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Barrier Reef Pools WA
4.1 from 29 reviews

Reviews

3.7

3 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(1)
  • Value for Money
    5.0 (2)
  • Cleaning & Maintenance
    4.0 (2)
  • Product Quality
    5.0 (2)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (3) · No
  • Purchase Type
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cjwatts78

cjwatts78Perth, WA

  • 5 reviews

Well planned, great install and fantastic pool

published

We installed a pool through Barrier Reef Pools and it was a great experience. BR Pools were easy to deal with and gave great advice on what would work for the area we had planned. Contractors arrived on time and did a fantastic job. After service from BR Pools also great with minor adjustments and parts/warranties all looked after for us.

Has been a great addition to our household with the kids in it every day in summer.

Would happily recommend Barrier Reef to others

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool

The reviewer stated that an incentive was offered for this review

An excellent experience

published

Barrier Reef Pools Perth are simply the best pool company out there. Dave the salesman was the only salesman that we spoke to during our extensive search who was actually honest and genuine. Despite the price being very reasonable, it was not the biggest win. It was the overall experience that was simply perfect in every way. Professional tradies who came on time and kept their promise and most importantly, knew what they were doing. Avril in the office was so supportive, it felt like she was installing the pool In her own backyard! Highly recommended without doubt.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Rob

RobPerth, WA

Gel coat issues.

published

Gel coat issues in 3 year old pool. About to start the warranty process and will document the progress and process from start to finish. I won’t settle for water quality excuses and will set up an avenue for a larger class action if required as there seems to be so many others with the same issue. Interestingly my BRP supplier no longer uses the same gel coat supplier. Look out for a FB forum I will start soon for effected customers to pool our resources and the facts in issue with our gel coat failings.

Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
1 comment
Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA
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Questions & Answers

Sally H

Sally Hasked

Hi are any of the pools with Gel Coat problems in Perth? Like another person here we have taken our cover off our barrier reef pool. To find the patchy fading on the pool. And more developing. We are so sad and devastated. So worried it can’t be fixed and won’t be managed by the company

11 answers
Barrier Reef Pools
Barrier Reef P.Barrier Reef Pools

Hi Sally, you will need to contact BRP Perth as they manufacture in WA. They will be the best to talk with about your pool shell issue.
Thanks in advance

Kim H
Kim H

Hi Sally - yes we have the same problem in perth, and know of another BRP pool with the same problem. both are chlorine free pools so chlorine bleaching is not the problem. pool still works well but looks terrible. white buildup or degrading of the gelcoat is hard to know. have not found a chemical to remove it. was told it might be calcium silicate (calcium carbonate would come off with acid) BRP suggested a fix costing nearly $300 but did nothing.
Kim

Stephen R.
Stephen R.

We have the same problem, pool 18 months old, serviced monthly by the pool professional with test results recorded. Owner of BRP says he’s not going to do anything about and the warranty won’t cover it due to unfavourable test results. Just a cop out. The whole point of having regular testing is that if anything is slightly out, then it can be addressed. I questioned if the setup that they sold us was inadequate, this might at least explain the unfavourable results. I was told it was fine. Something clearly has gone wrong, and he’s looking for any reason not to honour his obligations. He’s basically told me that warranties aren’t worth anything. Surely they have insurance to cover things like this. It seems their warranty, peace of mind speech on the website is just a marketing tool with no actual substance behind it. Very sad that we now have to go down the lawyer route. Shame, I thought this company had some integrity.

Andrew

Andrewasked

Has anyone had any dealings with barrier in Joondalup, WA? On the fence with a couple of companies, but reading all these reviews I’m starting to move Barrier down the list.

4 answers
Macca
Macca

Yes, we used barrier reef pools in Joondalup and I still wish we hadn’t. Such poor service, poor workmanship and our two year old pool is very faded. Go somewhere else!

Ali M
Ali M

Hi Macca, we had the same thing and Steve had the nerve to accuse us of not looking after our pool. Our pool is grey instead of sparkling blue. Have heard its a problem with the gel coat. Perhaps we should all band together and take some action?

Barrier Reef Pools WA
Brad H.Barrier Reef Pools WA

Hi Steven, in the last three years our Barrier Reef Pools WA Manufacturing facility alone has produced over 2,000 swimming pools. How many bad reviews have you seen ? Barrier Reef Pools offer any customer to have there pool sample tested in an independent lab, you must take responsibility if the test passes and pay for the cost of the core sample test which is approx. $2,500. Please let me know if you would like us to organise this ? we are also happy for you to organise this your self. Our display pools in Mandurah were not maintained by our last managers who are no longer there but our display pools at O'Connor were so I ask you to go there and let me know what you think. Thanks Brad

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