Amazing product, amazing service
I bought the Como lounge of Catch of the Day. I received a call from Bay Gallery within days to discuss my purchase. Once we received the lounge, it went into storage while we waited for our house build to finish. Once we moved in and unpacked the lounge (about 4 months later), I noticed that the chaise piece wasn’t there (there was a double up on another modular piece). I commented on my original catch of the day listing and Brendan from the Melbourne store phoned me almost immediately. We discussed the issue and he did and amazing job of rectifying the situation. Within the week, the correct modular piece arrived.
The lounge is beautiful and I’m so thrilled with the service I received!
My lounge suite is more beautiful than I ever expected.
Our lounge suite was delivered today. It's absolutely beautiful. The driver called Peter was amazing too ~ so helpful, highly efficient and took the time to help us assemble the suite. A great service. Thankyou
- Online store
- Verified customer
Great product, service and delivery
We bought two concrete-look outdoor benches to go with a concrete outdoor table we had bought elsewhere. We received a call from Bay Gallery to confirm delivery dates and on the day of delivery the driver called to let us know when he was coming. There was a slight issue with one of the benches being damaged in transit but when I contacted them Bay Gallery had absolutely no quibbles in saying theyw ould replace it. They then quickly dispatched a new bench to replace the old one - terrific service. Everyone I spoke to from the showroom team to the delivery driver was professional and helpful. Well done guys, very impressed with your service and the product was excellent too.
Beautiful Couch and Great Service
We purchased a wicker couch from Bay Gallery in Melbourne (Dandenong). Kieran was fantastic to deal with, firstly arranging a quote and delivery to us in South West Victoria, some 400 plus klms away. He also followed up to se if delivery had happened, great service!
We are most impressed with the quality of the couch, it is very comfortable & looks great in our outdoor area, Also a plus is the covers can be unzipped and washed when needed.
Thanks Kieran and staff at Bay Gallery
Great product and service
We purchased an outdoor setting from Bay furniture two months ago, and after "wearing it in" we are pleased to say that the product is of excellent quality. In addition, we had a great experience with the seller, who delivered on the product and service as promised. A good experience. Thank you.
Quality furniture and great service
Purchased an outdoor setting recently from Bay Gallery, as I could only pick the item up on a Sunday they had it ready to go when I arrived and assisted in loading my vehicle. The setting was just what we wanted light, well made and reasonably priced. Would recommend without hesitation.
Wonderful product and service
Buying a dining suite on line was a gamble but we now have the beautiful setting we always wanted. The table and chairs were just as pictured and described and in excellent condition. Customer service was fabulous as a confirmation call came the day following the on line order and delivery was a breeze even to regional Victoria from Sydney. the delivery driver contacted us to make sure someone would be at home and arrived on time, carefully placing the boxes inside.
Great job to all at Bay Gallery Furniture ....would highly recommend your business!
Fabulous Service & Product.
Purchased a Kitchen Island from Bay Gallery, could not the fault the service from the very beginning right up to delivery time, being 8-45 PM on a Saturday evening, which we knew about in advance. The delivery driver kept in touch with his progress all the way, the Island was packaged really well and in perfect condition with all the little bits and pieces.
Excellent service, price and product
We bought the Leura 12 seater dining setting and we love it. The setting looks great in our home and everyone has commented on what a great setting. We ordered on 12 December and had it delivered on 22 December (it was not in stock when we ordered but on the way). Bay Gallery were in contact to let us know what was going on at all times and delivery was on time and went super smoothly. Also price can't be beaten. We are so so happy the girls at the Penrith showroom were friendly, helpful and followed up on what was requested. Thank you team for a great transaction.
Excellent service and excellent products
Today we received delivery of a Large Newport Day bed and Baby Tasman Cnr Suite. We have left no rock unturned in our quest for the right outdoor furniture. All the staff at Bay Gallery have been exceptionally helpful in my numerous discussions with them. once we made a choice we were delivered within 24hrs. Tonight (after unpacking the furniture) we sat with a glass of wine on our new day bed and admired the quality of the products. If your looking for great products at good prices I would thoroughly recommend Bay Gallery.
Love, love love!! the furniture, and the customer service is the best Ive ever had :-)
I looked everywhere for dining furniture and by great luck found bay gallery, not only is the furniture perfect, they bent over backwards to help, I needed it delivered quickly, and they were calling the warehouse early in the morning, organising delivery guys last minute, absolute 5 star customer service! And the furniture is really lovely!
Good Company and recommended
I bought my outdoor setting the first time from Harvey Norman, it was delivered missing items and damaged i returned it after one week of drama between them and their supplier,
Found Bay Gallery online, i visited their showroom in Penrith friendly and lovely girls up there purchased a bigger and better set for a cheaper price. Delivered in 2 days all good nothing missing.
Recommended for quality and price
Simply the BEST!
Can not fault this company. The service was excellent. Numerous emails with confirmation and delivery notices. Prompt phone calls organizing delivery dates. But ultimately the best thing was the product... quality! Purchased " Noosa " outdoor lounge. Internet photos were good, but it was better than I imagined.The price was so much better than anything I researched in retail outlets. The BEST !
Last week we bought 4 sections of an outdoor wicker lounge from Bay Gallery - online. We live way up on the North Coast. At every turn the people at Bay were there to advise of every move, keeping in constant contact .
We received the lounge very well packaged, in perfect condition, and earlier in the a.m. than planned, but that was no issue with us.
Bay Furniture are really terrific to buy from - check out their ebay listings, they have a well deserved 100% Feedback rating.
Excellent product and service
We bought an outdoor lounge and sunlounges which I viewed online. The product and the service was excellent with great communication from start to finish of the order through to delivery. Once delivery was arranged, the delivery guy was on time, in fact early but communicated this before arriving. The quality of the furniture is exceptional and yet reasonably priced. I would highly recommend to anyone.
Style, price, good communication and delivery
Fantastic Service and Product
We were looking for an outdoor setting for our balcony. We visited the showroom, selected our setting and it is was delivered to us. The service and product were both first class. It is always refreshing to deal with an honest and customer focused business. Would not hesitate in recommending this Company to anyone. Thank you
Emmy recliner chairs.
Could not be more happier with the chairs or the service from Bay Gallery Furniture. The chairs are good quality, very comfortable at a more than reasonable price. We purchased the chairs on a Saturday morning and they were delivered on the Monday afternoon AND we live in the upper Blue Mountains, what fabulous service. Would not hesitate to recommend this company for quality and service.
Good qulaity products, very efficient delivery, pleasant helpfull sales team.
Wills 2 seater
After searching far .I decided to purchase the Wills.2 seater . Well ....over the moon.!! [name removed] was very patient andconsiderate dealing with a long distance customer from the Sunshine Coast. The price was right at $449 .Why would you buy second hand Fast delivery .I highly recommend Bay Gallery and can see they will be around for a long time
Great design the cream colour is soft the swede fabric feels a million dollars the cushions don't sag
Excellent prices and Fast Delivery
We ordered a milan corner chaise 6 months ago and returned recently to buy a matching 2 seater.
The guys were extremely helpful and recognised the repeat business. I made an order on Friday and it was in stock and delivered on Saturday!
Fantastic Service, I highly recommend Bay Gallery to everyone.
Fast service, great prices
Exceptional Quality, Value and Service
Subiaco 7 piece outdoor suite - I had done 8 months research prior to deciding on this purchase. This "new generation", half round, pe wicker looks like authentic rattan not like cheap, nasty, plastic as so many other lounges do. The construction of the frame, the quality of the weave, classic design, strength and comfort of the suite are vastly superior to anything else I found. The price was excellent too. The second I saw the Subiaco I decide to purchase it immediately. The service from Brendan Jacob and the girls was brilliant. The produc...t was in stock and they helped us load up straight away. The suite was well packed and the good news is it was all recyclable and easy to dispose of. All round brilliant result. fantastic looking lounge, quality construction, excellent price
Questions & Answers
Hi - has anyone purchased the 3x2 seater Olivia lounge suite, what was the quality and is it comfortable,
As there is no shop in Adelaide, I only like the look of the table, anyone has suggestions on their outdoor chair durability and comfort, is it suitable for people has lower back problem? Thank you!
Are there any complaints in regards to wicker outdoor table & chairs in regards to fading & rusting & the general wearability of the product as I am looking at buying a 10 seater setting
Hi, I purchased leather sofas from them. The sofas had several issues, in relation to the stitching and compression marks (caused by importing and transportation). I'm not sure how the quality of their outdoor furniture is, but if it's not good quality and the company stuff you around (like they did with me) I would not hesitate to lodge a complaint to CTTT. Upon this application I received a full refund.
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