- Verified customer
Happy with my renewed bathroom
I found the installers were very helpful from initial quote and explained every step of the process clearly. They were very professional from start to finish and completed the job to my satisfaction. There were a couple of issues with some damage as a result of installing some of the taps and accessories and the installers were happy to come and repair at no extra cost. The transformation as been amazing!
The reviewer stated that an incentive was offered for this review
Good alternative to retiling
We chose to re-spray our showers as the tiles had hairline cracks after 30 yrs rather than retiling. Main reason was cost and time savings. B.W. did the work in 2 full days. The man doing the job had a technical issue with his equipment but stayed behind late to finish it on the second day. Showers looked brand new :) The job wasn't perfect but was done to a very high quality.
Bathroom werx - excellent job
The bathroom tub renovation was completed in a very professional manner and looks almost new. Saved a much larger cost of an entire renovation of the bathroom, The quotation was done over the phone which saved a lot of time, the technician arrived on time and completed the job on schedule with minimal disruption to the family,
The new look of the tub
The bathroom tub paintwork had worn away exposing the steel
Did they change my mind?
When I wrote my recent review of Bathroom Werx and their product I was at the end of my patience. Every time I stepped into the shower I felt frustrated and angry. However, since writing that review I have been contacted by the company, over a dozen emails were exchanged between myself and Angela and we came to agreement over how to rectify the issues that we were having in our bathroom. All through this period the customer service was polite, helpful and timely.
Early last month damaged areas in the bathroom were re-enamelled and joins wher...e movement had occurred were filled with silicone. The tradesmen who carried out the work were prompt, efficient and polite. The bathroom looks great and we are very happy with the finished result. The litmus test for any product or service is if you would recommend it to a friend. In this case I would do just that if the were looking to renew their bathroom with a view to selling or if it was a secondary bathroom which needed a spruce up. If they were looking to redo their main bathroom I would still advise them to look at other options. Re-enamelling has it's limitations, all of which the company are very open about. Impact chips, scrapes and knocks can ruin the look of your bathroom and it can be stained and discoloured by coloured bathroom products. I would like to commend Bathroom Werx on the effort they have gone to, to fix our concerns. I only wish we could have dealt with it when we first raised these issues but the fact is that it has been done now and it looks great. Looks great. Customer service was great. Re-enamelling has some limitations. It took a scathing review to have the matter resolved.
Good Service and Result
I had my bathroom done in January 2012, I couldnt be happier with the finish. I decided to get my bathtub and surrounding wall tiles done at the end of other renovations i was doing within my house. All the customer service staff i spoke with over the phone in the organisational process were friendly and helpful. Then on the day of the job the tradesmen took the time at the end of the day to explain to me how to clean the product properly to avoid any issues. I needed the tradesmen to come back to fix up some work and he was back within the wee...k to do so. Since then I haven't needed to contact them at all. I'd be happy to recommend them to my friends and family. I know people are a lot quicker to write a bad review then they are a good one, i hope this is taken on board for those who are also interested in renovating their bathroom. Friendly and professional
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