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Excellent service, wide product range, good prices
I have been to BCF Belconnen many times, and have always been impressed by the friendly service and range of products.
Over 12 months ago, I bought a Hema HX1 off-road navigator, and had a problem with the power connector shortly after. BCF quickly arranged for a brand new replacement.
I then used the navigator on an extended 4wd holiday in northern Australia. It worked perfectly for whole time I was away. At the end of the holiday, after driving extended distances on some really rough dirt roads, I had the same problem with navigator. I took ...
Expert after service and satisfaction
I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.
Went in to buy a rod it wasn't on the shelves went to the counter they said it was still out the back in boxes, went back a week later they still hadn't unpacked them. Ask them to call me when they had and another week later no call I think they are the new Telstra.
2 man swag
I bought a double swag on line. When it arrived, after i opened it the bag was ripped on the handles stitching.(badly)
But the swag was fine thou. As i was going away two days latter didn't chase it up with BCF. Free Delivery so took advantage of this thinking it be here within a couple days as indicated.
Delivery though was sooo slow, it took like a week to get delivered it was only coming less than a hours drive from home.
But upside a good product for price.
Don't be in a rush
I ordered a fishing rod and fish attracting help and over one week later still had not been dispatched from store and said it was on its way. No excuse Bcf. Poor customer service. Got a one star for the lovely lady named Rula? from the customer number who helped track it down.
Over a month and my online purchases have still not arrived... buy from anyone else!
Online purchase was 3 March 19.
- 2 x rods;
- 2 x reels; and
- lures, and other bits and pieces.
Not one rod, or reel has made it to my house. On top of that, their customer service is about as good as a cold pie! S....TH...E!
I bought a 33 litre Willow cooler today from Big W for $29. Went ito BCF afterwards for something else and found the exact same cooler being sold for $79.99 less 20 percent (on sale). That’s $64 after discount- stllmore than double the Big W price - that is just ridiculous!!! Do your homework with this mob!
perfect service from Caloundra BFC ( David ) 3.3.19
Asked a staff member ( David ) some questions on fishing yesterday at the Caloundra BFC, I was taken back on how informative he was to me, understanding, and the length of time he spent with me, note I am a member of BFC club and David did not know this, also I didn't purchase any items, this is what service is all ABOUT, David I hope you or your management read this and acknowledge that your customer service is next to NONE, even compared to any company that doesn't involve fishing, Kind Regards Steven Wills ( caught one last night from your advice Dave :-) )
Helpful BCF Team
I usually find my local store to be very good. Sometimes stock can be low but that isn't the staff's fault if the suppliers are out. I seek out a few staff for my info and they are always smiling and helpful. I wish they stocked more hiking gear, but they do special orders for me because they don't have it in store.
Specials are a scam
After sifting through the countless email catalogues showing their specials and turning up to the store numerous times(11) to purchase items on sale only to find out they out sold out, a couple of times the morning that the sale was advertised to start. BCF obvioulsy carry very short supply of sale items deliberately they are fat to expensive normally. Our family have used this store since opening, we have now voted to ban the chain fro out list of decent retailers. even online purchasing is just too difficult.
Excellent service with a smile
After purchasing a tacklebox at the Malaga store we were impressed with the salesman who was under pressure as there was only 2 persons working and they were doing such a good job coping with a busy situation.
Thanks for being so helpful .
BCF fishing rods
Got the savage gear mpp2 rods quality was a bit average but the price was low as for bcf great store love the option of afterpay stores equipment is a little unorganised other than that they’re fantastic
You have to create an account to purchase anything. After going through the tedious process & receiving an activation email you click the link. It takes you to the login screen where- your email address is invalid. The physical stores don't have stock so I'll just go elsewhere.
Ripped off, left out of pocket and no item recieved
Ordered the most expensive kayak they stocked...a poor 10 ft paddle, the glide decoy pro 10 fishing kayak online, bcf called me 2 hours later and told me it was missing parts. Was told it would be a 2-3 week wait. Asked if they could get an express delivery. Was told no but the warehouse has 79 in stock. This is such a pain since i was originally going to buy a nextgen 10 for $599....which is better in every way. But i thought id save the time and buy an inferior quality kayak for more money rrp $899 because im impatient, now look where im at. bcf is happy to take your money for inferior quality products that arnt even available and wont assist in making the situation better faster. Lesson learned.
More or less too expensive
Compared to some others, prices on boating equipment is worth avoiding and in my case, only acceptable if other shops are shut like on a Sunday arv.
Fishing gear sales are worth a look on occassion and can produce some decent deals.
Waited at your Bateman's bay store (my local store I live here) for nearly half an hour after being told someone would assist me in regard to questions I had pertaining to the lowrance 2 hook×4 with GPS that I purchased there and got fed up with waiting and made my final purchase ( 2× life jackets and left).
Went in to buy a set up for chasing flathead, specifically with lures.
Young bloke there, at the McGraths hill store was awesome.
Can't remember his name, but he was extremely knowledgeable and friendly.
Really helped me out with choosing a setup in my budget and learned
heaps from him in the 30-40min I spent there.
Thanks BCF McGraths hill, can't wait to try the new setup.
Online order never received
I placed an online order for a gift card which hadn't arrived after 10 days. I called to find out why and wasn't given a reason but was told they could resend it. I told them it was too late and asked for a refund, which I would have to wait 3-7 days for.
There should be some sort of check system to ensure orders are sent.
BCF sent me a link to submit a survey which I did, and because it was a bad review it was removed! So obviously the only reviews you will see on their website are good ones.
Item as described, no smile with service.
Recieved a call from BCF to pick up an item I had purchased over a month prior.
Organised time to collect, attended Mcgraths hill BCF. Staff weren’t very friendly but helped with signing off purchase. Left with item but decided not to return or use BCF again due to poor customer service..
very friendly, a lot of information and good customer service!
Highly recommend BCF Malaga WA
will definitely return
Questions & Answers
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"
The day I purchased this water drum I spent a total of over $600.............never again.
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