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7 year warranty it isn’t worth the paper it’s written on
When the bathroom was first done they had to come back and repair part of it as it hadn’t taken very well, a few months later some bubbling appeared in a different place and that took 2 months and 2 cancelled appointments from them before they came and repaired it and when they had done the repair the two white colours where different. More bubbling for a third time and 3 cancelled appointments later to repair and this one took 4 months from first reporting. The 7 year warranty was what sold me in the first place but it isn’t worth the paper i...ts written on. They have your money and to come out and keep repairing problems is not worth it for them so they don’t want to know. Go elsewhere and save your money and time as I expect to have to go through this again in the near future when somewhere else starts to bubble up. Poor product, Customer service is terrible, 7 year warranty it isn’t worth the paper it’s written on
Atrocious customer service & quality of product
Would never recommend this company. Every appointment made has been changed at the last minute with very poor excuses and lies by the supposed NSW area manageer. The shower surface is peeling off which appears to be poor workmanship. I have never encountererd such atrocious customer service from any company.
Poor customer service and workmanship
Majority of work happy with - Customer service lacking
I had my bathroom done by Bathroom Werx back in May 2011. Whilst I am happy with the majority of the work, my shower has had to be repaired 3 times & looks like it will be a 4th coming up. The base started with a crack that was quickly repaired & then that discoloured. Repaired again & same deal. 3rd time now the base is very uneven. Some tiles are rough, others smooth as. The rest of my bathroom looks magnificent & brand new. Such a shame. Customer service is lacking. Takes ages for any response to phone calls/emails. I've never had anyo...ne not show up though as others have. Would I recommend them? Not for showers, but for other things yes, as I'm happy with that. Thank goodness for the warranty! ease of cleaning, 7yr warranty! bad customer service, wish they would fix the problem instead of just repairing it!
Awful!!! Enamel peeling and lifting keep cancelling appointments to fix problems
Not happy doesn't quite cut it. They just keep cancelling appointments and it's not good enough. Stay away! It was never right to begin with and I'm tired of excuses. 7year warranty....hmmm your going to need it! This will be the third call out in less than two years. If you want a professional job, go elsewhere.
Poor customer service
After re-surfacing our bathroom it was less than a month later and tiles were peeling and cracking.
Took them 2 months to send someone out who then said he didn't have enough time to fix the problem. Waited another 2 months for a new appointment, when this next appointment came they changed the time the night before making my husband have to call in sick to work to facilitate the new time, and then they never showed up.
Its now been 6 months since damage occured and we are still waiting for them to come out to repair it. The bathroom lo...oks shocking! Wish we had just re-tiled to save us the hassle! Bathroom looked good for a couple weeks Unreliable, poor communication, inferior product, unwilling to act upon warranty for product given to client
Good Service and Result
I had my bathroom done in January 2012, I couldnt be happier with the finish. I decided to get my bathtub and surrounding wall tiles done at the end of other renovations i was doing within my house. All the customer service staff i spoke with over the phone in the organisational process were friendly and helpful. Then on the day of the job the tradesmen took the time at the end of the day to explain to me how to clean the product properly to avoid any issues. I needed the tradesmen to come back to fix up some work and he was back within the wee...k to do so. Since then I haven't needed to contact them at all. I'd be happy to recommend them to my friends and family. I know people are a lot quicker to write a bad review then they are a good one, i hope this is taken on board for those who are also interested in renovating their bathroom. Friendly and professional
Positive Experience - Bathroom Looks Great.
All our dealings with Bathroom Werx have been positive. We had our bathtub, wall tiles, shower base and wall tiles in the shower recoated in white and they now simply look new and shiny. I have found cleaning the surfaces to be very easy and quick to do. We have already recommended the product to our friends. Everyone is very impressed with the finished result. Everyone we dealt with at Bathroom Werx were very helpful and the Tradesman was great.
Pro's - made us feel very comfortable from the beginning to deal with them.
Job well done!
Great to deal with a Company that is so professional and Customer focused.
The Technician did a great job on my bathroom and pointed out things that needed fixing that I wasn't aware of.
All the Office Staff I dealt with were very professional and efficient.
Happy to use them again on my next project.
The best thing I ever did - restoring my bathroom through Bathroom Werx
The best thing I ever did was contact Bathroom Werx for information on restoring my old bathroom. The staff member I spoke to was most helpful, very professional and took the time to answer all of my questions. I was then sent an information package in the mail which included literature on the services and this helped me decide that this was the best company to choose for the job. I then made another call to arrange an obligation free quote. I found all staff including the Rep that came to my home to be most professional and gave me the confid...ence in trusting the company to restore my bathroom. I had my basin, showerbase and bath re-enamelled which cost me a third of what I was quoted to have the whole room ripped out, not to mention the convience of having it all done within 2 -3 days. I would highly recommend Bathroom Werx anytime. I love my new clean, shiney and refreshed new bathroom! All it needs now is a little TLC when cleaning it ! very professional , reliable, inexpensive
I had my shower base, bath and basin refinished by bathroomwerx and they look fantastic I had read the reviews and was a little hesitant but had great phone service initially and the guy that come out to do the quote was on time and friendly the items in question were very old and they now look brand new The technician who performed the work was very clean and left no mess at all. Im selling my house and I know that this will make a huge difference on the day of the open house.
Easy clean and just fantastic
Expert advice and professional treament
Over the past 9 years I have used Bathroom Werx services in three different properties and I have saved a fortune in doing so. During each project Bathroom Werx have repeatedly demonstrated professionalism and expert knowledge when it came to tailoring a service to suit our needs and the end results have been spectacular.
I have used their Bathtub, Shower Base and Wall Tile Enameling Services in my own home, my mothers home and in an investment property. Each bathroom still remains in perfect condition even today. I have recently purchased ...another investment property and will definitely be calling Bathroom Werx for their expert help again. I will continue to refer my friends and family to Bathroom Werx knowing that they will be well looked after and their money will be well spent. Honest and cost effective service
After reading these comments I was worried but I decided to give the company the benefit of the doubt and go with them. The people I spoke to on the phone were lovely and the rep that came out was very helpful. They followed up with me numerous times to make sure I was happy and answered all of my questions. The companies technician delivered exactly what he said he would and I was ecstatic with the job. It looks like a new bathroom and it cost me half of what a full bathroom reno would. I would recommend this company to all my friends and family.
What a professional group, i still cant believe what a amazing difference it has made to my bathroom and kitchen, My hubby was very skeptical about the whole process being a builder , but now he uses there services all the time. Very happy
would recommend to anyone and have !
Friendly Team, Tradsman were on time and did a awsome job!
i had a small isue with one tile but they had someone out within 2 days to fix it after job was completed !
My bathroom looks fantastic.The person who came to quote was helpful and friendly. He went over the whole process in plain english, and explained evrything to us. He then called his sales staff from my house to book our job. The bthroom was a mess....cracked tiles, staied surfaces, daggy patterns. They fixed it all in just a few days.I know have a shiny white bathroom and I love it!
Reliable friendlt office staff and tradesmen. Quick, inexpensive.
I had my bathtub and shower base re-enamelled with Bathroom Werx about 6 months ago now. I had an old 70’s style bathroom and I really just wanted the colour changed. When i rang they were able to give me a quote over the phone and the girl I spoke with was very helpful. She sent me out an email with the quote and with all the details of the job so i had it in writing. The technician that came out was on time and was very nice, It only took them one day to complete the job and I used my new and improved shower the next day. I have had no proble...ms with the enamel at all and it's so easy to clean. Bathroom Werx gave me a free bottle of cleaner when the job was done and I still use it. I received my guarantee certificate a week later and couldn't be happier. I’d highly recommend Bathroom Werx they were a great company to deal with. Great Product, Great Company to deal with, Very reliable
Poor Service from the boss
I had my bathrooms done by Bathroom Werx. the guys that came out to do the work were great. the problem was when the tiler came out to do the floors.
he took the doors off, laid the tiles and then left. fwhen i rang back to ask what about my doors, they said no problem they'll see to it.
then i get an invoice from the guy who put the doors on. when [name removed] of sydney first came out for the quote, i specfically asked what about the doors and he said they put them back on.
i have rung the 1800 number and left several messages and ...he still has yet to return my calls. i feel bad for the young guy that put the doors on that he still hasn't been paid, but i can't see as much as they charge, they can't see to putting people's bathroom doors back on. terrible customer service from [name removed], the regional mangaer
I used Bathroom Werx to renovate my Bathroom about 4 months ago. The salesman came out & quoted around $2,000 however when calling to book in, the manager told me that what I was quoted on would cost over $3,000. Keen on having my bathroom updated, I proceeded with the quote. Within two weeks the enamel started to peel and discolour. They re-did my Bathroom, and after the same problem started to occur again, the lady who took my call didn't want to send a technician out again, instead putting my on the phone with the CEO [name removed], who tol...d me that there was nothing wrong, yet refused to send anyone out again. Two months on, and the office refuse to return my calls, emails and even letter. I used another company (at a cheaper cost) to do my job and my Bathroom now looks fantastic! Avoid Bathroom Werx people, you will be thankful you did! dishonest staff, terrible product!
Extremely appalling customer service
We assumed because this was a big company they must be reputable, kicking my self for not checking the review beforehand.. The job was done horribly and messy.. It was 2 shower bases and it had some chips, we were going to replace them completely but because of the time and cost decided against it but not I guess it probably would have been much better than these name only guys! There were bubbles and peels every where in the corners and was not smooth. The guy was also not honest with us saying the bubbles will fix them selves when he saw them...once the job was complete.. However one week later without any use of the bathroom they looked worse than how they started.. such a waste of hard earned $1000. I deeply regret choosing this company but now I know I should always check the reviews and chosen someone else. I probably could have saved a heap of many getting my local plumber to do the job. good marketing to con people lies, bad warranty and extremely appalling customer service
stay away from bathroom werx
We had our shower base resurfaced and was redone 2 times as it was always bubbling and peeling away. When it started to bubble again, I called and demanded a refund, I was told they would send out the manager to assess the situation, an appointment was made and he didnt turn up. I made another appointment and he had another excuse for not turning up. The 3rd time he had another excuse.i got fed up and asked to speak with the CEO who was also arrogant and unhelpful. When I demanded my money back he had the nerve to tell me he would send someone...out to do the job again. I told him the product is rubbish and I would go to consumer affairs. I am now in the process of going to V Cat. I wish Id read the reviews before I called out those clowns. Dont waste your time or money. poor quality
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