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Bargains Online

Bargains Online

3.2 from 77 reviews

Reviews

3.2

77 reviews
5
(40)
4
(1)
3
(3)
2
(0)
1
(33)
  • Product Quality
    2.1 (21)
  • Return Claim MadeYes (11) · No (10)
  • Shipping
    2.6 (10)
  • Warranty Claim MadeYes (9) · No (10)
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Angela

AngelaAdelaide

  • 3 reviews

Bed frame with storage ...lost then resent

published

In fairness we waited a long time for the bed frame. Ordered in early January then a different colour arrived in March .. the courier was hacked so we lost that First bed ordered and they were fair to contact us to keep us informed which I also thought was decent of them.
The bed is now up and working so much better than the mattress being on the floor for nearly 3 months. Again I know I could rant and rave bad review but it was a national courier problem initially.
At least we got it eventually.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Steve

SteveSydney, NSW

  • 2 reviews

Terrible Product

published

Bought Treadmill through Kogan.
Problem with motor, not rotating. All we got was Chinese trouble shoot videos. Made contact again and were told the maintenance team would sort it. Days later, we had to call again then to be emailed told to package it the way we got it and return it so they could look at it.
Seriously, re package an 80kg treadmill in the original box with straps??
Will be asking for a full refund and will never look at another cheap item on their store.

Product Quality
Shipping
Return Claim MadeYes

Not worth your money & time!

published

I purchased a dog pen from Bargains online - biggest waste of money!
I set this up just after Christmas & it had barely kept my dogs in - they made holes on the mesh & with one massive down pour of rain, the cage buckled & snapped all the poles which now makes it unusable!
I contacted Bargains online & the warranty is not covered by 'natural disaster'.
This was not a natural disaster - this was one day of rain & it wouldn't hold up.

DO NOT waste your money & time! The goods are not good quality & you will be left out of pocket & very mad like I am!

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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Sue

SueSydney, NSW

Never buy from bargains online!!!!

published

I bought a mattress online I was told that the latest I would have the mattress would be on Thursday, I call on Thursday and they tell me the item has been dispatched today and I would be receiving it in 2-7 days. Not very helpful workers I was put on hold for 20 minutes and then got hung up on.I really regret buying it from bargains online. Now I have a fully furnished house without a mattress. Extremely disappointed it was my first purchase from this store definitely will be my last. They don’t keep their promises. Before you purchase think twice!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Horrible: do not purchase with them.

published

Do not shop with them. The products are crap. I bought a dog run from them that's meant to be steel and it is completely terrible, a small 7kg dog is able to bend and break the structure. When it rains the roof caves in. For the money you spend it is absolutely horrible. Customer service team is unhelpful and blame you, saying you put it together wrong, when it was put together properly. Then try to sell you parts to replace at 'cost price' only for you to keep paying more to fortify something that is completely rubbish and will continue to break. Do not purchase.

Product Quality
Wil

WilSydney, NSW

  • 20 reviews
  • Verified customer

STAY AWAY from Bargains Online- Selling very poor quality - Bosnite 3pc H/C Luggage thru CATCH - Zipper Stitches RIPPED!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

stay away don't buy

published

bought treadmill and spin bike returned treadmill next day was faulty tried spin bike its faulty yet they won't refund even though I was told 12mths warranty horrible customer service worst warranty policy wouldn't recommend to anyone

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Michelle Major

Michelle MajorHunter Region, NSW

  • 2 reviews

Bought a self propelled lawn mower

published

Bought a self propelled lawn mower online. Self propelled stopped working. Took 2 months of emails for them to do anything. I live 2 and a half hours away from the shop and they won't post lawn mower back to me. I have to go and get it. Will never buy anything from them again. Went to ACCC about them.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Bek

BekSouthwest, VIC

  • 2 reviews

Stay away

published

Was told Id have my order within 3 days, past 3 days, havent got tracking number, wont reply to Facebook messages, emails bounce back. Replied very quick to emails before I purchased from them! Ill be taking this further. I have all emails to prove my claim

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Linz

LinzPerth, WA

  • 5 reviews

warranty issue and bad service

published

Purchased online
Product is faulty , covered under warranty for 12 months, despite this the company is refusing to replace item. Very rude on the phone and email if you can even get through. Not worth the headache. Bad quality products and terrible service.
Want me to pay for a shipping for return on a faulty item.
I requested for refund or a new item and they pay for shipping for return of Faulty item...
they refuse to honour their warranty. Buyer Beware
Never again.

Product Quality
Return Claim MadeYes
Margaret

MargaretCentral West, NSW

Vespa bike

published

The Vespa bike I bought arrived in a couple of days in perfect condition I am very happy with the service and the fact that they ring you back and you can talk to them nothing is a problem. Would highly recommend them.

Return Claim MadeNo
Warranty Claim MadeNo
Treadmill

TreadmillSydney, NSW

Treadmill

published

Purchased treadmill still under warranty. Tripping my house power. Called the company advised I have arrange courier for the unit to go back to them to check if manufacturing fault. In the end had to pay for courier service arranged by them. Driver won't pick up because it's too heavy I hv to repack or assist the driver. The company is dodgy and unethical. Be very careful before u purchase from this site

Product Quality
Warranty Claim MadeYes
Paul

PaulRichmond-Tweed, NSW

  • 8 reviews

Black Eagle 10inch 25cc chainsaw

published

Bought this saw last year
Their website stated that 'this is one of the best chainsaws in the market' hence I bought it
Works well when it goes! 14 months later the primer bulb leaking, so I replaced it, it was cheap and easy to do. Now there is a bad fuel leak around the carby when primed. To get to it you need to pull apart half of the saw, so its easy to throw it in the bin and look for something new. Complete waste of money.
I have contacted the seller and of course they are not interested and wont help with spare parts.
Product like that should surely last longer than that.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Kat M

Kat MSydney, NSW

  • 9 reviews
  • Verified customer

Within a month we'd had to order two new parts for the bunk beds

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

ARTISS NEST OF TABLES

published

Excellent service, arrived early, very fast delivery. So happy with my item, exactly what I as expected. Best website I've ever dealt with. Thank you. My rating is No. 1

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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very happy customer

published

the product was as described on your web site, price was as quoted and NO hidden costs, delivery was on time, i have used this product and it came up to my standards, could not be happier.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Carolyn C.

Carolyn C.Murrumbidgee Region, NSW

  • 3 reviews
  • Verified customer

Queen sized cool gel memory foam mattress topper bamboo fabric cover with bonus pillows

published

From the first night I slept on this mattress topper I noticed such a relief from pain that I normally woke with. I have been amazed continually at how effective it continues to be. I am so pleased I made the decision to purchase this topper as it has definitely lifted the tension from my joints and muscles as I sleep and it does absorb the effect of my partner’s movements. I did look around at other sites but I chose Bargains Online because their great product has an 8 year warranty and 2 bonus pillows, you can phone them to ask questions and they are a really good company to deal with.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Abeer A.

Abeer A.Greater Melbourne (Outer), VIC

  • 2 reviews

The worst company to deal with... False and misleading Advertising

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Mike D.

Mike D.Sydney, NSW

  • 2 reviews
  • 1 like

Terrible Customer Service

published

Purchased exercise bike after specifically requesting information regarding suitability to height. Once confirmed it would be suitable for someone up to 190cm, I went ahead and made the purchase. When received I found this to be completely incorrect. Suitability closer to max 170cm. Bargains Online have refused refund stating I have changed my mind. Under this policy, they want to charge 30% of the cost to return. I have even asked for them to offer an alternative to resolve and this has not been forthcoming. What should have been a simple refund is now with Fair Trading. Definitely one online retailer to avoid!! Zero stars!!

Product Quality
Return Claim MadeYes
Brett

Brett

  • 2 reviews

Poor After Sale Service

published

We bought a dog pen 5X5X2.4m from Bargains Online for over 500.00. We expected it to be of good quality and to last. We had a little bit of rain (nothing major) 4 months after purchase and it collapsed. We have asked for a refund it doesn't match what it is advertised as. They have refused to give us a refund.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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