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Specials are a scam
After sifting through the countless email catalogues showing their specials and turning up to the store numerous times(11) to purchase items on sale only to find out they out sold out, a couple of times the morning that the sale was advertised to start. BCF obvioulsy carry very short supply of sale items deliberately they are fat to expensive normally. Our family have used this store since opening, we have now voted to ban the chain fro out list of decent retailers. even online purchasing is just too difficult.
You have to create an account to purchase anything. After going through the tedious process & receiving an activation email you click the link. It takes you to the login screen where- your email address is invalid. The physical stores don't have stock so I'll just go elsewhere.
Ripped off, left out of pocket and no item recieved
Ordered the most expensive kayak they stocked...a poor 10 ft paddle, the glide decoy pro 10 fishing kayak online, bcf called me 2 hours later and told me it was missing parts. Was told it would be a 2-3 week wait. Asked if they could get an express delivery. Was told no but the warehouse has 79 in stock. This is such a pain since i was originally going to buy a nextgen 10 for $599....which is better in every way. But i thought id save the time and buy an inferior quality kayak for more money rrp $899 because im impatient, now look where im at. bcf is happy to take your money for inferior quality products that arnt even available and wont assist in making the situation better faster. Lesson learned.
More or less too expensive
Compared to some others, prices on boating equipment is worth avoiding and in my case, only acceptable if other shops are shut like on a Sunday arv.
Fishing gear sales are worth a look on occassion and can produce some decent deals.
Waited at your Bateman's bay store (my local store I live here) for nearly half an hour after being told someone would assist me in regard to questions I had pertaining to the lowrance 2 hook×4 with GPS that I purchased there and got fed up with waiting and made my final purchase ( 2× life jackets and left).
Online order never received
I placed an online order for a gift card which hadn't arrived after 10 days. I called to find out why and wasn't given a reason but was told they could resend it. I told them it was too late and asked for a refund, which I would have to wait 3-7 days for.
There should be some sort of check system to ensure orders are sent.
BCF sent me a link to submit a survey which I did, and because it was a bad review it was removed! So obviously the only reviews you will see on their website are good ones.
Item as described, no smile with service.
Recieved a call from BCF to pick up an item I had purchased over a month prior.
Organised time to collect, attended Mcgraths hill BCF. Staff weren’t very friendly but helped with signing off purchase. Left with item but decided not to return or use BCF again due to poor customer service..
Payment fails Money taken
Went online to purchase a gazebo got all the way to payments put all my details in for it to say the payment details were wrong but then checked my bank account and the payment had come out. I rang BCF for them to tell me it failed and they will try return the funds.
I think BCF have issues that they need to look into and stop blaming the customers.
I will not purchase anything again. Very poor.
Marine radio problems.
Purchased a GME marine two way and anntena. Radio got no reception so took it back. Radio was sent out & tested & sent back as perfect working condition. Still no reception. Took it to a registered GME dealer who said he knew what the problem was but would test it anyway.(At my expense). Tested ok but problem was I was sold incorrect antenna. It was for a metal boat, not fibreglass with a reception of approximately 1km. Went back to BCF & manager blamed staff's inadequate training & promised to upgrade me to the correct one but would take a we...ek to get it in. 5 weeks later & I phoned up & told manager would phone me back. 2 weeks later phoned again & told antenna would be in by the end of the week. 6 weeks later & no phone call or antenna. Have now bought one from a reputable dealer. BCF you now lost another customer who will never shop there again.
BCF Rude and arrogant just like their obnoxious TV ads
Dont buy from this crap company their prices are far too high the staff are rude and arrogant and have no knowledge of a lot of there products (most of them ) and those ridiculous and offensive tv ads that's turned me off permanently there's plenty of decent camping and fishing stores out there with great prices and quality products that's where I'll be going NOT BCF Cheers Happy camping
Rude staff and don't give refunds on faulty products
Purchased a blow up mattress that was supposed to be the same as the display model, when I went to use it, it wouldn't inflate properly so I took it back to get a refund. They proceeded to test it out and they could see for themselves it wasn't inflating the same as the display model. They said oh that's fine nothing wrong with it and would not refund or give store credit. I have not been back since and would encourage others to shop elsewhere. I am also disgusted in the highly anoying advertisement on tv that they keep playing.
Payment on Website
Tried to purchase items on the website got all the way through for it to say the payment has not gone through to check payment settings. Checked my bank and yep the money has come out not once but twice. Rang the number to be told yes the payment had come through but was reversed but they could not tell me why. The money has not been returned to my bank and was told payments are completed by a 3rd party and they didn't know why it hasn't worked. I asked for the 3rd party details and was told they didn't know who it was and I have to contact my bank. To say I am disappointed is an understatement. Will not be purchasing anything again.
Blunt, Rude, Negative Staff
Monday 3/12/2018 entered Shepparton store with catalogue hoping to purchase a Intex Challenger Inflatable Kayak (double) $199 and or a single Kayak at $149. Store was empty with customers, wandered around looking could not find kayaks, finally hailed a staff member down, who could not locate them. Using his head phones contacted other staff to find shelf empty with out of stock noted. Inquired if there may be stock at another store, checked on computer to find 2 Doubles in Albury and discovered that they had 4 Doubles in their storeroom but the...y would be too difficult to get at with all the other stock. We stated we were from Benalla and keen to purchase so could they please put one aside till Thursday, denied due to a 24 hour holding. Staff stated they were one of their best sellers, we decided to take the risk and pay $199 today and return Thursday to pick up. Staff refused suggesting we go online to purchase and pay for delivery. This was the worst customer service we have ever received and would not hesitate to alert others. No more BCF stores for us. Cheers Carolyn & Tim
what a absolutely ridiculousness service
three times now I have tried to purchase items on line to send to family for Christmas. Last night again I tried and it kept declining my payment. So this morning I contacted BCF payment section and advised them of the issue after I talked to the bank and they assured me that there was definately enough money in my account both times and there is no issues from there end.
I have just called BCF payment section and all they could say to me is that is there policy not to tell me anything. ARE THEY SERIOUS??? I have just contacted the ombudsman ...
Was at noosa bcf yesterday and there was 3 girls talking to each other and ignored me and my daughter.
Questions & Answers
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"
The day I purchased this water drum I spent a total of over $600.............never again.
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