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BCF
2.2 from 254 reviews · View Statistics
See the Best Sports & Recreation Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by BCF

Reviews

1.5
6 reviews
5
(0)
4
(1)
3
(0)
2
(0)
1
(5)
  • Product Quality
    2.0 (4)
  • Return Claim MadeYes (6) · No
  • Shipping
    1.7 (3)
  • Customer Service
    2.5 (2)
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pdm17
pdm17AU
  • 21 reviews
  • 14 likes

Bad Customer Fervice

published

Order made 26/8/21 3 items, 2 delivered but the fishing rod ($139) still missing. After 3 phone calls each on hold over an hour, and the same insane on hold music enough to drive you crazy, was told egift card was to be emailed to me within the hour still nothing, 3 days later back on hold again ahhadhdkljhdbhkadjhx

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
pdm17
pdm17

Money paid back into account instead of voucher

Battery

published

Do not buy any battery at BCF. They don’t have any tester to test your battery still under warranty, you have to leave your battery at store and waiting for them to book appointment with suppliers come to test. It’s funny if you use that battery for your car, go to Super cheap auto or Autobarn They will change it straight away for you. And also staff in Keysborough ([Name Removed]) not friendly at all. Do not buy battery at Bcf

Product Quality
1/5
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Colin
ColinSydney Surrounds, NSW

Damaged goods. Rubbish service.

published

Placed online order. There was a tank cleaner amongst other items. Was packed in a plastic satchel and not very well protected. Leaked all over other items and basically damaged everything in parcel. What a hard time trying to get someone to talk to to deal with issue. 30 minutes on phone holding then tried emailing and then sending Facebook message. Facebook message back said someone will contact me. No response at all. Rubbish service, do not order online.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes

BCF refund policy is a crock don’t be caught out.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationFyshwick
Sports & Recreation Shops

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Sydney
SydneySydney
  • 13 reviews
  • 7 likes

Expert after service and satisfaction

published

I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationTuggerah
Alex
AlexGreater Melbourne (Inner), VIC

Over a month and my online purchases have still not arrived... buy from anyone else!

published

Online purchase was 3 March 19.
- 2 x rods;
- 2 x reels; and
- lures, and other bits and pieces.

Not one rod, or reel has made it to my house. On top of that, their customer service is about as good as a cold pie! S....TH...E!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes

Questions & Answers

Lachlan W.
Lachlan W.asked
Online Store

how do i set up a gift card

No answers
Grem
Gremasked
Physical store

I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.

Disappointed
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

The day I purchased this water drum I spent a total of over $600.............never again.

No answers
Cesar G
Cesar Gasked
Online Store

Do you have a small fuel filter

No answers
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BCF

Details

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CategoryOnline Shops and Sports & Recreation ShopsPhysical Shops and Sports & Recreation Shops
Offers Free Standard Shipping No
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