Reviewer Photos & Videos
- Online Store
2 weeks and still waiting for delivery. 5 days to respond to an inquiry as to order status with a response that said they will inquire.
BCF is ignoring my issue with incorrect product
I ordered goods from BCF and the order was incorrect. They split the order into six different seperate packages and then became confused and I did not get all what I ordered. I raised it with customer service and BCF was quickly to respond but from the response it seems that they have lost control of the order and does not really know what happened. I corrected their data and now they went to ground and I have not received one response from a number of emails that I sent them.
The worst is this feeling of total hopeless as I can not see how I will be able to address the issue if BCF online ignore my emails.
Ordered Weber accessory online to avoid going in store. Received only part of the product and instead of supplying missing items, I have to return item which means going to drop off point or into a store. Online is contactless so BCF’s error and online service certainly hasn’t responded to the new norm.
Seems they don't like criticism
Recently bought an insulated cooler from BCF's online store, and was asked to submit a review for their website. My review was as follows:
"Great Product - Slow (and expensive) Delivery
This is an excellent cooler, made in Australia, and works as promised (well insulated and strong construction). It is exactly what I was after and should last for years. While the cooler was well-priced and represents great value, this was offset by expensive shipping (compared to other online retailers). Considering the higher-than-average shipping/handling ...
Made an online order. The item arrived damaged in postage (delicate item was packaged in a grey satchel!). I l've sent multiple emails indicating the matter using different ways of communication - no response. When I called them, was given a totally different email address (unadvertised on their website) and it took a dozen of email messages for me to get a result. I got sent a replacement, but the experience was long and painful. Funny thing is that they deleted my feedback which they asked for themselves. It has been "moderated". My feedback didn't contain foul language or inappropriate stuff. Haha, I suppose they only publish positive reviews.
- Online Store
Better Than I Expected
At the least minute I decided to order a fishing rod as a Christmas present. I ordered it online cause it was all out of stock. I ordered on the 22nd and despite me expecting it after Christmas it was delivered on the 24th from NSW to VIC.
And because of how fast the delivery was I'm currently looking to buy another rod the same way. I'd definitely recommend.
Absolute worst online retail experience
So I order a gazebo and wall kit online, I get a voicemail at 12.30 the next day to call the Epping Vic store about my order on 03 9408 9323, which I did and it rang out. I tried another 7 times the same day, each time it rang out. The next morning my phone did one ring from the above number and no voicemail was left. I tried calling back immediately and again it rang out. For the next 5 hours I tried another 18 times to contact the store, it just rang out. I tried BCF's 1300 number and despite a message to say there was a 15 min wait, I waited...for 30 mins and hung up. I ended up going into Epping store personally and asking what the hell was going on, they claim they were busy. Problem was when I was in the store it was quiet, and I rang the number and it rang out again, despite staff standing around not actually serving customers. So nobody in this store can be bothered. Apart from that, despite the website stating that a wall kit was available, it wasnt so I had to organise a refund. Overall THE WORST customer service experience I've had in a very long time.
Higher Prize buying online..
How disgraceful business strategy.
I decided to buy 3 Engel Rotomoulded Icebox 165L online from BCF. This wax instead of going directly to the Engel manufacturer. This cost me over an extra $700. This is a disgrace to the BCF name. I am a very dissatisfied customer.. Mark 0448253712.
Was after a Weber BBQ quickly so did a click n collect through BCF as they said stock was available and I could pick up in 2 hours, perfect I thought I can quickly grab on way home from work.
On my way there I receive an email from store saying they tried my number (they didn't) and they they didn't have stock available and Online team would sort out. A few days later and no word from their online team I contact them to chase up a refund. A few more days pass and finally a reply! To be informed it will take 8 days for a refund...
While I wai...t for my refund for the item I paid for that they said they have I get a message to say the item is ready for pickup in store? I call store who don't have the product or a record of my order! Incompetent at best..
Ripping people off at the counter
3 times i have been to cannington store to get fishing gear every time the price on the shelf is different from the price at the counter allways pay more. And $9 for 200 grams for river prawn bait again different price then label$$$
My second disaster with BCF online
My kids bought me a fishing reel for Father’s Day online (my own had ceased) and it actually arrived in good time, i opened it to set up on the day i was going fishing to find the security device still attached so completely useless and my nearest store 100km round trip away, I contacted BCF online by email and 3 days later i get a reply saying that they are extremely busy and will answer my query within 5 days? Hopeless they don’t even check the goods before posting
Very slow delivery
I ordered a tent so we could ģo camping for father's day weekend expected date was Tuesday 1st so I was happy with that. Gave me lots of time, today is friday 4th and no tent so I ring toll with my tracking number only to be told the tent is still in Sydney I paid $90 postage only to be left tent less for the weekend.
The fwd supper centre delivers with in 2 days of your purchase date so will be sticking with them from now on very unhappy with this outcome.
- Online Store
BCF Gift Card. Instant Delivery. Personalised & Thoughtful. - BEWARE !!!
Statement from there E-Card site....
BCF Gift Card. Instant Delivery. Personalised & Thoughtful.
Last Minute Gift Ideas , Add your own special message with a greeting card. Send instantly
Then i receive an email stating;
"Please note that this could take up to close of the next business day.:
After they accept your payment!!!
I was thinking it would come directly through in email form like every other business does...Wish i had read reviews before purchasing Won’t be doing this again - its actually false advertising
No customer service
Item arrived damaged. I emailed them to inform them and never had a reply. Followed up with second contact, still without any reply. It’s as if there’s nobody reading emails there.
My kids bought me an online gift card in April. I hadn’t seen the email after 1 month so I took the confirmation receipt to my local store. They recommended in contact the egift card hotline. 3 times I waited over an hour for someone to pick up but never got the chance to speak to anyone. Have now sent various emails with 2 responses but here we are in July and still no gift card?
Feels like we’ve been scammed but all emails look like they come from BCF??
|Category||Online Shops and Sports & Recreation Shops|
|Offers Free Standard Shipping||No|
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