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BCF
2.2 from 244 reviews · View Statistics
See the Best Sports & Recreation Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.9 (8)
  • Return Claim MadeYes (1) · No (6)
  • Shipping
    1.5 (2)
  • Customer Service
    3.5 (6)
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Reviewer Photos & Videos

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hon
honSYDNEY
  • 10 reviews
  • 10 likes

Bad Service

published

Made an online order. The item arrived damaged in postage (delicate item was packaged in a grey satchel!). I l've sent multiple emails indicating the matter using different ways of communication - no response. When I called them, was given a totally different email address (unadvertised on their website) and it took a dozen of email messages for me to get a result. I got sent a replacement, but the experience was long and painful. Funny thing is that they deleted my feedback which they asked for themselves. It has been "moderated". My feedback didn't contain foul language or inappropriate stuff. Haha, I suppose they only publish positive reviews.

Product Quality
Shipping
Ripped Off
Ripped OffSouth East Queensland, QLD
  • 7 reviews
  • 2 likes

CLUB BCF prices

published

Club BCF prices are the same as retail prices in competitor stores. The Club BCF customers think that buying at club prices is a bargain and are being misled.

Product Quality
Customer Service
marc
marcWestern Australia
  • 7 reviews
  • 3 likes

Pryml Titan Fishing Kayak - Disappointing

published
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marc
marc

Sorry it is a Pryml Titan with an N - no way to edit that part of the review that I can find...

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Shell
ShellHunter Region, NSW
  • 4 reviews
  • 6 likes

Not Pots

published

Rogue 4 Entry Round Crab Pots.
These are not pots they are traps. They should be called Rogue 4 Entry Round Crab Traps. False advertising by BCF. I know you couldn't use crab traps in Lake Macquarie only crab pots, by the Fisheries rules. I brought these because they are advertised as pots. Its not right if you are like myself (first timer) and have no idea what a crab pot is compared to a crab trap, just going from the name you can get yourself into a lot of trouble. The fine from Fisheries is huge, luckily I got a warning and not the fine. Other than this, they are great quality crab traps.

I did try and place a review on the BCF site but they would not publish it. All reviews are hand picked so honest reviews are not published.

Product Quality
Customer Service
Gary K
Gary KMetropolitan Adelaide, SA
  • 2 reviews

Great CX

published

Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service

Product Quality
Customer Service

19.95 tent essential

published

This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well

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Product Quality
Customer Service
David R.
David R.Canberra 2600, ACT
  • 6 reviews
  • 3 likes

Excellent service, wide product range, good prices

published
Product Quality
Customer Service
Sydney
SydneySydney
  • 13 reviews
  • 7 likes

Expert after service and satisfaction

published

I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.

Product Quality
Customer Service

2 man swag

published

I bought a double swag on line. When it arrived, after i opened it the bag was ripped on the handles stitching.(badly)
But the swag was fine thou. As i was going away two days latter didn't chase it up with BCF. Free Delivery so took advantage of this thinking it be here within a couple days as indicated.
Delivery though was sooo slow, it took like a week to get delivered it was only coming less than a hours drive from home.
But upside a good product for price.

Product Quality
Shipping
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Jay
JayAU
  • 4 reviews
  • 1 like

BCF fishing rods

published

Got the savage gear mpp2 rods quality was a bit average but the price was low as for bcf great store love the option of afterpay stores equipment is a little unorganised other than that they’re fantastic

Cameron
CameronPerth
  • 3 reviews

I'll buy elsewhere thanks to customer service

published

Lack of knowledge unhelpful staff

published

Been to my local BCF 3 times, 1st time staff we're in no hurry in offering assistance only 2 people in store ,then had to wait for
3 different staff to tell me which life vest was right for my grandson who was there with me to try on, 2nd time bought 3 packs of soft plastics with 2 pack completely no good all kinked tails,3rd time told we don't fill gas bottles in the rain (they have cover over gas station?) and rain had stopped, so was told to go to bunnings after driving 20 mins to get there as they swap bottles, yes they do but at double the price. I was looking forward to my birthday BCF gift cards this week now i think they will be ANACONDA ones.

Lou
LouNarangba
  • 3 reviews
  • 2 likes

Service??

published

How rude. Not just another staff member but the manager. Service is not high priority here as I was treated badly. Came to return a product and other customers were served before me even though I was there and waited politely to be served.

Gift Card Limit & processing inadequate

published

The limit for gift cards is $150 which I find totally inadequate, especially if a lot of people put in for a gift card! Went back in to purchase another $50 gift card only to get to end of transaction to have message transaction unable to be processed, all card details were correct checked them 4 times and then proceeded to try 4 more times after refreshing screen each time, same message come up and told to contact customer service, which at 6am in the morning is not realistic, especially when I needed the last minute present by 7:30am for recipient. What's going on BCF?

E Ilustre
E Ilustre
  • 2 reviews

An example of good customer service

published

I ordered a gazebo and mesh (store pickup) for an event that I was organising from the BCF branch in Lawnton QLD. A few hours after I placed the order, I received a phone call from a staff member advising me that the product I ordered was not currently available at the store but can be picked up from another store or from Rays Outdoors in Windsor. I opted to pick up from Rays outdoors in Windsor and after the call went to Rays outdoors which was a 5 minute walk from the office and got there, and the products I ordered were all ready for me to pick up.

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Questions & Answers

Lachlan W.
Lachlan W.asked
Online Store

how do i set up a gift card

No answers
Grem
Gremasked
Physical store

I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.

Disappointed
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

The day I purchased this water drum I spent a total of over $600.............never again.

No answers
Cesar G
Cesar Gasked
Online Store

Do you have a small fuel filter

No answers
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