- Verified customer
Hassle-free and cheap car rental
Rented a toyota corolla hatch for my 7 days trip in Perth. Booked online in advance. Payment was made with a debit card upon collection. Bayswater car rental is highly recommended as the website is user friendly and every detail and extra charges were made known to you upon booking. The details of the car/insurance/mileage usage were transparent during booking.. Fairly new car received and in excellent condition.
Really easy and cheap, though a bit slow with the deposit refund
Picked up a Toyota Corolla for a few days after Easter from the Bayswater (Perth) depot. The service staff were really efficient and polite and the car was clean and ran well - probably only about two years old with about 47,000 km on the clock.
It was all super easy, except they did take a few days to return my deposit, so I was a little worried about that until it came through, but in the end it was all good and I'd definitely use them again. They're so much cheaper, yet just as good as any other company!
I was involved in an accident with a No Birds rental and their in house insurance is a massive scam. I was told that there was no claim made, which was a lie. The claims manager was avoiding my calls, I would get told to call back or he’s not at work.
I have given up detailing with this terrible company.
Great cancellation policy and was able to cancel at the last minute and no charge!
Hello and have to give these guys a positive review due to how flexible they are!
I booked a flight from Sydney to Perth and needed to hire a car. I booked it in advance and then at the last minute, had to reschedule the flights. Quantas charged me $150 to change the flights, however Bayswater Car Rental allowed me to cancel the car hire the evening before I was going to pick it up.
This is great customer service and would highly recommend anybody looking for flexible car hire in Perth
Would definitely use these guys again!
Great cars, great services!
I picked up the car at King Cross office, quick check-in, I was well informed about the car, the top cover, the toll charge $2.5 plus the toll fees per day. The car was in excellent condition with accident protocol attached to the driver's door. I also rented a GPS but to be honest, it would not be the useful one, so if you have someone to drive with, don't think about a GPS could help, especially when it was not that up to date with the traffic.
Then I got hit by a bus and the staff I called was very attentive even though it was after office ...
Can't recommend these guys highly enough from booking process to pickup & return! Shuttled me from & to Perth airport. Great friendly service & very happy with rental cost & insurance (tho didn't need that). A week hire $304 inc insurance, very happy thankyou No aBirds :) Need you in other locations now please!
In shock at how rude their staff were!!
Didn't quite get to hiring the car as the lady on the phone was so unbelievably rude I will NOT be ever using this company!!! I actually could not believe her attitude! Asking simple questions is clearly too hard for this lady to handle. Surprised they're still going with that level of customer service! I will not be calling back.
No Birds No Hassel
What a delight to deal with this company ...so easy to book on line, returned car early and received refund. I had trouble trying to sort out insurance with other companies and so expensive. This company was $25 per day, $70 insurance and $25 for additional driver if required. Will definitely use again.
Booked RAV4 for 7 days plus a transfer (Perth Airport) plus no-claim insurance. Pick up from/to the airport was in less than 30 min, return immediate. Quick and easy, hassle free. Car was over 50k km, still sound. There was a dent and two cigarrete's burned holes in seats, but it was previous user's fault. I downloaded user's manual before, so easy to adopt. However, printed book should be in a vehicle. My deposit was returned in few days.
We were quite happy with Bayswater, so we booked a similar RAV4 for a week in Februar...
Excellent First Up Experience
Hired a Toyota RAV 4 through Bayswater Perth City for 10 days during last 2 weeks of this month, Pick up and drop off process very easy and overall cost was exceptional with a nil excess. Delivered the car back early and received a refund of part hire cost which was a nice surprise. No complaints here.
- Verified customer
Simple and easy to book without any hidden fees
I booked a holiday with my best friend to Perth. We needed to hire a car pretty quickly, and having encountered bad experiences from major car hiring companies (e.g. hidden fees that you find out only after you turn up to collect the car, and you're forced to pay it because there aren't any other options and you've already paid for the deposit), I turned to Bayswater Car Rental. The booking process was very easy and quick. It took only 5 minutes from arrival to the shop to picking up the car. Returning the car was great as well as we didn't encounter any problems. Will definitely hire from this company again, and highly recommend others to do so as well!
Excellent service at great rates
Really simple to book on the phone, email confirmation and no deposit. Efficient transfers to and from the airport. I went for top cover insurance unlimited ks which meant no fuss. Was upgraded. Great little car. Cheerful staff. I'll be a return customer for sure.
Good pricing and surprisingly enough a refund when I bought the car back early
Hired a car for 14 days whilst awaiting delivery of our new vehicle. Cost was very competitive. Vehicle wasn't the best being a bit battered looking and not exactly clean but it was OK. Took the car back after 13 days and was surprised to have a days rent refunded
They'll give you a damaged car then charge you for it!!
Be very wary with these guys. Been a loyal customer for two years but last night they gave me a car with damage on it. Warning bell was the fact the car was parked away from the others in the fleet with the boot to wall. I believe someone knew but the previous renter got away with it because the car was not checked, (or cleaned btw). Despite admitting they don't check their vehicles on return they said they'd have charged me for it if I didn't have top cover. I was warned by a friend that Bayswater are bad if anything happens but I didn't belie...ve them... Until now. They still charged me extra to change the car, (they gave me it damaged, why the hell should I pay MORE?!) and forced me to fill out a damage report for a car I was given damaged. I really am not impressed. Unsure if I will return after this.
great low-fuss company
Hired a car from the Subiaco Perth location a year or two ago. Much nicer experience than for traditional rental companies. T&C's page was simple, only 1 or 2 pages. They are flexible with adding extras e.g. additional drivers, green P-platers and rural travel, just need to pay extra. Car was returned without having to clean it (but we obviously did not trash it, just a reasonable amount of dirt inside that would be expected from the rental time), no additional cleaning fee was charged. Car was good condition.
Nothing went wrong so can't comment on the service when damages/problems occur. Overall a very good experience.
Excellent price great experience.
Was sceptical at the beginning with so many negative reviews. Booked my RAV4 for 5 days from Kings Cross Office, called to extend after 3 days. Hassle free experience - no complain about the car. Mine had only done 13k.
November 19th 2017 Update: Another hassle free car rental experience.
This is my third time renting a car from them. Extremely well priced. I went for a new model Corolla, and got which has only done 500km, essentially a new car. Everything from booking to picking up to returning was smooth.
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