Reviewer Photos & Videos
Pryml Titan Fishing Kayak - Disappointing
I wrote this review for the BCF website as they sell this type of Kayak and that is where I purchased it. They rejected the review so I wrote another one telling them that I would now post it to other review sites. To be honest the review isn't that bad and I actually like the product and BCFs service was good so why they rejected it I don't know. They did, rather stupidly, post the second review complaining that they had rejected the first one. Go figure. This is the original review as I submitted it to BCF.
A little disappointment when I ope...ned the packaging to discover that the pin and rudder washer, rod holder and one slide rail nut were missing. Also one of the springs on the rudder pedals flicked down as pressure was applied and had to be bent across the top of the pedal to make it work. BCF did do their best to help by giving me 2 rod holders for the kayak but even then there was a mismatch between the bolts and slide nuts with one being M6 and the other M5. This was on PRYML rod holders designed for a PRYML kayak! BCF needs to get on to the supplier and get them to sort out their production and packing problems. In other respects the kayak seems reasonably good, it is just disappointing when you buy a new product and have immediate hassles with it.
- Physical store
- Verified customer
Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service
19.95 tent essential
This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well
Excellent service, wide product range, good prices
I have been to BCF Belconnen many times, and have always been impressed by the friendly service and range of products.
Over 12 months ago, I bought a Hema HX1 off-road navigator, and had a problem with the power connector shortly after. BCF quickly arranged for a brand new replacement.
I then used the navigator on an extended 4wd holiday in northern Australia. It worked perfectly for whole time I was away. At the end of the holiday, after driving extended distances on some really rough dirt roads, I had the same problem with navigator. I took ...
Expert after service and satisfaction
I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.
2 man swag
I bought a double swag on line. When it arrived, after i opened it the bag was ripped on the handles stitching.(badly)
But the swag was fine thou. As i was going away two days latter didn't chase it up with BCF. Free Delivery so took advantage of this thinking it be here within a couple days as indicated.
Delivery though was sooo slow, it took like a week to get delivered it was only coming less than a hours drive from home.
But upside a good product for price.
BCF fishing rods
Got the savage gear mpp2 rods quality was a bit average but the price was low as for bcf great store love the option of afterpay stores equipment is a little unorganised other than that they’re fantastic
- Verified customer
An example of good customer service
I ordered a gazebo and mesh (store pickup) for an event that I was organising from the BCF branch in Lawnton QLD. A few hours after I placed the order, I received a phone call from a staff member advising me that the product I ordered was not currently available at the store but can be picked up from another store or from Rays Outdoors in Windsor. I opted to pick up from Rays outdoors in Windsor and after the call went to Rays outdoors which was a 5 minute walk from the office and got there, and the products I ordered were all ready for me to pick up.
Got a great deal today at BCF Innis fail on a new electric motor. Weave always had pretty good service there and it seems to improve each time we go. It can be a little pricy at times but their sales are usually pretty good.
Aubrun are full of great staff. Priced matched a weber package deal that another business had with out trouble. Always great to pop into the store for advice on fishing and camping gear
Yesterday I visited the Port Macquarie store and what a busy store it was. We searched for a couple of items we could not find ,one of the staff could see us looking around and came over and said do you need some help. This guy ,his name is John went out of his way to track down the items we were after. At the check out another person commented on how helpful John was. This man is a great ambassador to your organization you need to acknowledge his good work.
Time for another review of BCF
Well since my last review of BCF and its shortcomings with the staff back then, there has been a change for the better. My local store Labrador had had a somewhat kind of renaissance with their staff - I know them all by their first names and they know who I am, I always get served straight away and get their honest opinion within regards to my purchase - I know what I want and whats in it however they give me the 'devils advocate' for my peace of mind. They treat me exactly the same way that I want to be treated when I walk into a retail envir...onment - the same way that I treat those that walk into my shop (I like to give them both sides of the story). I have invested a good deal of money since these changes have taken place - thankfully too as some of the local smaller shops seem to be getting more desperate in their sales pitch(s). I have found that BCF seem to be more relaxed and less pushy than the local smaller operators these days, which I like. I also like the warranty and after sales support that they provide and go out of their way to help. Its good to see that things have changed - I enjoy going into my local BCF for a look and to chat to everyone; also to buy all these new reels and rods... The wallet is hurting as a result! Better staff - same old store. Some of the range could be beefed up - some product holes in Shimano range. More comparison charts accompanying the reels.
Questions & Answers
I reviewed the 22Lt Pro Quip Water Container on the BCF website. It was a fair and accurate appraisal of a product that was not worth the premium price.
Apparently my review (pasted below) did not meet ALL their website guidelines.
I looked at these in the Castle Hill outlet. The first 2 I looked at had a problem with the air-bleed. It has a plastic threaded cap that is just a little bit too small to cap off the air bleed and you can't screw it on, the third one was ok. Took it away with us last weekend and had a problem with the tap. When the tap is opened it's ok, but when closing the tap the whole thing rotates and you need both hands to shut it off. If you try to tighten the tap any further it just pops out back to where it started. I was happy to pay the $36 for an Aussie made product, but would probably get better quality from a Chinese unit.
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"
The day I purchased this water drum I spent a total of over $600.............never again.
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