Just moved home to the Belmont area and dropped into the local BCF to grab a few gifts and was pleasantly surprised by the sales assist Judy who was extremely helpful. I ended up walking out with some great gifts and look forward to going there again

Thank you for making Christmas shopping easy. We purchased a kayak for our daughter for Christmas. Pick up was a breeze, the product is amazing. We've used it daily since Christmas day. Our daughter loves it

Update: Easy breezy shopping

We bought a junior kayak for our daughter for Christmas, chose pick up as we don't live far. Service was amazing, pick up hassle free. Our daughter loves it!. The quality is incredible. Thank you for making Christmas wishes come true at a great price

I ordered a gift card in good time ahead of an early family Xmas gathering on 15 Dec, allowing three days spare) and paying for Express Post. The card did not arrive in the time promised and when I lodged an email on their tracking website there was no reply. When I finally rang I was told there had been a lot of problems since BCF outsourced sale of online gift cards. The card arrived very late and went to the post office not my address.
I would not use this company again.

I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.

One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?

An extremely hot day out of necessity, bought auto blow up bed from bcf. Found it faulty and leaking once home . I have lung fibrosis requiring oxygen, and did not have any other bed to sleep on. Rang them and asked for their courtesy of bringing another to my home nearby to swap over on their way somewhere. I was given a flat out "no" regardless of extenuating circumstances. Thanks for nothing. Will drag it back to store to get a refund and not buy any further product.

Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service

Knife is excellent quality for the price. The staff were non intrusive and helpfull the store is large, clean and parking is free and plentiful. Greet shopping experience. Large range.

Out of stock during member discount promotion ordered on tobe in on a wednsday nor arrived told dont know when will turn up , no interest in ringing warehouse for delivery date .couldnt be bothered with the crap chat from staff at the Traralgon victoria store went to Anaconda same price in stock and bought other gear whilst there , easy fast good service worth the drive, BCF waste of time

The staff at BCF Virginia went above and beyond for me recently after I was originally disappointed by the actions of another BCF store. They contacted many BCF stores to locate a particular item for me to save me driving all over town.

I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.

I tried to order some solar kits and batteries yesterday online to collect from local store. I tried eight times with two different credit cards and was declined every time. I received this email back after complaining saying to contact my bank. keep in mind that both credit cards are fine and I made other transactions the same day online with other businesses.

Hi Rodney,

Thank you for your email, we apologise for the experience you have had.

According to our systems, all eight of your orders have been unsuccessful; we have sent a notification to your bank to advise the funds have not been accepted.

We suggest contacting your bank in regards to why your cards may not have been accepted online.
...

This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well

Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.

Need gas refilled three shops in street refill for $19.99 so does BCF Taree. Forster store refused to price match even though we purchased a new bottle from them! Went next door and filled l our bottles.

BCF Maroochydore have the best staff of any shop. They are always smiling and more then happy to help me out. They call over the staff member that actually fishing your desired species and region (Saratoga, in fresh water, flatheads from kayaks) it's great. Plus returns are taken with a happy face and normally no questions asked. My go to.

I ordered some fishing gear a week in advance from BCF. Each item was sent individually and two of those held at the StarTrack warehouse. Anaconda for me now on!

Bought 9 inch XTM driving light's online they turned up today and I fitted them to my Discovery, great light's and great value really happy with them bought them to replace a light bar and I'm glad I did, online store very easy to use and delivery was super quick will shop again.

Easy to use and order from the website. Postage was quick. I bought the Wanderer Kanga Single Swag and am very happy with the quality. Would definitely recommend this store.

Having been a BCF club member for more than 15 years and having spent thousands of dollars in the store. I was extremely upset when having to return an item that was not what I needed the item was returned within a few days of purchase. At the time of return the staff seemed to be unaware of how to complete this refund, I the customer was not made aware of any BCF policy at the time that related to funds spent and electronically refunded to my card not being processed by BCF,s banking institution for a minimum of 2 days and a maximum of 5 days....