Reviewer Photos & Videos
- Verified customer
Didn't even last the warranty period - waste of money
We had our built in enamel bath re-enamelled in 2010 when we were renovating our bathroom. I recall the tradesman being polite and efficient with some good advice regarding replacing the old outlet. I was impressed by the result at the time but unfortunately that's where the good part ended. After about three years the bath started bubbling in numerous places and a section lifted from around the outlet/plug hole. Unfortunately I was advised that there is no longer a franchisee in my area so was told that no one could come look at it. I am very...much regretting wasting $650 on this as if I want to fix the bath now I am now faced with purchasing a new bath, plus tradies to remove the old bath, re plastering and re-tiling AGAIN as this was previously done during our renovation.......wishing that I had just saved up and gone with a new bath option from the start. Please seriously consider going with a replacement bath.
better than I ever imagined
I had bathroom werx re-enamel my bathroom wall tiles, shower and bath and can't believe how amazing it looks, it looks like a brand new bathroom. The team were all very helpful from my initial enquiry right up to the job completion I was kept well informed and knew what to expect and when, they really made me feel my job was important to them. I am looking forward to many years of use and highly recommend them to anyone looking for this type of service.
- Verified customer
Great doing business with a professional outfit!
I have been using Bathroom Werx to resurface our bathtubs in our rental properties for the last 15 years. The service and quality of their work has always been first class and way beyond other trades that we deal with. The few problems that we have had over the years have been dealt with quickly and efficiently. Can't recommend them more highly - absolute pro's that go out of their way to make sure you're happy.
Terrible product and service
We had our bathroom wall tiles and bath resurfaced by this company. The product used on the bath started to bubble and peel away within a week. I found it very difficult to speak to someone at Bathroom Werx about this, every time I called the manager was unavailable and my calls were never returned. I finally told them I would take legal action if they wouldn't honour their warranty and I was contacted by a customer service manager who had an aggressive tone and constantly interrupted me. She accused us of not cleaning the bath in the way we ha...d been advised to and when I told her that we had followed the cleaning advice to the letter sounded disbelieving. She did finally agree to send someone out to assess the bath. Her manner throughout the phone call was very rude and she ended the call by hanging up on me. When the tradesman came he agreed that the paint was peeling and that it would need to be touched up. After waiting several more weeks the product on the bath was touched up in the three places it was peeling away. After leaving the product to dry for the recommended amount of time we started using the bath. Within a few weeks the areas that had been touched up were bubbling and peeling again and turning a yellow colour. I contacted Bathroom Werx again and had the same difficulty getting someone to return my calls. We had another touch up done, which was peeling within weeks. The fourth time they came out to us the company resprayed the bath as touching up the peeling areas clearly wasn't working, The product on the wall tiles seems fine, it is white and hasn't peeled but we are still not happy with the bath. It doesn't have such large areas of peeling paint as it did after the first time it was sprayed but there are a couple of areas where there is some bubbling and the bath is a dingy off white rather than the bright white of the wall tiles, even though we have always used the products supplied and recommended by Bathroom Werx to clean it. I have lost faith in this company completely and can't afford to keep taking days off work to have their workmen come to try to improve the finish. When we first started having problems with company I looked at Bathroom Werx's reviews online and wished that I had read them before having the stress of dealing with such an unprofessional company and wasting my money on a substandard product.
7 year warranty not worth anything. Have had problems form the start and still not fixed.
I emailed photos of the problems and they will not send anyone to repair our shower even after acknowledging the poor workmanship. They have sent me some paint and thinners without any information regarding safe use of these products.
The Team at Bathroom Werx did a fantastic job !!!!!!!!!!!! just love it after looking at the color peach for the last 15 years the final result is just amazing thanks heaps Bathroom Werx the technician never stopped working which is very rear these days had it finished in 2 days great job ........
inexpensive cheaper than a reno
Bathroom werx - excellent job
The bathroom tub renovation was completed in a very professional manner and looks almost new. Saved a much larger cost of an entire renovation of the bathroom, The quotation was done over the phone which saved a lot of time, the technician arrived on time and completed the job on schedule with minimal disruption to the family,
The new look of the tub
The bathroom tub paintwork had worn away exposing the steel
New bathroom look
The team at bathroom werx did a fantastic job with renovating my bathroom. After owning the property for 7 years and 5 years as an investment property I was ready to sell and the bathroom needed to be refreshed. The final result was worth every cent and looks amazing. Highly recommend.
Great product and a good price.
Excellent result! Glad I did it......(wished I'd sone it sooner)
We had our 20 year old bathroom brought into the 'modern era' with a cosmetic makeover by Bathwerx. Our bathroom was in very good condition, but very dated. A quick respray in the shower and the bathtub, and the whole bathroom looks like new......for a fraction of the cost of a complete renovation. Do yourself a favour and give Bathwerx a call for a free quote....what have you got to lose? Now....on to the ensuite!
Quick, efficient, excellent result. Cheaper than I thought it would be.
Bathroom Werx Bath Resurfacing - Old Bath Tub
We have an old bathtub on legs and the whole this was old and dis-coloured. We didn't want to re-do the whole bathroom so we were recommended Bathroom Werx. The guy that came round was easy to deal with professional and go the job done. It cost us a lot less than a new bathroom. Really happy with their price and service.
Value for money, professional, work guaranteed
Another great job done by Bathroom Werx
Just had another one of my rental properties done by Bathroom Werx last month. This is the third time i have used them now over the last three years and each time the results have been fabulous. I have had three different Technicians now do the work and they have all been terrific blokes and very experienced at what they do. Service from Office staff was great and the end result is fabulous.
Happy to recommend them - very professional outfit.
Technicians do great quality work. Pro's and easy to deal with.
After sales service
After driving 200 k's for a 8am appointment the representative arrived at 9am .I was told he could not do the work as he had an appointment at newport an hour away . Bathroom werx wanted to do the job at a time that did not suit me . I refused and stood my ground and they did the job .
No apology was received .
The bathroom werx product seems ok , but the after sales service is terrible .
They want your money but not very happy to help when thing go wrong .
Did they change my mind?
When I wrote my recent review of Bathroom Werx and their product I was at the end of my patience. Every time I stepped into the shower I felt frustrated and angry. However, since writing that review I have been contacted by the company, over a dozen emails were exchanged between myself and Angela and we came to agreement over how to rectify the issues that we were having in our bathroom. All through this period the customer service was polite, helpful and timely.
Early last month damaged areas in the bathroom were re-enamelled and joins wher...e movement had occurred were filled with silicone. The tradesmen who carried out the work were prompt, efficient and polite. The bathroom looks great and we are very happy with the finished result. The litmus test for any product or service is if you would recommend it to a friend. In this case I would do just that if the were looking to renew their bathroom with a view to selling or if it was a secondary bathroom which needed a spruce up. If they were looking to redo their main bathroom I would still advise them to look at other options. Re-enamelling has it's limitations, all of which the company are very open about. Impact chips, scrapes and knocks can ruin the look of your bathroom and it can be stained and discoloured by coloured bathroom products. I would like to commend Bathroom Werx on the effort they have gone to, to fix our concerns. I only wish we could have dealt with it when we first raised these issues but the fact is that it has been done now and it looks great. Looks great. Customer service was great. Re-enamelling has some limitations. It took a scathing review to have the matter resolved.
I am a chief engineer at one of Melbourne leading Hotels. We have been using the services of Bathroom Werx for many years now to resurface our bathtubs. Over that time they have provided an exemplary service which I am very happy to recommend. Their product has withstood the test of time in this Hotel and given the usage they get everyday it is amazing that the bathtubs that they did 20 years ago still look brand new today.
Done quickly and reusable in 24 hours
Another Job well done - very happy!
I have just used Bathroom Werx to do another bathroom for me at a rental property I just purchased. The last one they did in early 2012 was simply beautiful and I have not had any problems since. As they were a pleasure to deal with I used them again and I am happy to report the same terriffic Customer service and this time a different Tradesman did the job and he was just as good as the first.
Great business to deal with - real pro's!
Easy hassle free - know what they are doing.
dont spray your tiles
bathroomwerx has redone my tiles twice now due to peeling and it lasts about 6 months and guess what this time it lasted 7 months bottom two tiles in shower peeling again here we go again.I had to wait 4 months for them to fix it the last time.so people dont do it.
peels every 6 months
At first, great. 4 years later, cracking & No Help!!!
At first, everything was fine. 4 years later our bath re-enamel is cracking along the wall & today I had my 3rd cancellation by Bathroom Werx to come out and fix it. The first appointment no-one came, No phone call, nothing. 'I don't know what happened there' the girl said and re-scheduled, but for weeks later. That appointment was cancelled due to 'illness' and 2 months later my appointment was cancelled once again due to illness. The young gentleman actually made it here to have a look about 5 weeks ago and pealed off more enamel, he was half...an hour late and said he was at the wrong house knocking on their door for that amount of time. He said he would make a report but when I rang a week later I was told he 'did not make a report' and I had to re-tell the story once again. The warranty is obviously not any good to me as they have been trying to 'fob me off' for more than 2 months now. I am in S.A. Where to from here? excellent result at first cracking, warranty not honoured so far
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