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Bathroom Werx (page 3 of 6)
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KarenPerth
- Verified customer
Kept cancelling and rebooking scheduled appointments
Disgusting customer service. Booked 5 weeks prior, had it cancelled twice, once was rescheduled the day prior after we had organised time off work etc.......we were told via email as supposedly the phone number we left did not work, this is despite them calling us on the very same number previously. When we emailed to say just forget it, we'll go elsewhere all we got was sorry for inconvenience. Not good enough Bathroomwerx......ill leave you with an old adage; "a happy customer may tell one person, but an unhappy customer will share it with MANY". Congratulations Bathroomwerx on your outstanding approach to customer service. Disgraceful and disrespectful treatment of potential customers.
Karen and Darryl, WA
1 comment
great job and great service
had our bathroom renovated, it looks fantastic and a lot cheaper and hassle than demolishing and redoing. I am so impressed with these guys.
1 comment
Angela S.Bathroom Werx
Thanks for the positive feedback. We all work very hard at Bathroom Werx to make your old bathroom look like new again and make sure that you are happy.
The Team at Bathroom Werx
Would NOT recommend to anyone!!
We had our bathroom re-sprayed not even 2 years ago, in that time frame have had to contact bathroom werx 3 times to come out and fix issues. We were told there would be 3 layers sprayed and it would take 2 days to get the job done. However, it was only sprayed once and the guy only spent half a day in there and said it was all finished so he didn't need to come back the next day. Within days we noticed bubbling in the bathtub and sink, had to wait weeks for someone to come out and have a look and then again another several weeks for them to re...
Read morepair it. They've been out 3 times and each time we need them back to fix things. Not worth your time or money!! Every time they come, nothing gets fixed, just more issues appear. We had them out a couple weeks ago and have noticed peeling again, called up today and we have to wait 4 weeks for something to just come have a look at it - who knows how long we'll wait for It to get fixed again!! Really not worth the hassle.2 comments
Angela S.Bathroom Werx
Hello Tina.
We want to work with you so that we can solve your issues.
If you provide us with a little more detail we can identify your job and call you. All we need is the Suburb your are from and t...
Angela S.Bathroom Werx
Hello Tina,
We are waiting to hear from you - please call on 1800-644-171 and speak to me.
Angela
General Manager.
Find out how Bathroom Werx compares to other Bathroom Renovators
Know better, choose better.
Maurice PMelbourne
Great job!
Had the company do my bathroom 15 years ago and still looks great today. Recently had my ensuite done by them. Looks great and service still good. Thanks, Bathroom Werx.
1 comment
Angela S.Bathroom Werx
Thanks for the positive feedback - we all appreciate it here at Bathroom Werx.
The Bathroom Werx Team
SharronLang Lang
Long waiting time for quote then they cancelled day before.
I booked in for a quote to have our bathrooms resurfaced, bathroom werx made an appointment It was for in 3 weeks time a week prior to appointment we rang to check if they were coming they stated 'yes they would be and someone would ring the day before to make a time with us'. Well they rang the day before to state oh I'm sorry we don't service that area. What a waste of time not very professional would not recommend, think twice before ringing for a quote.
1 comment
Angela S.Bathroom Werx
I am sorry Sharron that we were unable to service your area.
Bathroom Werx Team
AmandaSydney, NSW
- 11 reviews
- 6 likes
Blocked drain uneven grouting rude customer service
Never again.
I now have a massive plumbing issue at hand and they grouting have my bathroom a different colour to rest then went through a lot of hassle for them to fix it but rework was a disaster causing me plunging issues. Better use smaller 1 man company this company is a total disaster.
1 comment
Angela S.Bathroom Werx
If there is something with our work that you are not happy with, please call us on 1800-644-171. Your 7 Year warranty is there to cover any concerns you may have.
The Bathroom Werx Team.,
Long wait just for quote
Waited over 1 month for a quote then on the day find out it wasn't booked in properly. Then told next available was another month. What a joke. Never getting my business.
2 comments
Angela S.Bathroom Werx
I am sorry you had a bad experience. Let me know what State and Suburb you are from and I will make sure that you get priority treatment. And we will include a FREE 500ml bottle of our specially formu...
Read morelated Bathtub and Tile Cleaner when we come to your house. Call us now on 1800-644-171 Bathroom Werx Team.NSW Macquarie Fields
GailMetropolitan Adelaide, SA
- 3 reviews
Excellent work and great service!
The service I received starting with the salesperson quoting all the way through to the complete end was a dream. The technicians are service oriented and a pleasure to have in the house. Communications were excellent even though they are so booked up, but all good trades are. All the staff were very pleasant and helped wherever they could. I received many compliments on my bathroom with some not even realising it was resurfaced and not retiled. Great job! I have absolutely no hesitation to recommending Bathroom Werx to my family, friends and the public.
1 comment
Angela S.Bathroom Werx
Hello Gail.
Thanks for sharing your experience with Bathroom Werx. Our Team works really hard to make sure that are Customers are happy and have the same experience as you.
The Bathroom Werx Team.
DaveSydney
- 2 reviews
- 1 like
Making it difficult to even get a quote!
I am currently looking to renovate three bathrooms and called the 1800 number to book an appointment for a quote in Sydney. Spoke to the 'regional manager'. First of all, they cannot send someone for over four weeks. Others I called jumped at the opportunity given there are three bathrooms. Secondly they cannot give a time on the day so you have to wait for them for half a day to get a quote. I decided to call others. If it is such a hassle getting a quote what is going to happen once you book in the work? Quite a few reviews here reflect the s...
Read moreame attitude before and after work. My suggestion to whoever owns/profiting from this business is to relook at your customer service and the quoting process unless you are already doing extremely well and don't care about customers and prospects...1 comment
Angela S.Bathroom Werx
I am sorry we could not come out sooner to help you. Next time you call I will make sure that you get a FREE 500ml bottle of our specially formulated Bathtub and Tile Cleaner just for calling. Call us now on 1800-644-171
Bathroom Werx Team.
Find out how Bathroom Werx compares to other Bathroom Renovators
Know better, choose better.
No interest
Asked for a quote. Guy cancelled then we had to chase him again to come and give uss a quote. Never called when he said. Had to chase several times for quote result. He lost his notes then when we got the quote it was wrong . Then when we FINALLY got our quote I thought it was very expensive for what we wanted. Very poor service and follow up
1 comment
Angela S.Bathroom Werx
Hello Helen.
Is it possible that you have mistaken us for another company? .
The Bathroom Werx Team organise the appointments for all our Sales team members and would call you if an appointment had to...
percyGreater Melbourne (Metropolitan), VIC
very average
Had our bath re-surfaced with the finished job being very average and not worth doing. Filled in the survey form and told them so with no response, obviously not worried about what customers think.
1 comment
Angela S.Bathroom Werx
Hello Percy.
We are very concerned with what you think about the our work. Please call me on 1800-644-171 so I can address any issues you have.
...
Mrs Csomewhere, WA
- 8 reviews
- 13 likes
Good alternative to retiling
We chose to re-spray our showers as the tiles had hairline cracks after 30 yrs rather than retiling. Main reason was cost and time savings. B.W. did the work in 2 full days. The man doing the job had a technical issue with his equipment but stayed behind late to finish it on the second day. Showers looked brand new :) The job wasn't perfect but was done to a very high quality.
Pip
- 2 reviews
- 5 likes
Dreadful customer service
Booked a job months ago for an 8am start on a day when my family would be out of town so bathroom being out of commission would be ok. First the company tried to move our booking to a later start (in fact they just rang up a few days before and said "we have you booked for 9.30" I had to repeat that we need to get to work and would require an early start). Then on the day the workman was a no-show. After an hour we rang the office and found out he had "called in sick" and couldn't come out. I wouldn't have been so upset, because people do get s...
Read moreick, except that no-one told me, so I waited around for an hour with no information. No one at the office seemed sorry, they didn't apologise, offer to find someone else or rebook it. The whole job was just cancelled an hour after it was supposed to start.2 comments
BW contacted me shortly after I wrote this with evidence they claim is a text message cancelling the job, sent to a wrong number, that they tried to send to my husband at 7.35am before the 8am job. Th...
Read moreis is in line with their policy that technicians should contact customers "well prior to the appointment time", of a cancellation. That is a quote from their email to me. Taking them at their word on this point, factor into the above whether cancellation 25 mins before a two-day appointment booked months in advance, one we booked around our otherwise very busy schedule, would make a difference to your opinion. Or they still might text the wrong number and leave you hanging for almost an hour with no information- remember, I had to call them when their guy didn't show up for the job- which is the essence of my complaint. They didn't apologise that morning or offer to send someone else that day. They have now, however, asked me to remove this negative review, and I stand by it.Angela S.Bathroom Werx
I am sorry Pip that our Technician was sick that day and could not make it. In fact he was off sick for the next week with a bad case of the flu.
Bathroom Werx Team.
MLC
- 2 reviews
- 2 likes
Bad workmanship
I read they do 3 coats 15mins between each coat, so I got them out.
The guy we got did only one coat and stayed in the bathroom for the rest of the time and now because it was only one coat it has chip and looks terrible. Why would you do this Bathwerx, you don't do a professional job frim the begining and you don't do right thing by your customers.
I'd like the two 2 coats I paid for.
1 comment
Angela S.Bathroom Werx
Hello MLC.
I do not know where you read that we do "3 coats 15mins between each coat" as that information is not anywhere on our website or on our brochures. Is it possible that you are confusing us with another company?
Bathroom Werx Team
Three cancellations to fix a problem
We were initially very happy with the job as our bathroom looks great but only a few months on and we have found peeling on some tiles. We have rung and three times the company was booked to come out to fix the problem. They have not showed up once. Appalling follow up service. Very unhappy. Will not be recommending them to anyone.
1 comment
Angela S.Bathroom Werx
Hello Sammy H.
Please call me direct on 1800-644-171 as I would like to follow up your concerns direct with you. ...
Read more Angela Serdar General Manager Bathroom WerxFind out how Bathroom Werx compares to other Bathroom Renovators
Know better, choose better.
Les MGreater Melbourne (Outer), VIC
- 8 reviews
- 12 likes
Shocking, shoddy, terrible
Had our Bathroom resurfaced in 2008, had to have remedial works done many many times over a period of some seven years. After the last repair we were told all will be good, less than 12 months later coating was peeling again the same as it had on all other occasions. Finally we have renovated the whole area due to being so disappointed with the process and the arrogant attitude of Management
2 comments
Angela S.Bathroom Werx
Hello Les.
Bathroom Werx always honored your warranty over the period. That is what a warranty is for.
Bathroom Werx Team.
Only after repeated phone calls and threats did you send someone out. Each time they carried out remedial works the surfaced failed after some months. You say that is what a warranty is for and you ar...
Read moree correct but it is not intended to address repeated faulty worksmanship and products, this is called " NOT FIT FOR PURPOSE". The only satisfaction we had in the end was to totally divorce ourselves from your repairs and completely refurbish the Bathroom and guess what no more issues.Nothing but trouble.
Shiny but still rough feeling peelng off after a while, especially around the bottom. They don't help say i didn't clean it properly. Too much money.
1 comment
Angela S.Bathroom Werx
Hello Hinache. Your bath has a 7 year warranty. And that is backed by 30years experience. If you have a problems with your bath call us on 1800-644-171. That is what a warranty is for.
Bathroom WERX Team.
Kerrie JohnGeelong
- 2 reviews
Great job!
Thanks Ken & Callum (Geelong) for such a great job resurfacing our baths....they look as good as new! Very friendly and professional service & they worked hard to achieve the perfect outcome....thanks again guys!
MaryPoint Cook
- 2 reviews
- 6 likes
Don't waste your money
The person who came out to give me a quote promised the world. He even scratched his sample to show how hardy the product was. I didn't take the offer up straight away as I wasn't convinced but the company kept sending out letters with discount attached so I finally took them up on their offer. Work was completed in a timely manner and the technician was lovely but that's where it ends. It was only on completion that they give you care instructions and you then realize how sensitive the product is. You have to baby it which is not what you need...
Read more for a family bathroom. It will work for the short term if you are selling and want your bathroom looking good otherwise don't waste your money. You will be left with peeling, cracking, chipping and mould which can't be cleaned. Save up and start from scratch. In my case it was an expensive trial and I completely regret doing it.2 comments
Angela S.Bathroom Werx
Hello Mary.
Your bathroom has a 7 year warranty. And that is backed by 30years experience.
If you have these problems in your bathroom call us on 1800-644-171. That is what a warranty is for. ...
Thank you Bathroom Werx Team,
I am aware there is a 7 year warranty as I have had repair people come out many times. The only problem is that they band aid fix everything. The silicone joins in my sho...
Excellent after sales service
Extremely impressed with quality of work and especially follow up service in honoring warranty. Steve, one of the technicians, showed exceptional professionalism in how he conducted himself and the level of work he produced.
Highly recommend Bathroom Werx !!!!!
Questions & Answers
Brown_eyesasked
How much 2 paint a bath tiled in 2 my place?
muttley1asked
My shower base approx 84sqcmx5cm depth needs resurfacing. Just wondering about a quote.
1 answer
I think you might be directing that question to the wrong person, I'm a former customer not a provider. Good luck with your reno.
Details
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Angela S.Bathroom Werx
Hello Karen. I apologise for the confusion. I originally spoke to you on the 27/11/2017 at 1.27pm and scheduled an appointment with you on the 13/12/17 - to be confirmed the day before. Not sure where...
Read more you get 5 weeks from and cancelling twice? Unfortunately our Sales Person could not make it on the 13/12 due to a family emergency and we had to reschedule. We are disappointed too that we were not able to help you and we apologise if you feel we have disrespected you in any way.