Barefoot is a reliable service that has good communication skills, however, existing members/loyal customers aren't able to change their plans easily, and are not rewarded with the same value as what new sign-ups are, which is disappointing. It would be lovely if we were acknowledged for our commitment to the company.
Good when it works
It has problems with speed at 10 pm to 11 every night. After that it goes back to normal. Same in the mornings. From 9 am to 10 pm. There seems to be a dead period.
The price is good but the quality not really.
The price is good, but the quality not really. Speed is way lower than what they offered. We experienced weak speed during weekends.
Pedro Jr Mandia
At peak hours the speed are so slow if there are three or more users.
Price is competitive and service is good.
Not user friendly for multiple accounts management!
1. Customer service is great, you don't have to wait when you call their CS. Their CS is the best in Australia
2. They use Telstra's phone lines in Sydney, it took 3 whole days to just wait for the technicians at home and more than 1 month to get the internet actually connected for 2 of the apartments and 2 weeks for the other 2.
While Exetel got my places connected within 10 days and able to send Optus' technicians to my places the next day after I called their CS. Exetel uses Optus's phone lines in Sydney.
3. Another downside is that I connected a couple of my places with Barefoot, and they separate my 4 addresses into 4 different accounts. When I wanted to check my bills, I have to log in 4 times for them while other utility companies actually let me manage all addresses in one account.
I decided to use other telecoms after I found these issues. Other than this, I'm happy with their customer services.
Barefoot should consider switching to Optus instead of Telstra in Sydney area.
A little disappointed :-(
A little disappointing! Firstly they could not order my NBN service, as it came up with "mismatch" now I am not sure if that is NBN co or Barefoot! A little digging on my part and I was able to offer them all the details to speed things along, or who knows how long it would have taken!
Bought a preset modem for a "plug and play" experience, and the internet did not work over wifi or lan. Support had been pretty good in keeping in touch with progress, until I got my text message saying I was up and running! I phoned support at 1pm, I emailed them at 3pm as I seem to get a quicker response, as I STILL had not heard from anyone. I finally got a phone call at 4pm!!! The guy I spoke to was very helpful and got our internet up and running.....however our voip is not working......and it has been 24 hours now and still no solution! Their "live chat" is far from it, what a joke!! When I phone my original home number, it rings....but who knows where, not at home! I phone from my home line and I have a continuous beep in my ear as it rings my mobile....except it is showing up with my home number, not the voip! I finally got my voip number as I have been given no details whatsoever, but found my voip number on my invoice (Thanks for that!!!) and I tried ringing it from my mobile and it obviously is not active as it just disconnects the call!!! Great Service.......up until NBN was connected!
OK for a while, now very slow.
It was going well for a while, then just recently speeds dropped to an unacceptable level.
I wonder if Barefoot did something in the background because it's now showing that my ISP is DODO when I do a speediest, and I don't think it was before.
NBN to premises