Majority of work happy with - Customer service lacking
I had my bathroom done by Bathroom Werx back in May 2011. Whilst I am happy with the majority of the work, my shower has had to be repaired 3 times & looks like it will be a 4th coming up. The base started with a crack that was quickly repaired & then that discoloured. Repaired again & same deal. 3rd time now the base is very uneven. Some tiles are rough, others smooth as. The rest of my bathroom looks magnificent & brand new. Such a shame. Customer service is lacking. Takes ages for any response to phone calls/emails. I've never had anyo...ne not show up though as others have. Would I recommend them? Not for showers, but for other things yes, as I'm happy with that. Thank goodness for the warranty! ease of cleaning, 7yr warranty! bad customer service, wish they would fix the problem instead of just repairing it!
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