I went to the DFO Essendon store today as I need to purchase lights for a new 4bdr/2bath house. 3 staff members ignored me so they could chat to each other. I waited 15 minutes and was not even acknowledged. Felt so uncomfortable and awkward that I walked out. Very disappointing and unfortunately will have to look to your competitors to purchase all my indoor, outdoor and pool lighting

I quote. And the suggested solutions were ‘Wait until they come back into stock in April’ (two months away), or ‘Go to Waitara’. My preferred solution was to go home and order something better from Temple & Webster.

I bought 6 x Bayside Calypso Fans on Wednesday night with my VIP 40% off every second fan offer and the fans were delivered around midday on Friday. I am very happy with my purchase. Their website is great - easy to navigate and order with free delivery. Our previous fans had rusted after 12 years so it was time to replace them.

Manager wouldn’t sell only lamp available from floor stock. 4/5 products I liked weren’t available, other stores had base but couldn’t find the shade. Manager and staff Offered no viable options. disgraceful service and staff not responsive to customer needs. In the end I came up with the option of taking a print image of the product so I could insert into the Xmas card. Never again will I purchase a product from Beacon lighting.

Purchased two lucci fans and they both wobble in high speed . The installation is correct ,mounting is secure so are the blades .

Purchased a ceiling fan, then decided i needed another. Price had jumped 30%, messaged beacon lighting to try and get second fan for the price i paid for the first, was refused even though there was a promotion for 30% off any second fan purchased. No understanding, terrible customer service. never shopping there again.

Thanks to Underwood staff for their great service and Their Electrician Steve for installing 3 ceiling fan and coach light for his very professional job..
I'm Very Happy! And I highly recommend them.

So after 14 pages of Beacons range of pendant lights I am yet to find an item that has been reduced by 50% as the click bait advertising suggests.......
OBV A SCAM

I never subscribed to any spam mail with these guys. I unsubscribed THREE TIMES, and I still keep on receiving their junk.

Why do you guys think I need to receive two emails a week with your gibberish?

I won't be replacing any light fittings in the next 100 years, and if I do, it won't be from you.

Do you get it?

I had researched all the lights for my new house, price checked on March 4th, just before COVID. No sales where advertised at the time of my price check. Now July 14th and the prices have hiked, during Covid. Crap store taking advantage of a pandemic. Every single light i picked has gone up. Below is example of 3
Was $645 now $995 https://www.beaconlighting.com.au/orion-15-light-pendant-in-black-smoke
Was $380 now $569 https://www.beaconlighting.com.au/vaille-3-light-pendant-in-chrome
Was $237 now $349 https://www.beaconlighting.com.au/aksel-6-light-ctc-in-black-clear

We have 12 stainless steel downlights in our family room, all of which have been corroding over time, yes we purchased a few years ago from beacon in Mandurah WA but I wouldnt expect stainless steel inside my home to do this. The first pic is a pendant light in the kitchen, corroding away and looking terrible, purchased the same day as the downlights. All of the glass light holders cracked and discoloured, my expense to buy replacements!
I'm thinking the stainless steel is of a very poor grade, so don't expect anything Stainless steel to last very long. Will never buy lighting from Beacon again

Bought a Brilliant 240V Fraser Bunker light from Beacon at Melrose Park for $84 which was marked as a 50% off RRP special. Saw the exact same item in Bunnings the next day for the normal price of $54. Feel ripped off and will not shop at Beacon again.

Coming from a tech savvy person. Beacon Lighting has by far the worst end-user checkout system that takes approximately 30 clicks and approximately 30minutes to complete a successful checkout for just one item. This combined with glitches during the credit card details and in-store pickup reverting back to delivery option. All regardless of checkout process within a login account or not. Such poor form for such a large retailer, particularly one listed on the ASX. It’s 2020; focus should be towards etrade and ease of purchase. Get with the times.

Dealing with Kyme at Cannington WA store is a pleasure. So helpful, great advice, couldn't ask for better service. We have kept going back as we keep getting the most sound advice

I have been to beacon lighting. Over different time they advertise different discount sale, however these discount are not real as they increase the price on the first item and put discount on the second item!
I have a photos of prices on different stages which clearly shows that strategy .
Please stop that ongoing un real discount and do a geniuen one.
Regards.

I ordered a lamp online - the website says you will hear back in 72 hours - didn’t happen - advises the courier will leave the item if not home - didn’t happen!!! One week later I have a shade and no base as the courier company has lost it . Called Beacon lighting who promised a call back by COB and guess what - didn’t happen - all I have is a very expensive shade - never again