?
? !
1 photo
BCF

BCF (page 3 of 12)

Physical store, Online Store
2.2 from 238 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (46)
  • Return Claim MadeYes (4) · No (57)
  • Shipping
    2.3 (15)
  • Customer Service
    3.1 (30)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
John Menhennett

John MenhennettPerth, WA

  • 4 reviews

Great customer service

published

Just moved home to the Belmont area and dropped into the local BCF to grab a few gifts and was pleasantly surprised by the sales assist Judy who was extremely helpful. I ended up walking out with some great gifts and look forward to going there again

Similar opinion? Write a review on ProductReview.com.au!
toasty

toastyMetropolitan Adelaide, SA

  • 2 reviews

Great product better service

published

Thank you for making Christmas shopping easy. We purchased a kayak for our daughter for Christmas. Pick up was a breeze, the product is amazing. We've used it daily since Christmas day. Our daughter loves it

Update: Easy breezy shopping

We bought a junior kayak for our daughter for Christmas, chose pick up as we don't live far. Service was amazing, pick up hassle free. Our daughter loves it!. The quality is incredible. Thank you for making Christmas wishes come true at a great price

  • Thumbnail
Similar opinion? Write a review on ProductReview.com.au!
Susan Peatfield

Susan PeatfieldSouth East Queensland, QLD

  • 2 reviews

Late delivery of gift card

published

I ordered a gift card in good time ahead of an early family Xmas gathering on 15 Dec, allowing three days spare) and paying for Express Post. The card did not arrive in the time promised and when I lodged an email on their tracking website there was no reply. When I finally rang I was told there had been a lot of problems since BCF outsourced sale of online gift cards. The card arrived very late and went to the post office not my address.
I would not use this company again.

3 comments
BCF
Customer CareBCF
Susan Peatfield
Susan Peatfield
BCF
Customer CareBCF
Similar opinion? Write a review on ProductReview.com.au!
Sports & Recreation Shops

Find out how BCF compares to other Sports & Recreation Shops

Know better, choose better.

Compare all
Grumpy

GrumpyAustralian Capital Territory

Appalling response to erroneous fishing reel delivery

published

I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.

2 comments
BCF
Customer CareBCF
Grumpy
Grumpy

I have talked to Nahada and being helped with the issue. Hopefully Ill receive the SLX DC 151 HG soon.

Similar opinion? Write a review on ProductReview.com.au!
Peter S

Peter SMetropolitan Adelaide, SA

  • 2 reviews

Difficult website to negotiate.One of the worst websites for on line shopping.

published

One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?

Similar opinion? Write a review on ProductReview.com.au!

No courtesy for faulty product

published

An extremely hot day out of necessity, bought auto blow up bed from bcf. Found it faulty and leaking once home . I have lung fibrosis requiring oxygen, and did not have any other bed to sleep on. Rang them and asked for their courtesy of bringing another to my home nearby to swap over on their way somewhere. I was given a flat out "no" regardless of extenuating circumstances. Thanks for nothing. Will drag it back to store to get a refund and not buy any further product.

Similar opinion? Write a review on ProductReview.com.au!
Gary K

Gary KMetropolitan Adelaide, SA

  • 2 reviews

Great CX

published

Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service

Similar opinion? Write a review on ProductReview.com.au!
Troy W.

Troy W.

  • 3 reviews

Great specials

published

Knife is excellent quality for the price. The staff were non intrusive and helpfull the store is large, clean and parking is free and plentiful. Greet shopping experience. Large range.

Similar opinion? Write a review on ProductReview.com.au!
Peter

PeterGippsland, VIC

Dometic 43 litre ice box

published

Out of stock during member discount promotion ordered on tobe in on a wednsday nor arrived told dont know when will turn up , no interest in ringing warehouse for delivery date .couldnt be bothered with the crap chat from staff at the Traralgon victoria store went to Anaconda same price in stock and bought other gear whilst there , easy fast good service worth the drive, BCF waste of time

Similar opinion? Write a review on ProductReview.com.au!
Sports & Recreation Shops

Find out how BCF compares to other Sports & Recreation Shops

Know better, choose better.

Compare all
Spreadkindness

SpreadkindnessSouth East Queensland, QLD

Excellent Service

published

The staff at BCF Virginia went above and beyond for me recently after I was originally disappointed by the actions of another BCF store. They contacted many BCF stores to locate a particular item for me to save me driving all over town.

Similar opinion? Write a review on ProductReview.com.au!
Les H.

Les H.Perth, WA

  • 3 reviews
  • 1 like

Pretty poor response

published

I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.

Similar opinion? Write a review on ProductReview.com.au!
angry

angryPerth, WA

  • 13 reviews
  • 10 likes

Click and Collect Joke

published
Similar opinion? Write a review on ProductReview.com.au!

19.95 tent essential

published

This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well

  • Thumbnail
Similar opinion? Write a review on ProductReview.com.au!
Bhod

BhodFar North Queensland, QLD

DISSAPOINTING

published

Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.

Similar opinion? Write a review on ProductReview.com.au!
Angandcol

AngandcolHunter Region, NSW

  • 6 reviews
  • 8 likes

Poor service

published

Need gas refilled three shops in street refill for $19.99 so does BCF Taree. Forster store refused to price match even though we purchased a new bottle from them! Went next door and filled l our bottles.

Similar opinion? Write a review on ProductReview.com.au!
Sports & Recreation Shops

Find out how BCF compares to other Sports & Recreation Shops

Know better, choose better.

Compare all
Ewen S.

Ewen S.South East Queensland, QLD

Always freindly

published

BCF Maroochydore have the best staff of any shop. They are always smiling and more then happy to help me out. They call over the staff member that actually fishing your desired species and region (Saratoga, in fresh water, flatheads from kayaks) it's great. Plus returns are taken with a happy face and normally no questions asked. My go to.

Similar opinion? Write a review on ProductReview.com.au!
Andrew M.

Andrew M.Greater Melbourne (Metropolitan), VIC

One order, multiple deliveries stuck at warehouse

published

I ordered some fishing gear a week in advance from BCF. Each item was sent individually and two of those held at the StarTrack warehouse. Anaconda for me now on!

Similar opinion? Write a review on ProductReview.com.au!
Clive B.

Clive B.North-West & West coast, TAS

  • 3 reviews

Great light's

published

Bought 9 inch XTM driving light's online they turned up today and I fitted them to my Discovery, great light's and great value really happy with them bought them to replace a light bar and I'm glad I did, online store very easy to use and delivery was super quick will shop again.

Similar opinion? Write a review on ProductReview.com.au!
Cass S.

Cass S.

  • 9 reviews
  • 1 like

Great Service

published

Easy to use and order from the website. Postage was quick. I bought the Wanderer Kanga Single Swag and am very happy with the quality. Would definitely recommend this store.

Similar opinion? Write a review on ProductReview.com.au!

BCF refund policy is a crock don’t be caught out.

published
Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 12
See all BCF reviews

Questions & Answers

Grem

Gremasked

Physical store

I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.

Disappointed
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

The day I purchased this water drum I spent a total of over $600.............never again.

No answers
Cesar G

Cesar Gasked

Online Store

Do you have a small fuel filter

No answers
Lynette L.

Lynette L.asked

Online Store

Carbon monoxide monitor

No answers
See all BCF questions

Get an answer from our members and BCF representatives

BCF

Details

Compare both BCF
CategoryOnline Shops and Sports & Recreation ShopsPhysical Shops and Sports & Recreation Shops
Offers Free Standard Shipping No
Compare both BCF

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.