Damaged goods. Rubbish service.
Placed online order. There was a tank cleaner amongst other items. Was packed in a plastic satchel and not very well protected. Leaked all over other items and basically damaged everything in parcel. What a hard time trying to get someone to talk to to deal with issue. 30 minutes on phone holding then tried emailing and then sending Facebook message. Facebook message back said someone will contact me. No response at all. Rubbish service, do not order online.
BCF refund policy is a crock don’t be caught out.
Having been a BCF club member for more than 15 years and having spent thousands of dollars in the store. I was extremely upset when having to return an item that was not what I needed the item was returned within a few days of purchase. At the time of return the staff seemed to be unaware of how to complete this refund, I the customer was not made aware of any BCF policy at the time that related to funds spent and electronically refunded to my card not being processed by BCF,s banking institution for a minimum of 2 days and a maximum of 5 days....In fact the staff did not process this refund at the time of return. I left the shop quite bewildered and confused at the lack of information given to me other than it would go back on to my account. This did not occur and I found myself having to contact the store a number of days later, again my initial contact was with a staff member who did not have the knowledgeable or assumed training to assist. He said he would speak to his manager and get them to assist and have them call me back. I received a call back from the staff member who had informed me that his manager would call back, stating that his manager was to busy and was unsure themselves on how to complete the required monetary refund and that they would leave a message for the weekday manager to call me back to assist, again the manager did not call and I found myself having to contact the store to speak to the manager. Developing theme of inability to assist customers, as I’m sure that I am not alone. The weekday manager said that the easiest way to fix the problem was to come into the store which I did. Now having ensured and confirmed that the refund is supposed to go through immediately with my banking institution was expecting funds to appear with a few hours at the most. I was prepared to spend some of the refunded funds in the BCF store but the refunded amount was not in my account, I was then told that it’s there bank one of the big 4 that doesn’t release the funds for between 2-5 days and that there was nothing that they could do, the store manager was not prepared to talk to there accounts department. And basically implied that,that’s just how it is and that I would need to suck it up. This experience has really soured my desire to ever return to a BCF store ever again, and Inwill now shop at Annaconda who actually provide their club members with real discounts and offers. Kmart,Big W, supply much the same fishing gear and have caping gear that it considerably cheaper than what BCF offer to there club memebers. The only thing that BCF offer myself as the customer is a whole lot of spam emails, poor I store customer service from staff who don’t actually know what there talking about in relation to products sold and will attempt to push certain brands of items which are not of interest or are considerably more expensive.
Expert after service and satisfaction
I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.
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Over a month and my online purchases have still not arrived... buy from anyone else!
Online purchase was 3 March 19.
- 2 x rods;
- 2 x reels; and
- lures, and other bits and pieces.
Not one rod, or reel has made it to my house. On top of that, their customer service is about as good as a cold pie! S....TH...E!
Questions & Answers
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"
The day I purchased this water drum I spent a total of over $600.............never again.
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