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Barrier Reef Pools WA
4.1 from 29 reviews

Reviews

4.6

17 reviews
5
(15)
4
(0)
3
(0)
2
(1)
1
(1)
  • Value for Money
    4.5 (17)
  • Cleaning & Maintenance
    4.5 (16)
  • Product Quality
    4.4 (17)
  • Return Claim MadeYes (1) · No (16)
  • Warranty Claim MadeYes · No (17)
  • Purchase Type
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The Scotts

The ScottsPerth, WA

Great experience

published

We had a great experience with Barrier Reef Pools WA. From start to finish the whole process was easy, professional and everything meet our specifications. The staff were friendly and efficient and the team on site were friendly, finished their work on time and correctly. we had no hassles with the whole process. We found the company, staff and crew very accommodating. I would definitely recommend Barrier Reef Pools.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Excellent Service

published

Tony from Mandurah Barrier Reef was very helpful right through the process, as was the Perth Head Office. We had a lot of work to do before and round the pool installation process, and they accommodated us every step of the way, even though it meant long delays in the process for them. Installation went very smoothly. The pool met our needs perfectly, even better than expected, and was much easier to maintain than we thought. They were constantly available to answer questions and talk us through the equipment afterwards, and even change a hose of the wrong length. They wouldn't let us return the wrong one till the new one arrived just in case we had to use it.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Lee.

Lee.Perth, WA

Perfect service from start to finish.

published

Dealing with David from O’Connor was an absolute pleasure. Installation was brilliant. Aside from a specific valve that I wanted that couldn’t be properly installed due to never having done one, it has been brilliant. They’re the premium pool builder in Perth with the best range, best finishes and best service. You’ll never be disappointed with a Barrier Reef Pool.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
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Tim H.

Tim H.Perth, WA

Great service from start to finish...and beyond

published

David from Barrier Reef Pool (O'Connor) was fantastic from start to finish, taking the planning and regulations out of our hands for the entire process. Even after hand over, Barrier Reef has continued to help me with questions about my system and maintenance. I would recommend Barrier Reef to anyone thinking about installing a pool.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Sach

SachPerth, WA

A beautiful pool and a great experience

published

Our pool was the best investment in our new house. The kids are in it constantly and it really helps burn off some energy in the afternoon. The system requires little maintenance which i have easily learnt to do this being our first pool.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Great customer service

published

Great customer service and advice to help us choose the right pool for our property and needs. This was our first pool and the whole process was stress-free. The pool looks fantastic and we love the additional spa jets and water feature.
We came across Barrier Reef Pools WA at the Perth Pool and Spa expo and despite the stall being extremely busy, the staff at BRP were very helpful and took the time to answer our questions. It was a no brainer to go with BRP and we have no regrets.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Kylee U.

Kylee U.Perth, WA

Absolutely love our pool

published

We use our pool a few times a week. I just love seeing the kids having fun in there. The heater makes a lot of difference to extending our usage for the seasons. I got the sand filter and its so easy to maintain, simple to use. Thanks Barrier Reef Pools, you have been fantastic to work with.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

The reviewer stated that an incentive was offered for this review

A fabulous pool

published

We use our pool pretty much every day, and our neighbours also.
Maintaining it has been very easy so far with the filter system and occasional removal of a few leaves, it’s been no trouble.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Teddy

TeddyPerth, WA

It was a great experience working with Barrier Reef Pools Perth

published

We were very happy with the whole process from buying to the installation of our pool.
The size we choose and was recommended was pretty much spot on for our needs.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Mark

Mark Perth, WA

Gel coat issues also!

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
5 comments
Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA
Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA

Hi mark we have not heard anything back from you and would appreciate if u could make contact with us. We would like to assist you but need your information

Mark
Mark

Hi Brad, you have my information and we have already had many discussions concerning my pool for which you, unfortunately offered no resolution.

Mark T

Mark TPerth, WA

Relieved

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA

Hi Mark thanks very much for taking the time to post this review,
we wish you and your family all the best with your new barrier reef pool.

Lived up to its reputation

published

Great experience and very happy with the install. No hidden costs and made the whole process easy. Would highly recommend as we've had issues with other pool builders in the past. Their experience and attention to detail was clear throughout the whole process.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

Terrible customer service

published

WOW TERRIBLE EXPERIENCE from many communication issues, Stuctural flaws, custom service being the worst. We were happy with some of the contractors but felt disappointed in others. when contacting barrier reef with all our concerns and to let them know we had a leak, We felt We were the ones to initiate all communication frustratingly then received tardy, reluctant and rude service leaving us feeling physical, emotionally, mentally and financially ripped off. Still waiting for the finished product and still waiting for someone to contact us to see if we are happy witch we are NOT.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool and Spa
Bel

BelPerth, WA

Excellent product and service

published

We are so happy with our new barrier reef pool, we have been recommended by a few friends and can’t fault the service or product. A big thanks to our installer mark and the office team.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Sarah

SarahPerth, WA

Pool looks great and no surprises

published

We've just had our pool installed and it's looking amazing! They said fixed cost and I was waiting for a surprise bill at the end but didn't happen. Really impressed with how honest they were upfront about the extra costs for the crane and machinery as it wasn't an easy job. Can't believe we've finally got it done but so happy we have. We'd definitely recommend these guys

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Pool & Spa Shops

Find out how Barrier Reef Pools WA compares to other Pool & Spa Shops

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Phoebe

PhoebePerth, WA

EXCELLENT JOB

published

Barrier Reef Installed our Pool a few weeks ago it was done in a very professional way and in good time. My pool looks like it is in a resort . I could not be happier Thank you

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Cheryl C

Cheryl CPerth, WA

Seamless experience

published

Had our pool installed a few weeks before Xmas last year and we couldn’t be happier with our experience. We had a few other quotes from competitors that did come in cheaper but I believe this is because Barrier Reef were so up front about any additional costs associated with the install as we needed rock hammering and had limited access to our block. Barrier Reef were able to overcome these obstacles and the end result is fantastic. Would definitely recommend!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA

Hi Cheryl,
Thanks very much for your review. We pride our self customer service and satisfaction and we are glade to hear you are happy with your new barrier reef pool.

See all Barrier Reef Pools WA reviews

Questions & Answers

Sally H

Sally Hasked

Hi are any of the pools with Gel Coat problems in Perth? Like another person here we have taken our cover off our barrier reef pool. To find the patchy fading on the pool. And more developing. We are so sad and devastated. So worried it can’t be fixed and won’t be managed by the company

11 answers
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Hi Sally, you will need to contact BRP Perth as they manufacture in WA. They will be the best to talk with about your pool shell issue.
Thanks in advance

Kim H
Kim H

Hi Sally - yes we have the same problem in perth, and know of another BRP pool with the same problem. both are chlorine free pools so chlorine bleaching is not the problem. pool still works well but looks terrible. white buildup or degrading of the gelcoat is hard to know. have not found a chemical to remove it. was told it might be calcium silicate (calcium carbonate would come off with acid) BRP suggested a fix costing nearly $300 but did nothing.
Kim

Stephen R.
Stephen R.

We have the same problem, pool 18 months old, serviced monthly by the pool professional with test results recorded. Owner of BRP says he’s not going to do anything about and the warranty won’t cover it due to unfavourable test results. Just a cop out. The whole point of having regular testing is that if anything is slightly out, then it can be addressed. I questioned if the setup that they sold us was inadequate, this might at least explain the unfavourable results. I was told it was fine. Something clearly has gone wrong, and he’s looking for any reason not to honour his obligations. He’s basically told me that warranties aren’t worth anything. Surely they have insurance to cover things like this. It seems their warranty, peace of mind speech on the website is just a marketing tool with no actual substance behind it. Very sad that we now have to go down the lawyer route. Shame, I thought this company had some integrity.

Andrew

Andrewasked

Has anyone had any dealings with barrier in Joondalup, WA? On the fence with a couple of companies, but reading all these reviews I’m starting to move Barrier down the list.

4 answers
Macca
Macca

Yes, we used barrier reef pools in Joondalup and I still wish we hadn’t. Such poor service, poor workmanship and our two year old pool is very faded. Go somewhere else!

Ali M
Ali M

Hi Macca, we had the same thing and Steve had the nerve to accuse us of not looking after our pool. Our pool is grey instead of sparkling blue. Have heard its a problem with the gel coat. Perhaps we should all band together and take some action?

Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA

Hi Steven, in the last three years our Barrier Reef Pools WA Manufacturing facility alone has produced over 2,000 swimming pools. How many bad reviews have you seen ? Barrier Reef Pools offer any customer to have there pool sample tested in an independent lab, you must take responsibility if the test passes and pay for the cost of the core sample test which is approx. $2,500. Please let me know if you would like us to organise this ? we are also happy for you to organise this your self. Our display pools in Mandurah were not maintained by our last managers who are no longer there but our display pools at O'Connor were so I ask you to go there and let me know what you think. Thanks Brad

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