee and the entire months charge even when account was canceled in less than 10 days into the new month.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Yas

Yas

  • 6 reviews

Good luck connecting to technical support

published

My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.

5 comments
Barefoot Telecom
Rebecca J.Barefoot Telecom
Yas
Yas
Barefoot Telecom
Rebecca J.Barefoot Telecom
Swapnil Abhyankar

Swapnil AbhyankarGreater Melbourne (Metropolitan), VIC

No Dramas Customer Support

published

Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Glen

GlenSouth East Queensland, QLD

Value worth coming back for

published

I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Eugene Kuznetsov

Eugene KuznetsovMetropolitan Adelaide, SA

Very good connection.

published

Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Luke C.

Luke C.South East Queensland, QLD

Excellent value and service

published

Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

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A very rare experience

published

Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Trevor

TrevorCentral Highlands and Goldfields, VIC

Smooth Delivery

published

My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Joon

JoonQueensland

Technical support team is friendly and kind

published

I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Exceptional service and follow through

published

As a complete tech idiot, Barefoot took me step by step through modem setup that I bought off gumtree - patient, funny and two hours later I was set up and no problems ever !!

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom
Debs

DebsPerth, WA

  • 2 reviews

Excellent service and communication

published

There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!

1 comment
Barefoot Telecom
Rebecca J.Barefoot Telecom

Review collected in partnership with Barefoot Telecom

Page 3 of 24
See all Barefoot Telecom reviews

Questions & Answers

Henny Smith

Henny Smithasked

Barefoot Telecom

What type of Modem do you guys sell for NBN 100?

1 answer
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Henny,

We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.

Rachel

Rachelasked

Barefoot Telecom

Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill

3 answers
Happy Chap
Happy Chap

Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:

Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Rachel,

Before we order your service we would process the modem fee ($149) upfront.

We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.

Your first month would be $69.00 in this case.

Regards,

The Barefoot team

Ravinder B.
Ravinder B.

Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot

Jack

Jackasked

Barefoot Telecom

My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?

Thanks,

Jack

2 answers
Barefoot Telecom
Rebecca J.Barefoot Telecom

Hi Jack,

In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.

Could you please send your full address including any unit/street numbers, state and postcode to support@barefoottelecom.com.au so we can check and advise?

Jacqui Steadman
Jacqui Steadman

156/368 oxley dr.runaway bay queensland 4216

Get an answer from our members and Barefoot Telecom representatives

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