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Extremely appalling customer service
We assumed because this was a big company they must be reputable, kicking my self for not checking the review beforehand.. The job was done horribly and messy.. It was 2 shower bases and it had some chips, we were going to replace them completely but because of the time and cost decided against it but not I guess it probably would have been much better than these name only guys! There were bubbles and peels every where in the corners and was not smooth. The guy was also not honest with us saying the bubbles will fix them selves when he saw them...once the job was complete.. However one week later without any use of the bathroom they looked worse than how they started.. such a waste of hard earned $1000. I deeply regret choosing this company but now I know I should always check the reviews and chosen someone else. I probably could have saved a heap of many getting my local plumber to do the job. good marketing to con people lies, bad warranty and extremely appalling customer service
stay away from bathroom werx
We had our shower base resurfaced and was redone 2 times as it was always bubbling and peeling away. When it started to bubble again, I called and demanded a refund, I was told they would send out the manager to assess the situation, an appointment was made and he didnt turn up. I made another appointment and he had another excuse for not turning up. The 3rd time he had another excuse.i got fed up and asked to speak with the CEO who was also arrogant and unhelpful. When I demanded my money back he had the nerve to tell me he would send someone...out to do the job again. I told him the product is rubbish and I would go to consumer affairs. I am now in the process of going to V Cat. I wish Id read the reviews before I called out those clowns. Dont waste your time or money. poor quality
Do not use these people they take your money and do not do what they promise to do. Work is done by incompetant tradesman that are not licensed.
Well now it is October 2010, and the job is still incomplete, and has NEVER been completed properly. Tiles on the floor (installed and supplied by Bathroomwerx)are not aligned or flush, the grout on the floor tiles is uneven, cracking and coming away from the walls, enamel is peeling off the wall tiles, there are multiple low spots in the grout work in the shower recess which is a concern for moisture...and mould because water builds up there, and the old colour tiles is visible due to not enough enamel used to cover tiles. I have had Bathroomwerx people out at least 5 times to do “band aid “ repairs which has included ripping up tiles, re-enamelling and repairing enamel that was peeling off. Tiles are now two shades of white, where the band aid repairs have been done. The General Manager, [name removed] does not reply to my emails, and is aware that we are unhappy with the job.
Incompentant.... don't use.
we are up to our 4th "fix up" under their warranty. Once they have got your money they are not interested in helping you. Bathroom is peelings and looks worse than it did before bathroom werx started!
Poor customer service and they go into hiding when things go wrong. Dont turn up when they say they will.
Save yourself the hassell and get a proper retile down theses guys are just baindaid cowboys
everything... worse than used car salesman
Absolute Shocking product
We've had "bathroom Werx" back 3 times to attend to pealing. The 4th time is this week. It has been re sprayed 3 times in 14 months & touched up once, thankfully for the 7 yr warranty.
Service does not exist, I only deal with the Regional/State Mgr and still, I am still waiting for return phone calls.
I would not recommend Bathroom Werx
Poor workmanship, constant pealing
Couldn't care less
We had a bath installed by an independent tradesman who did a good job, but within a month a chip appeared in the bath. Bathroomwerx were supposed to come look at the problem and fix it - they were contracted to the importer. After months of waiting for them to see us and waiting at home for them to arrive on the specified day - nothing. They don't show up. They don't ring you. When contacted their story is 'oh, someone would have let you know.' 'Fraid not. They tell you you'll have to wait another month.
They really don't care and I wouldn't touch them with a pole. Useless.
poor customer service, non-responsive
Bathroom is looking quite bad! Started peeling weeks after job was completed. Was difficult to get staff out to repair peeling and make good the promise of a 7 year warranty. Patch up jobs done poorly, peeling again as soon as fixed. Unhappy with job.
bad warranty service. Peeling tiles from initial job followed by poor repair jobs
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