Have big range if lights. The sensor light we got started flickering few dats after installation , but they sent their electrician to Swab it so it is all good so far

I bought two fans and two lights at the Warners Bay store. One of the fans was a demo fan. When I got it home and the electrician tried to install it, we found that it was faulty (missing receiver and missing cords). The beacon lighting worker came and took the fan while the electrician was here and provided us with a new one, in time for the electrician to install it. Amazing service. Thank You! Will definitely be buying from beacon again.

Went into the hoppers crossing store today wanting to buy three new ceiling fans, saw what I wanted stood around for 15 minutes but couldn’t get anyone to serve me at least 5 staff standing around and I was the only customer in there but no one wanted to take my money.

Went to the Nunawading store to get advice on pendants for our Kitchen. Sabine was really helpful. She spent a lo of time going over our needs and ended up providing a great recommendation for some fittings that suit our room perfectly. No sales pressure, just good advice and service.

I ordered 2 lamps online. One was delivered by Toll whilst the other went missing. I called the Beacon Lighting Killara store and Lydia was most helpful. She tracked down the parcel, kept me updated and provided great service. Thanks Lydia.

I have bought a fancy looking fan from the store which costed me around 300 and got a licensed electrician to install it. The electrician found out the possible Fault as the fan was moving sideways and ask me to do the warranty claim. It has been more than 10 days for the claim but no further discussion after first request of video. I have been following up via emails, calls and voice mails but no response at all.

Purchased items in Beacon Lighting Fountain Gate Victoria but one item is out of stock so was told by the manager that they will order and send the item to our home. It has been almost a month and never heard from The store. Had to drive 2hrs from home to the store to follow up but was told its still out of stock and was advised by a sales lady to go to other store as they have one on hand. Went to the other store and told us that we have to pay for it because their system is not connected or something and then we need to go back to the Fountain gate store to get a refund :( So much hassle.

I am very disappointed about their warranty team. I bought the product and installed on 18/6 but totally not working. I submit the claim but need to wait till 16/7. And they come in and still can’t fix it. I thought they will come in ASAP but they schedule until August. They are not friendly at all over the phone. Just let me know I can take it or leave it later appointment.Very disappointing and won’t buy from them again.

Went to Crossroads (NSW) Homemaker centre on 8/5/19, selected two exterior lights. Only had 1 in stock sales person (female) advised me the other light would be delivered within 7 - 10 business days and they would contact me when stock arrived, however if I LIKED I could ring other stores to enquire if they had the other light in stock. (so much for customer service, why couldn't they make the inquiry for me) Paid for BOTH lights on that date. Today is 8/7/19 and I haven't heard from anybody. I'm expecting the response to be "Oh I'm sorry, it was an oversight." Lip service. Not a happy customer. Bob

TRADE USE OF BEACON LIGHTING!
My two cents. look at the other fast growing companies that give way better warranty up to 7 year warranty and are 1/4 of the price of beacon. so its a no brainier to push for clients to use other sources.
Also your quality control of light fittings is shocking. so many lights, time wasted over taking stock back because beacon lighting only care about one thing and that is selling at high prices for standard to shocking made fixtures. had so many complaints about it, but refuse to deal with beacon lighting warranty as i dont get compensated for my time.

Trademen sell products: invest in them and you will reap the rewards.

Don’t be fooled. We had lights installed by an electrician which are still under warranty. But in claim from Beacon and the only thing we hear is crickets. Luckily they like the darkness....

Bought LED Kitchen Ceiling Light from Beacon. Took time off for electrician to come and fit it. Once connected the light came on for 10 seconds then went off again. Electrician says the unit is faulty. Rang Beacon who said they would send their own electrician to replace the faulty unit. But the soonest they can do it is over 3 weeks away. A dark kitchen for 3 weeks! No sympathy from Beacon. All I said was "really?!" and the operator said "No need to take that tone with me. "
My guess is they get that reaction a lot! Not impressed! And why do they not offer a home fitting service?? (only for ceiling fans apparently)

I have been dealing with a Beacon Lighting store with purchasing items for a new house and the store service has been exceptional. I cannot comment yet on the product quality but the service has been exceptional.

I went into the Beacon Showroom at West Gosford today and I walked around the entire Showroom without being acknowledged by any of the staff. There were 4 staff members on and there was myself and another couple in the Showroom. I walked straight past 2 of the staff and they did not greet me or offer any assistance. I felt like I was intruding. I was keen to purchase the big chandelier that was in the window but I refuse to spend money in a store that treat their customers that way. I think some training in customer service might be needed.