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Made an online order. The item arrived damaged in postage (delicate item was packaged in a grey satchel!). I l've sent multiple emails indicating the matter using different ways of communication - no response. When I called them, was given a totally different email address (unadvertised on their website) and it took a dozen of email messages for me to get a result. I got sent a replacement, but the experience was long and painful. Funny thing is that they deleted my feedback which they asked for themselves. It has been "moderated". My feedback didn't contain foul language or inappropriate stuff. Haha, I suppose they only publish positive reviews.
CLUB BCF prices
Club BCF prices are the same as retail prices in competitor stores. The Club BCF customers think that buying at club prices is a bargain and are being misled.
Pryml Titan Fishing Kayak - Disappointing
I wrote this review for the BCF website as they sell this type of Kayak and that is where I purchased it. They rejected the review so I wrote another one telling them that I would now post it to other review sites. To be honest the review isn't that bad and I actually like the product and BCFs service was good so why they rejected it I don't know. They did, rather stupidly, post the second review complaining that they had rejected the first one. Go figure. This is the original review as I submitted it to BCF.
A little disappointment when I ope...ned the packaging to discover that the pin and rudder washer, rod holder and one slide rail nut were missing. Also one of the springs on the rudder pedals flicked down as pressure was applied and had to be bent across the top of the pedal to make it work. BCF did do their best to help by giving me 2 rod holders for the kayak but even then there was a mismatch between the bolts and slide nuts with one being M6 and the other M5. This was on PRYML rod holders designed for a PRYML kayak! BCF needs to get on to the supplier and get them to sort out their production and packing problems. In other respects the kayak seems reasonably good, it is just disappointing when you buy a new product and have immediate hassles with it.
Rogue 4 Entry Round Crab Pots.
These are not pots they are traps. They should be called Rogue 4 Entry Round Crab Traps. False advertising by BCF. I know you couldn't use crab traps in Lake Macquarie only crab pots, by the Fisheries rules. I brought these because they are advertised as pots. Its not right if you are like myself (first timer) and have no idea what a crab pot is compared to a crab trap, just going from the name you can get yourself into a lot of trouble. The fine from Fisheries is huge, luckily I got a warning and not the fine. Other than this, they are great quality crab traps.
I did try and place a review on the BCF site but they would not publish it. All reviews are hand picked so honest reviews are not published.
- Physical store
Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service
19.95 tent essential
This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well
Excellent service, wide product range, good prices
I have been to BCF Belconnen many times, and have always been impressed by the friendly service and range of products.
Over 12 months ago, I bought a Hema HX1 off-road navigator, and had a problem with the power connector shortly after. BCF quickly arranged for a brand new replacement.
I then used the navigator on an extended 4wd holiday in northern Australia. It worked perfectly for whole time I was away. At the end of the holiday, after driving extended distances on some really rough dirt roads, I had the same problem with navigator. I took ...
Expert after service and satisfaction
I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.
2 man swag
I bought a double swag on line. When it arrived, after i opened it the bag was ripped on the handles stitching.(badly)
But the swag was fine thou. As i was going away two days latter didn't chase it up with BCF. Free Delivery so took advantage of this thinking it be here within a couple days as indicated.
Delivery though was sooo slow, it took like a week to get delivered it was only coming less than a hours drive from home.
But upside a good product for price.
BCF fishing rods
Got the savage gear mpp2 rods quality was a bit average but the price was low as for bcf great store love the option of afterpay stores equipment is a little unorganised other than that they’re fantastic
I'll buy elsewhere thanks to customer service
I signed up to club BCF due to the discounts and was excited to make some purchases. However my recent attempts to shop with them have been disappointing enough to go elsewhere instead.
First there was a good sale on a double kayak and it was in stock in my local store. I emailed the product information team online asking what it is made of and UV rating (standard information at other retailers) and the response was go and check in store and here is the link to the item online (obviously I had checked that already and the info wasn't there).... What is the point of the product information team? Either can't be bothered finding out, don't know about their own products or they are made poorly and they don't want me to actually know that before I buy. Second bad experience was in advertised sale items. I went early in the sale but couldn't find the items in stock. I went home and checked and they are not in any stores in WA. Yet looking at Sydney/Melbourne stock they are in every store. It's just rude to advertise a sale nationally but only stock certain states. They won't transfer between stores or allow home delivery on these items so I cannot actually buy them - my option is a worse version at a slightly higher price. Just baiting with good sales to get me in store to try and sell me something I wasn't really after. So I'll go elsewhere.
Lack of knowledge unhelpful staff
Been to my local BCF 3 times, 1st time staff we're in no hurry in offering assistance only 2 people in store ,then had to wait for
3 different staff to tell me which life vest was right for my grandson who was there with me to try on, 2nd time bought 3 packs of soft plastics with 2 pack completely no good all kinked tails,3rd time told we don't fill gas bottles in the rain (they have cover over gas station?) and rain had stopped, so was told to go to bunnings after driving 20 mins to get there as they swap bottles, yes they do but at double the price. I was looking forward to my birthday BCF gift cards this week now i think they will be ANACONDA ones.
How rude. Not just another staff member but the manager. Service is not high priority here as I was treated badly. Came to return a product and other customers were served before me even though I was there and waited politely to be served.
Gift Card Limit & processing inadequate
The limit for gift cards is $150 which I find totally inadequate, especially if a lot of people put in for a gift card! Went back in to purchase another $50 gift card only to get to end of transaction to have message transaction unable to be processed, all card details were correct checked them 4 times and then proceeded to try 4 more times after refreshing screen each time, same message come up and told to contact customer service, which at 6am in the morning is not realistic, especially when I needed the last minute present by 7:30am for recipient. What's going on BCF?
An example of good customer service
I ordered a gazebo and mesh (store pickup) for an event that I was organising from the BCF branch in Lawnton QLD. A few hours after I placed the order, I received a phone call from a staff member advising me that the product I ordered was not currently available at the store but can be picked up from another store or from Rays Outdoors in Windsor. I opted to pick up from Rays outdoors in Windsor and after the call went to Rays outdoors which was a 5 minute walk from the office and got there, and the products I ordered were all ready for me to pick up.
Questions & Answers
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"
The day I purchased this water drum I spent a total of over $600.............never again.
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