Terrible customer service
WOW TERRIBLE EXPERIENCE from many communication issues, Stuctural flaws, custom service being the worst. We were happy with some of the contractors but felt disappointed in others. when contacting barrier reef with all our concerns and to let them know we had a leak, We felt We were the ones to initiate all communication frustratingly then received tardy, reluctant and rude service leaving us feeling physical, emotionally, mentally and financially ripped off. Still waiting for the finished product and still waiting for someone to contact us to see if we are happy witch we are NOT.
Questions & Answers
Hi are any of the pools with Gel Coat problems in Perth? Like another person here we have taken our cover off our barrier reef pool. To find the patchy fading on the pool. And more developing. We are so sad and devastated. So worried it can’t be fixed and won’t be managed by the company
Barrier Reef P.Barrier Reef Pools
Hi Sally, you will need to contact BRP Perth as they manufacture in WA. They will be the best to talk with about your pool shell issue.
Thanks in advance
Hi Sally - yes we have the same problem in perth, and know of another BRP pool with the same problem. both are chlorine free pools so chlorine bleaching is not the problem. pool still works well but looks terrible. white buildup or degrading of the gelcoat is hard to know. have not found a chemical to remove it. was told it might be calcium silicate (calcium carbonate would come off with acid) BRP suggested a fix costing nearly $300 but did nothing.
We have the same problem, pool 18 months old, serviced monthly by the pool professional with test results recorded. Owner of BRP says he’s not going to do anything about and the warranty won’t cover it due to unfavourable test results. Just a cop out. The whole point of having regular testing is that if anything is slightly out, then it can be addressed. I questioned if the setup that they sold us was inadequate, this might at least explain the unfavourable results. I was told it was fine. Something clearly has gone wrong, and he’s looking for any reason not to honour his obligations. He’s basically told me that warranties aren’t worth anything. Surely they have insurance to cover things like this. It seems their warranty, peace of mind speech on the website is just a marketing tool with no actual substance behind it. Very sad that we now have to go down the lawyer route. Shame, I thought this company had some integrity.
Has anyone had any dealings with barrier in Joondalup, WA? On the fence with a couple of companies, but reading all these reviews I’m starting to move Barrier down the list.
Yes, we used barrier reef pools in Joondalup and I still wish we hadn’t. Such poor service, poor workmanship and our two year old pool is very faded. Go somewhere else!
Hi Macca, we had the same thing and Steve had the nerve to accuse us of not looking after our pool. Our pool is grey instead of sparkling blue. Have heard its a problem with the gel coat. Perhaps we should all band together and take some action?
Brad H.Barrier Reef Pools WA
Hi Steven, in the last three years our Barrier Reef Pools WA Manufacturing facility alone has produced over 2,000 swimming pools. How many bad reviews have you seen ? Barrier Reef Pools offer any customer to have there pool sample tested in an independent lab, you must take responsibility if the test passes and pay for the cost of the core sample test which is approx. $2,500. Please let me know if you would like us to organise this ? we are also happy for you to organise this your self. Our display pools in Mandurah were not maintained by our last managers who are no longer there but our display pools at O'Connor were so I ask you to go there and let me know what you think. Thanks Brad
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.